OBJECTIVE

Confidential

• Systems Engineer/Staff Technical Support Engineer
• I bring the following skills to my next employer:
• 1. Network Administration, Security and /or firewalls
• 2. IT Managerial Skills
• 3. Certified Cisco Network Engineering and Technologies CCENT
• 4. Decade of personal and professional experience with all Microsoft Operating Systems
• 5. Linux Ubuntu, CentOS, Solaris Administration experience
• 6. LAN, WAN, MAN and WLAN setup, configuration and support
• 7. MS Exchange Mail Server Setup and Administration 2003 2008 versions
• 8. Telephony Interaction Intelligence 3.0, Polycom, and Cisco phones
• 9. DNS, TCP/IP, DHCP and Troubleshooting skills
• 10. Server Virtualization VMware ESX, Windows Hyper-V, and Citrix
• 11. VMWare VCP and VCAP Certified with heavy experience in the ESXi product sphere, including Site Recovery Manager/vSphere Replication suites
• 12. Effective customer oriented Helpdesk Management, remote offices and or telecommuters support
• 13. Active Directory Management utilizing Windows 2000, 2003, 2008 configuration, administration and maintenance
• 14. Experience dealing and negotiating contracts with outside vendors Telco, IT Equipment Procurement, etc.
• 15. Project Management
• 16. Documentation for system design, configuration, testing and evaluation
• 17. Disaster Recovery best practices
• 18. Storage Nexenta software and Xiotech hardware solutions
• 19. Datacenter management experience Networking, Cooling, wire management, server installation, hot aisle containment centers

WORK EXPERIENCE AND TECHNICAL SKILLS:

Confidential

Staff Technical Support Engineer / Research Engineer

Promoted to Staff Technical Support Engineer TSE4 in early 2014 and joined the Mission Critical Support team in supporting our highest support contracted customers. Support levels consist of onsite visits and demanding infrastructure environments. Primarily focusing on advanced Storage, Debugging crashes, and Site Recovery Manager support. The VMware Global Support Services GSS team supports over 10,000 companies running VMware servers in over 100 different countries. GSS provides time-zone optimized coverage throughout five support centers globally. The GSS team supports the entire suite of VMware products for global customers and partners and participates in developing new products and new versions of current products. GSS team members also participate in product delivery strategy, product documentation, discussion forums with customers, and expert documents publishing. A commitment to excellence and customer advocacy pervades the GSS team, and the work environment fosters intellectual stimulation through exchanges with internal and external customers. The VMware GSS team members are the best of the best supporting business-critical applications in a virtual infrastructure. Install, Manage, Troubleshoot iSCSI, FC/FCoE, NAS, on all major vendor SAN/Storage Arrays EMC, DELL, IBM, etc . SRM 4.x through 5.8, and VSA 1.0 through 5.5. Moved into the Research Engineer position, continuing my skills in Site Recovery Manager and Storage Escalations and assistance to Technical Support Engineers before moving to the Mission Critical Team later on in early 2014. Staffed VMWorld 2014 - Expert Bar - Storage and SRM

Confidential

Systems Engineer, Network Administrator, Datacenter Management

• Hands on Systems Engineer, Network administration, and datacenter management for PATLive, a telecommunication solution provider located solely in Tallahassee, Florida.
• Job Functions: Network Engineering o Network planning, implementation and maintenance, utilizing routers including Cisco PIX firewalls, HP ProCurve 5400zl switches, and Supermicro 10 GB switching solutions. o VLAN implementation o Routing implemented PAT/NAT over the Metro Florida Network to state clients, and other layer 3 routing techniques internally. o Firewall implementation utilizing a PIX Firewall, ISA server, and other open source solutions. Systems Engineering and Administration o Design and implement Active Directory - 2003, 2008 Server Systems Administration o Virtualization utilizing VMWare All versions through the years , Citrix, Hyper-V from Microsoft o Desktops implementation and roll outs and patch management Windows XP Pro, Windows 7 o Server implementation and roll outs Windows 2000, 2003, 2008 R2, CentOS, Ubuntu, Solaris o Roll out Copiers, Scanners and Printers for entire company o Backup and Disaster Recovery planning o Linux Administration Datacenter Management o Maintained a full Hot Aisle Containment datacenter o Managed wiring, installations, air coolers, and cable routes. SAN Administration o Installed and maintained Xiotech 3d3000 and ISE hardware and administration o Installed and maintained Three Nexenta storage servers and administration o Maintained Aged Polyserve shared disk solution software o Maintained Quantum Tape backup solutions VMWare Administration o Installed and maintained Vmware ESX enterprise servers, upgrades, backups, and more. Six core servers running in a single farm. Messaging and /or Telephony Engineering and Administration o Implement MS Exchange mail solutions for clients o Implement smart phone implementation and access o Polycom, Aastra, Cisco, and Avaya IP Phone system administration IT Management o Leadership for interns and helpdesk workers o Budgeting and Reporting o Procurement and interacting with various vendors for hardware like Supermicro, Dell, HP, IBM, etc., and services from ISPs o Client interaction and management

Confidential

Job Functions: Security Coordinator and Senior Helpdesk Technician Security Coordinator for the site and project of bill processing for the Department of Labor and Helpdesk Technician for the local Tallahassee office IT needs and customer website. Overall Responsibilities o Windows 2000, 2003, Linux/Unix Server Systems Administrator o MS Exchange 2000 Mail Server for over 250 users o Avaya IP Phone system administration o Answered company and government audits o Lead small technical support team for website calls logins, password issues, and errors o Maintained camera systems and servers o Maintained security access system o Performed office wide audits to prevent employee fraud o Performed site wide training on security and new application procedures

Confidential

Job Functions:

Case Management, Trainer, Technical Supervisor

Manager level customer service for Gateway computers, contracted through the Answer Group, located in North Ft. Lauderdale, Florida.

Case Manager o Last line and highest tier technical support for severe computer issues and irate customers. o Small team oriented group of managers that solely dealt with the highest level of technical issues and technical support o Only individuals at Gateway who could troubleshoot and replace CPUs, motherboards, and memory. Also, only qualified individuals to walk a customer through installations or replacements over the phone of those said parts. o Responsible for maintaining near perfect defective part identification and call resolution. Trainer o Trained new employees to the project on our systems and computer troubleshooting concepts and techniques. o Hands on experience with teaching physical computer repair and customer service skills. Technical Supervisor o Responsible for two teams of 15 employees on 12 hour shifts. o Worked with each employee to maintain acceptable customer service levels while providing excellent technical support and one call resolution success. o Responsible for meeting a quarterly defective part identification percentage for each team.