Assistant General Manager Resume Profile Montgomery, AL - Hire IT People

OBJECTIVE

A true leader has the confidence to stand alone, the courage to make tough decisions, and the compassion to listen to the needs of others. He does not set out to be a leader, but becomes one by the equality of his actions and the integrity of his intent. Douglas MacArthur

SUMMARY

Customer-focused Leader with over 21 years of experience in food servicesmanagement, policy implementationand employee training. Forward-thinker recognized for increasing revenue, ensuring growth and development of employees, and maintaining efficient restaurant operations to generate profitability.

AREAS OF EXPERTISE

Leadership

Provided management support to Krystal restaurants and Dollar General Stores.
Recruited, interviewed, hired, and trained associates to build store talent.
Supervised staff of 30 employees.
Planned and implemented daily operating activities including budget, scheduling, talent attraction, and customer service.

Training

Assessed training needs of the company through various methods including: hands-on management, observing and/or performing tasks within the restaurants, reviewing company Operations Manual, HR documents, menu, etc and consulting with Officers, Regional Manager, HR Administrator, restaurant managers and restaurant staff to obtain input.
Developed new employee training schedule and program and monitored progress to provide coaching and additional training as needed.
Provided on-going training to current employees on a variety of topics such as safety and sanitation, beverage knowledge, customer service, company policy, and job procedures through the use of classroom instruction, written materials, online training, and required certification programs.
Certified up to six trainees over a six week training period.

Inventory Management

Controlled expenses by monitoring inventory levels in the store and implemented procedures to reduce shrinkage.
Demonstrated presentation skills by arranging and maintaining plan-o-grams to create Dollar General promotional displays.

Results

Surpassed 85 Krystal Company's excellence evaluation standard by achieving a 90 improvement in restaurant operations.
Maintained high level of productivity by facilitating management and team member training and development programs and serving as a mentor/role model to new employees.
Partnered with local schools, churches, and businesses to enhance customer service and local marketing efforts which resulted in a 5 sales increase.
Promoted to Supervisor of Multiple Units for Krystal Company due to consistent high performance achievements, quality of service, and exceeding cleanliness standards.
Decreased inventory loss by 15 as General Manager of Krystal Company.

PROFESSIONAL EXPERIENCE

Confidential

Restaurant Trainer Manager

Develop, implement, conduct and evaluate a companywide training program for both new and current employees and managers Communicate progress and concerns to Regional Manager and Human Resources Administrator.

Confidential

Assistant General Manager

Supervised, motivated, and inspired employees to ensure high performance, friendly/responsive customer service, and a clean, safe, and fun work environment.

Confidential

Sales Associate

Performed basic customer service duties including meeting and greeting customers, assisting in sales, and answering questions about products, services, and merchandise.

Confidential

Food Service Manager

Responsible for daily operations, food service, and maintaining bi-weekly inventory management and control.

Confidential

Market Trainer

Responsible for producing management staff members of the highest company standards.

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Assistant General Manager Resume Profile

Montgomery, AL

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