On site Support Engineer Resume Profile Rockland, Ma - Hire IT People

SKILLS:

Local storage, SATA HDD, Solid state and traditional
Network Storage, and Cloud SAN/NAS BDR's
Ten-plus years experience IT support, understanding of Best Practices / ITIL
Installation, configuration and troubleshooting hardware/software
Creating and deploying images with Ghost and Acronis
Migrated From Windows 9.X Win 2000, and from XP to Windows7 32, 64 bit and windows 8.1
Windows 9.x Vista and 7, Office 9.X -2010 and 2012 MS Office for Mac
Migrated workstations from a Workgroup to a Domain environment
Supporting Microsoft Office 9.x to Office 2010 and Office 365
Troubleshooting and maintaining printers, workstations,, applications via remote access SMS SCCM and VNC/RDP ,
Email support, Outlook OWA and Lotus Notes, and Smart phones in POP3 IMAP and Exchange environments
Creating modifying AD accounts, and implementing Group Policy
Wired and wireless networking, Setting up class B networks, with web content filtering, with end-user class hardware routers available from any computer supply store
Tracking, and updating changes using CMDB keeping documentation up to date
Anti-Virus and Backup solutions Symantec MacAfee Trend, Ghost, BackUp Exec, and Altiris
Barracuda, OPEN DNS Content filtering firewalls, Spam filtering app river
Ticketing software Magic Visnetics, TrackIt, Revelation,Connectwise,AutoTaskand others
Modifying DNS, WINS, MX Records/C-Name
Remote support with Logmein, Bombgar,Webex, Cisco RDP and other remote technologies

RELEVANT EXPERIENCE

Contractor

Confidential

Confidential

On site Support Engineer

Win 7 roll outs
Data Recovery
Check backups
Trouble shoot networking issues replaced defective hardware, Switches and Access points

Confidential

On Site Support Engineer

Confidential

Supporting BOYD devices, such as RIM, IOS, Mac and Android accessing the network
Supported IP Based Phones
Network Security,
VPN issue,
Windows Server support, resolving issues, that are detected by the NOC via SAAS agents installed.
Trouble shot WiFi network connectivity issues

Confidential

Remote Support Engineer

Supported various clients in a managed service environment.
Migrating users off Win XP, Supporting Windows 7, and Win8.x in 32 and 64 bit,
Supporting backup and recovery applications
Maintain a Knowledge base of changes that are made in the clients profile, keep track of the Server Change control records
Supported MS Office 2007-2013 and , Office 365
Supporting and troubleshooting Windows Server, 2008, 2010 and 2012
Creating and managing User accounts in
Releasingpatch or update as needed to address issues.
AD and Exchange 2003-2010, and Office365,Via the event manager, researching error logs
Worked closely with clients in the medical firms to be HIPPA compliant and supporting E Clinical Works and other medical recording apps
Co-ordinate with the onsite support engineering teams to resolve ongoing issues

Confidential

IT Support Consultant Contractor