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Application Engineer Resume Profile

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MA

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PROFESSIONAL EXPERIENCE

Confidential

Application Engineer Integration of Statistica application into Genzyme/Sanofi infrastructure. Worked with vendor to build out all environments for application. Provided troubleshooting and technical support during testing and go-live. Project followed PUMA methodology. Exposure to GxP documentation practices.

Confidential Sr. Application Integrator

  • Key team member for implementing upgrade for learning management system Saba . Tasks included architecting, building and supporting three tier applications through the upgrade process.
  • Worked with vendor, users and project managers to test and troubleshoot entire system Development, Stage and Production .
  • Considered go-to person for support of existing Saba and Centra applications, which required knowledge of Windows and Linux operating systems, networking, web servers, Oracle database, protocols, firewalls rules and integrations with both internal and external environments.

Sr. Application Administrator Confidential

  • Supported EMC's collaboration application.
  • Involved in successfully moving largest group of rooms to new hardware including installing application, planning and migration with minimal downtime to users.
  • Troubleshooting production issues.
  • Created SQL queries required to manage application.

Sr. Application Administrator Confidential

  • Primary resource for document management system Filenet used by sales order entry team.
  • Senior resource on team to migrate entire application and functionality to Documentum.
  • Supported remote input technologies including faxing using Rightfax, scanning and character recognition using Captiva.

Management of external Symmetrix storage.

Systems Engineer Confidential

  • MCSE on team supporting all EMC Windows servers.
  • Building servers, support for applications and web servers, NT permissions and Active directory.
  • Responsible for all administration of over 90 servers for specific applications.
  • Required in depth knowledge of Windows operating system. Also supported all Citrix server implementations and day-to-day support.

IS Support Specialist III Confidential

  • Support of all client laptops and desktops. Resolved Issues with connectivity, operating system issues.
  • Traveled to EMC field office as primary member of Windows 95 rollout team.

Confidential

Technical Assistant

  • Supported desktop and laptop configurations for all users in Northboro facility.
  • Maintained network operating system tasks for Novell LAN.

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