Summary

Ever since my first job in high school, my focus has been on serving my customers. I have a knack for analyzing the pain points of customers such as policy confusion, training gaps, or scarce information and developing new and innovative solutions for them. I have a zest for studying and improving change facilitation to minimize this very common pain point for my customers. My mathematics training comes in handy during analysis and problem solving. And, I'm passionate about building and supporting teams and partnerships that are satisfying and beneficial for all involved.

Professional Experience

Confidential

Procurement Learning Specialist Forms Developer

• Working in a business environment, I evaluate, plan, and design all procurement-related learning resources available to our learners using holistic Systems Thinking. Topics include policies, procedures, and technical tasks. Formats include online courses, step-by-step guides, visual guides, videos, and in-person sessions that I create using a variety of tools predominately Captivate, Word, PowerPoint, and UPK OnDemand . My learning audience is varied, from vice presidents and chancellors to faculty and staff. I also create and maintain forms that facilitate internal procurement and finance requests and approvals. Microsoft Excel is my main form design tool, although I am gradually transitioning into Adobe LiveCycle.
• I managed the Finance Procurement Help Desk team. This included hiring and training additional staff, performance evaluations and feedback, creating and implementing service level agreements, and enhancing our customers' experience.
• I directed numerous learning projects to where expectations and deadlines were met. Several system implementations for which I managed such projects: Concur Expense, Concur Travel, Concur Mobile, and SciQuest eProcurement.
• I participated in CU's professional development program, which included designing and presenting a facilitating change course to great reviews.
• I fostered partnerships with other departments, as well as within my own department, to be strategic and better meet customer needs.
• In response to learner feedback, I implemented both blended and flipped learning environments.

Confidential

• The Confidential serves our internal customers by answering policy, procedure, and technical system questions and our external customers by answering questions regarding payment status of invoices.
• I responded to an average of 100 contacts per day via phone, email, fax, and the occasional walk-in.
• I learned Microsoft Access in order to maintain and periodically redesign our contact database.
• I supported a major upgrade to our PeopleSoft Finance System, by many accounts seamlessly. I also grew our knowledgebase to include financial reporting within our Cognos Reporting System.
• I led quality management sessions to ensure response accuracy and consistency, as well as to identify areas of confusion.

Confidential

• The University's AP Technicians process payments for the entire university system over 34,000 faculty and staff spread throughout five main locations and numerous satellite offices . About half of the documents I processed were invoices for which there were purchase orders in our PeopleSoft Finance System. The rest were internal forms that involved auditing for policy compliance before processing and communicating reasons why forms couldn't be processed.
• I processed 9,592 documents with an accuracy of 99.97 .

Confidential

A/R Researcher

Spherion hired me as a contract employee for Agilent Technologies, the scientific division of Hewlett Packard. Initially, I performed business collections. After several months I was offered the opportunity to research unposted accounts receivable and post them to the correct accounts.

Confidential

Instructor Bookkeeper

Confidentialis to get children excited about science with high-energy, fun, and interactive workshops. I was hired as an instructor and, after a couple of months, also accepted the office's first bookkeeping position. It was time for me to leave when I needed more time to complete my studies.

Confidential

Treasurer

• The Confidential is a non-profit fraternal organization that began in the 1800's to promote the economic and political well-being of the agricultural community. Although there are national and state levels of Grange, the local chapters really affect the lives of the communities in which they operate. Pikes Peak Grange 163 is a local chapter located in Franktown, CO with 10,000 in annual revenue.
• I wrote several grant proposals for building restoration projects and was awarded a couple of them.
• I successfully lobbied and motioned for financial policies and have since incorporated them into daily operations.

Confidential

Obtaining certification required demonstration of overall understanding in ten areas of the learning and development field: performance and improvement, instructional design, training delivery, social learning, measuring and evaluating, managing learning programs, integrated talent management, coaching, knowledge management, and facilitating organizational change.

Key Buzzwords

• Management talent development theory
• Adult learning theory
• Performance evaluation, feedback, discipline
• Relationship nurturing
• Change management with Systems Thinking
• New employee on-boarding
• Customer service collaboration
• System policy/procedure implementations
• Learning design by wire framing
• Strategic planning

• Quality management
• Learning Management Systems Blackboard SkillSoft
• Microsoft Office Suite Word, Access, Excel, Publisher, PowerPoint Visio
• Adobe Pro Suite including LiveCycle Captivate
• SnagIt editing of screen captures
• Programming knowledge Visual Basic, MS Access
• Financial systems mainly QuickBooks and Oracle's PeopleSoft