Summary of Qualifications:

• Over 10 Years of professional experience with enterprise network implementation, administration, desktop support, server maintenance and security
• Experience with various Microsoft Technologies including but not limited to Windows Server 2000, Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, Active Directory, System Center Configuration Manager 2012, Windows XP, Windows Vista, Windows 7, Windows 8
• Experience with various Virtualization aspects and technologies such as VMware, Oracle Virtualbox
• Experience with Symantec Enterprise Technologies including Symantec Endpoint Protection Manager, Symantec Ghost and Symantec Backup Exec 2012
• Remote administration experience using Radmin, DameWare, TeamViewer, LogMeIn, and Remote Desktop to operate/maintain servers, and fix various desktop/server issues
• Implementation of Spiceworks for incident tracking, inventory metrics, create/edit/run reports, network scanning and mapping, security and anti-virus reporting

Skillset:

• Enterprise Server/Networking: Microsoft Exchange Server 2007, Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, Active Directory, DNS, DHCP, Group Policy Management, Performance Monitoring, Storage Management, Network Printer Management, System Center Configuration Manager 2012, Symantec Endpoint Management, LAN, TCP/IP, VPN, Symantec Ghost, FTP, Windows Server updates WSUS , hotfixes and patches, Internet Information Systems IIS , Dell Server Hardware, Windows Deployment Services, Spiceworks, System Center Configuration Manager, Spiceworks
• Enterprise Storage/Backup: CA ARCserv Backup, Symantec Backup Exec, RAID 0/1/5/1 0, NAS, SAN, iSCSI, Hot Spare
• Virtualization: VMware Server ESX/ESXi 4.1.0/5.0.0, VMware Workstation, VMWare Converter, VMware Fusion, Virtualizing and Migrating Physical Servers to VMware, Oracle Virtualbox, VDI
• Remote Administration: Remote Desktop, Radmin, VNC Server/Client, Citrix XenApp Session Virtualization , GoToMyPC, Symantec pcAnywhere, DameWare Mini Remote Control, TeamViewer, LogMeIn
• Desktop Client Platforms: Windows 2000/XP/Vista/7/8/8.1, Ubuntu Linux, Mac OS X Snow Leopard/Lion/Mountain Lion/Mavericks
• Mobile Platforms: Blackberry OS, Apple iOS, Google Android, Windows Phone
• Major Projects completed
• Implementation of Spiceworks Initial installation and setup, user testing and surveying, integration with Active Directory, user portal setup
• Migration from Microsoft SharePoint 2007 to 2013 Manual migration with no direct migration, setup SharePoint 2013, setup site collections, move data from old server to new server page by page
• Microsoft Windows XP to Windows 7 migration Building base Windows 7 image, using Microsoft SCCM user state migration to transfer user profiles and settings to new machine after imaging

Professional Experience:

Confidential

Role: Session Support Coordinator Part-Time

Confidential

Role Responsibilities:

• Provided exceptional service and support to students with technical issues in the Learning Management System LMS , Adobe Connect and other technology platforms.
• Provided exceptional service and support to faculty with technical issues and service issues. Assisted in student on-boarding with live training during orientations.
• Monitored live sessions to ensure they run smoothly. Provided feedback after each session so Director and Advisors can follow up to address any issues.
• Troubleshot technical issues and coordinating solutions with 2U's technical team. Handled incoming communications from students in an expedient and professional manner.
• Assisted students and faculty in troubleshooting basic technical issues in the Learning Management System including explaining new enhancements, etc.
• Identified and refer students to Director and Student Support Advisors for additional support

Environment: Worked 100 remote, Supported over 2,000 students/faculty and 15 Universities

Confidential

Role: Network Engineer CTH for 9 months then became Full-Time

Confidential

Role Responsibilities:

