Operation Analyst Resume Profile Asheboro NC - Hire IT People

Summary

A results driven Senior Computer Operator who excels in delivering highest quality customer service while building strong internal and external consensus. Experienced in pro-actively using multiple platforms, languages, and monitoring tools to identify problems and trends leading to potential problems. Known for flexibility and being able to work well under pressure. Stimulated by complex challenges that require imaginative and resourceful approaches.

Technical Specialized Skills

LANGUAGES:	Cobol, RPG 400, CL, OPS/MVS, Automate, JCL
PLATFORMS :	MVS, JES, OS/400, UNIX, Microsoft Windows 98/XP/NT, MS-DOS
Software:	TSO, OMEGAMON, VTAM, Control-M, CA-11, OPCA, IDMS, CICS, IMS, DB2, ORACLE, StorageTek Robotic Tape Library, Robot SCHEDULE / NETWORK / CONSOLE, Tivoli, Spectrum, Managed Objects, Netview, Siebel problem/knowledge management tools, Microsoft Office, Novell, MIMIX, Silverlake, Vertex

Professional Experience

Confidential

Iseries/As400 Operator

In charge of nightly processing, including all backups, file management, troubleshooting and resolution of all problems encountered. Assuming responsibility and ensuring successful completion of end of day processing of several systems while working alone and unsupervised.

Confidential

Computer/NOC Operator

Temporary contract position supporting MVS, Unix, I Series platforms. Provided first level support and troubleshooting for network issues.
Utilized Control-M to ensure cross platform batch production was running, to correct any anomalies that arose, and make changes to the schedule including ad-hoc job requests.
Supported over 1200 stores and distribution centers by monitoring the network and resolving any issues either by direct contact or placing trouble tickets with circuit providers. Provided initial troubleshooting with routers, switches and firewall issues.
Tracked all tickets to ensure timely resolution, escalating as needed and following up with customers.
Monitored integrity of internal and external websites with Reveille monitoring tool. Errant websites were tracked and outages reported to the proper support groups.
Placed service calls for any environmental or hardware issues in the data center and acted as point of contact with all engineers to resolve the issue.

Confidential

Senior Computer Operator

Confidential production processing schedule running on the IBM mainframe and Confidential executed as planned and established service level agreements were met. Monitored enterprise data center environments to include physical and virtual servers, wide area network routers and leased circuits. Provided tier II technical support for several helpdesks worldwide. Confidential print, message and distribution queues to ensure no out of line conditions existed. Confidential tape library including preparing tapes for off-site storage and restoration of data done at the request of users and IT staff.

Effectively trained operations staffs from other international sites in preparation for global monitoring.
Successfully assisted with merges of new companies, learning and documenting their procedures while training them on Volvo procedures. Eliminated redundant tasks for more efficient operation and reduced operating costs.
Worked globally with international teams to ensure standardized procedures were being followed and to reduce redundancy of tasks.
Accurately maintained records of daily data communication transactions, problems and remedial actions taken.
Provided timely and relevant off hours help desk support which included first line technical support to users with questions regarding account administration, enterprise applications, and network and system status.
Answered technical or functional questions performed minor troubleshooting regarding the use and identification of personal computer hardware and software related to network communications. Created and updated service tickets to track work performed.

Confidential

Operation Analyst

Operated IBM large scale MVS mainframe system, ensured batch and on-line processing progressed on schedule, adjusted workloads to facilitate meeting critical file availability deadlines.

Programmed automation in OPS/MVS and Automate to eliminate redundant operations tasks.
Supported business continuity by handling nightly disaster recovery backups.
Participated in disaster recovery drills and total restoration of systems/network offsite as part of the D/R team.

Confidential

Computer Operator

Monitored batch work flow and on-line processing to ensure system availability to customers based on defined service level agreements. Performed I/O functions necessary for the job.

Printed and prepared reports for customers.
Maintained tape library, creating and replacing tapes as needed as well as keeping track of scratch, active and offsite tape vault lists.
Monitored network integrity, created incident reports with Telecomm providers if standards

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Operation Analyst Resume Profile

Asheboro, NC

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