• Deployed software packages, virus definitions, Windows updates, and user state migrations via Microsoft System Center Configuration Manager 2012
• Generated reports for machines in SCCM 2012 to analyze hardware specifications for purchasing of new hardware
• Used remote control capabilities in SCCM 2012 to fix common Windows issues for users
• Used SCCM to push out software packages .msi for installation of requested software/updates
• Installed, rack-mounted and configured hardware components including SCSI cards, RAM, HDD arrays and CPUs for HP Proliant Blade Servers
• Rebuilt print server to accommodate Network Plotter, Multifunction copiers and configure them for network printing, scanning and faxing
• Replaced D-Link switches with Cisco switches, documented VLAN configuration from D-Link switches and re-configured for Cisco switches
• Set-up VLAN for VoIP Phones
• Installed, made admin images, and maintained licenses for various engineering software including Audodesk AutoCAD, SolidWorks, PDMWorks and Ansys for Engineering department
• Administered and maintained user accounts and settings in SolidWorks Enterprise PDM Administration for Engineering department
• Installed and configured 3COM VoIP phones with 3COM NBX V5000 IP Telephony Solution
• Used CA ARCserv Backup to create/modify backup and restore jobs
• Configured and prepared monthly backup tapes for archival
• Setup Apple AirPort Extreme/Apple TV combination for iPad Facetime for users to communicate with Rotex China/Rotex Europe
• Assisted with Sarbanes Oxley SOX compliance by gathering records and information from Exchange DB/Active Directory and providing information such as server/database names/OS, disabled users, account options, organization information etc. Used DumpSec for gathering AD records
• Wrote basic VBS Scripts to automate processes on servers and desktops
• Created and maintained Virtual Machines VMware and Hyper-V
• Setup and maintained Polycom HDX VTC systems used for global video communication with parent company and its subsidiaries
• Filed Capital Expense requests for purchasing of IT equipment and services
• Recorded invoices for IT-related purchases and services
• Administered SharePoint server for internal company communication, set up sites for individual departments, managed document control permissions, assisted users
• Created helpdesk tickets in Spiceworks ran Spiceworks reports to analyze hardware needs, determine which workstations needed maintenance low disk space etc. , create statistics for open and closed helpdesk tickets run networks scans for PC inventory and current software licenses
• Used Remedy ITSM 8 to create IT incident tickets for parent company, Hillenbrand, Inc.

Achievements/Milestones: Pay Raise, Positive Evaluation, Migration from SharePoint 2007 to 2013

Environment: Windows Server 2008, Windows Server 2008 R2, Windows XP, Windows 7, Exchange 2007, VMware ESXi 4, 50 servers, 300 users and over 350 workstations, Worked mostly alone

Confidential

Role: Desktop/Server Support Specialist Full-Time

Confidential

Role Responsibilities:

• Installation, configuration and troubleshooting of servers running Windows Server 2000, Server 2003, Server 2008, Server 2008 R2
• Performed hardware installation, troubleshooting and maintenance on Dell servers including Dell PowerEdge 1650, 1750, 1950, 2300, 2850, 4600, R710
• Performed maintenance, monitoring and patching of servers during off hours both on site and remotely to ensure optimal performance and reliability.
• Configured and Maintained Network-attached storage devices including Dell PowerVault 745N, iomega StorCenter and QNAP TurboNAS
• Created and maintained new virtual machines on VMware ESXi 4.1.0 and VMware ESXi 5.0.0 hosts with VMware vSphere client
• Migrated physical to virtual P2V machines using VMWare Converter
• Maintained iSCSI SAN datastore for storage of virtualized machines residing on Dell MD3200i
• Configured multiple SCSI drives for RAID 0 and RAID 5 configurations
• Used Windows Deployment Services and PXE boot to image machines
• Migration project from Windows Server 2000/2003 to Windows Server 2008/2008 R2
• Used Symantec Backup Exec 2012 for creating and maintaining full and incremental backup jobs
• Managed Microsoft Exchange Server by creating mailboxes, creating mailbox stores using Exchange System Manager, performing maintenance and cleaning old log files, verifying mailbox database integrity, defragmentation of information store eseutil and applying necessary mailbox rights and permissions.
• Managed Windows-based servers both virtual and physical by adding roles and features, disk management and partitioning, monitoring Windows logs and keeping drivers up-to-date with Device Manager.
• Monitored network equipment and servers for proper operation and performance including but not limited to services failing to start, disk space availability, event viewer logs, and responding to alerts.
• Performed updates on servers by using WSUS, updated BIOS Firmware on servers
• Forwarded DNS servers to OpenDNS for performance and content filtering purposes
• Updated Internet and Intranet pages running on IIS 6.0 server
• Installed and moved hardware as needed with regards to Clients' business needs.
• Maintained Active Directory infrastructure by creating and maintaining users, organizational units OU , computers/devices on the domain and security/distribution groups.
• Managed and applied group policy objects to specific user groups for security and access control
• Troubleshot network connectivity problems within LAN Installing/Rebooting switches, wireless routers, UPS
• Configured DNS, DHCP, WINS to ensure all machines could connect to network reliably, set DHCP reservations as needed.
• Used Symantec Ghost to create and restore images to desktops/laptops/servers
• Provided IT support for multiple locations including off-site Head Start centers
• Effectively built and managed relationships with senior management within Client environment
• Effectively worked with people and showed strong written and verbal skills
• Worked with vendors to help install specialized software on servers and secure static IP addresses for IP-based surveillance cameras
• Submitted quotes for hardware/software as needed
• Performed additional duties and accepted other responsibilities as assigned
• Installed, Implemented and used Spiceworks to create and manage IT help requests, maintain inventory 800 IT Assets such as Servers, Desktops, Laptops, etc. , monitor network activity and performance, and ran reports to analyze ticket statistics and inventory.

Achievements/Milestones: Implementation of Spiceworks making IT department much more robust and proactive

Environment: Windows Server 2000, Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, Windows XP, Windows Vista, Windows 7, Exchange 2003, VMware ESXi 4, 22 servers, 300 users and over 350 workstations, Team-Oriented

Confidential

Role: Level 1 Support Contractor 2-month W2

Confidential

Role Responsibilities:

• Walk-up Concierge IT support desk
• Level 2 support for GE Employees and contractors
• Resolved issues with Windows software on desktop and laptops
• Logged all incidents and forwarded desktop issues to appropriate team.

Confidential

Role: Field Tech Contractor 1-month W2

Confidential

Role Responsibilities:

• Brief project replacing old switches with Cisco 6500 series switches
• Removed old switches from rack mount, installed new Cisco switches and re-inserted Ethernet cables

Confidential

Role: Server Support Engineer Contractor 3 Month 1099

Role Responsibilities:

• Maintained backup tapes, loaded and unloaded tapes to server tape drives on schedule
• Used ARCServ Backup to create, modify and monitor backup jobs
• Prepare and send backup tapes to offsite storage
• Approved Change Requests
• Modify Change Requests
• Writing Documentation for various procedures
• Installed and updated internally developed software on live, in-production application servers
• Ran database queries in Microsoft SQL Server 2005
• Managed virtualized servers in VMware infrastructure client
• P2V Migration
• Exported and imported SSL Certificates for renewal
• Used remote software such as DameWare, pcAnywhere and Remote Desktop to manage and maintain local and off site servers
• Rolled voice traffic on phone lines to allow for maintenance and load balancing
• Rolled web traffic using telnet client
• Logged into VPNs for various State and City governments to fix certificate issues, update interactive voice recording source files, run database queries, install and update software
• Uploaded encrypted files to FTP server
• Rotated 24/7 on call pager
• Troubleshot issues with various servers that housed functions such as:

-Interactive Voice Response IVR

-Web Services IIS

-Databases MS SQL

-Data backup and backup scheduling CA Arcserve Backup

-Clustered Servers MS Server 2K3 Enterprise

Environment: Windows XP, Windows Server 2000, Windows Server 2003, Exchange 2003, Mostly Worked Alone, Change Management Environment.

Confidential

Role: Computer Programmer/Analyst Full-Time

Confidential

Role Responsibilities:

• Active Directory Security and Administration
• Server security, administration and provisioning
• Identity and Access Management
• Server and Desktop life-cycle management and deployment
• Penetration Testing and Network Auditing
• Desktop image creation and deployment
• Desktop Support Configuration and troubleshooting
• Deploying and setting up Windows 7 from XP
• VMware Server virtualization/Oracle Virtualbox
• Virtualized various guest operating systems including Windows XP, Ubuntu Linux
• Windows Server 2003/Windows Server 2008
• Internet Information Services 6.0
• Various Computer Management Snap-INS Event Viewer, Performance, Disk Management, Services etc.
• DNS, DHCP, LAN/WAN, TCP/IP, Name Resolution
• Network Connectivity troubleshooting
• Set-up and maintenance of virtual machines
• Creation and maintenance of group policy
• Remote Desktop/Radmin
• Citrix XenApp Session Virtualization hosted MS Office as well as other application on XenApp server
• FTP server account creation, maintenance, and event scheduling
• Managing rights and permissions for network folders, drives and printers
• Software Deployment using Altiris Deployment
• Blackberry Enterprise Software
• Blackberry Phone Support
• Windows/Software troubleshooting
• Helpdesk Support Level 1 and Level 2
• Supported all departments within MSD Waste Water Engineering, Waste Water Treatment, Environmental Compliance, Plant Operations, Administration/HR
• Worked in team environment
• Employee audits Last log-ins, System and Program Events
• Symantec Endpoint Protection Manager Updating client virus definitions, auditing individual machines, pushing SEP client software

Achievements/Milestones: Positive Evaluations, 2 wage raises, Windows XP to 7 Migration

Environment: Windows Server 2003,Windows Server 2008, Windows XP, Windows Vista, Windows 7, Exchange 2008, 150 servers, 600 users and over 1500 workstations, Employer issued Blackberry Phones, Team-Oriented

Confidential

Role: Desktop Support Contractor 3 Month W2

Confidential

Roles Responsibilities:

Desktop Deployment

• Software Life cycle management
• Wipe Older machines

Environment: Windows XP, Mostly Worked Alone

Confidential

Role: Desktop Support Contractor 1 Month 1099

Confidential

Roles Responsibilities:

• Worked on location at Spirit of America bank. Performed PC refresh and upgrades.
• Installed DVD drives, moved monitors and PC's and installed RAM modules on over 50 PC's.

Environment: Windows XP, Team-Oriented

Confidential

Role: Desktop Support Contractor 1 Month 1099

Confidential

Roles Responsibilities:

• Worked on location at Southwestern College of Business Now Lincoln College of Technology . Performed PC refresh and upgrades.

Environment: Windows XP, Team-Oriented

Confidential

Role: Deskside Engineer Full-Time

Confidential

Roles Responsibilities:

• Analyzed and repaired Windows-based desktop hardware and software issues
• Backed up and restored OS images to and from server with Symantec Ghost
• Supported desktop and laptops for all hospital staff and patients
• Troubleshot and repaired hospital software including Chartmaxx, Centricity, EmStat, RUMBA Telnet Application , and Tempus One.
• Resolved issues relating to hardware break/fix, network printer management, Blackberry and PDA/Smartphone issues, login problems re-adding machines/users to Active Directory , and wireless issues.
• Repaired and replaced many different hardware including but not limited to Motherboards, Hard Disk Drives, CRT/LCD monitors, CD/DVD drives, Network Cards and Cables, Laser and Inkjet Printers, CPU's, RAM Modules, Keyboards and Mice.
• Was Primary resource for Level 2 hardware/software support during 12-hour shift
• Repaired Windows software and hardware issues at various Children's Hospital locations throughout Southwest Ohio

Environment: Windows XP, Windows Server 2003, Groupwise E-mail Server, Team-Oriented but also worked alone

Confidential

Role: Helpdesk Analyst Full-Time Co-Op

Confidential

Roles Responsibilities

• Answered calls relating to various University technology issues including but not limited to mainframe and database access, telephone issues, wireless issues, SAP, network issues, dorm internet access Cisco Clean Access , web e-mail problems, remote access and writing service tickets.
• Resolved issues with on-line web storage, exchange e-mail issues
• Telephone issues, wireless issues
• Network issues, dorm internet access Cisco Clean Access , web e-mail problems
• Used Microsoft NetMeeting to remotely resolve issues.
• When calls could not be resolved or needed to be elevated, assigned ticket to appropriate technician on second tier or necessary 2nd party.
• Did occasional hands-on hardware assistance and moving
• Trained new helpdesk co-ops.
• Worked help desk from data center on Weekends.
• Worked help desk 2nd/3rd shift
• Operated Helpdesk alone on weekend evenings, did shift turnover and automatic call distributor reports.
• Supported all students, faculty and staff 50,000

Achievements/Milestones: Positive evaluations and 5 wage raises, Took over 14,000 calls during entire course of job.

Environment: Windows Server 2003, Windows XP, Exchange 2003, Team-Oriented

Confidential

Role: Field Technician Full Time Temp

Confidential

Roles Responsibilities

• Installing and testing voice cabling, Cat5 and Cat6 data cabling
• Provided maintenance for a LAN consisting of over 1,300 work stations
• Terminated phone/data jacks, installing and testing patch panels

Environment: Windows XP, Windows Server 2003, Team-Oriented