Professional Experience

Proactive, performance-driven professional with over 9 year's progressive leadership experience. Detail oriented and resourceful with excellent communication and interpersonal skills with an exceptional understanding of complex issues. Creative and innovative thinker with effective goal setting abilities combined with improvement initiative and strategic planning. Highly adaptable to new environments, challenges, and increasing levels of responsibilities.

Key Skills

Career Summary

Confidential

Workforce Development Coordinator

As the Economic Development Coordinator it is my responsibility to identify factors necessary to attract and retain new economic development interests, and coordinate promotional activities such as site tours, presentations for and meetings between local area business, government, real estate and development representatives.

Key Accomplishments:

• Overhauled programs to tighten focus, streamline operations and foster an atmosphere of empowerment and accountability. Outsourced selected operations to local providers and reduce costs, improve effectiveness and sharpen internal focus on development activities.
• Directly responsible for functions involving strategic planning and implementation program development, implementation and coordination fund-raising marketing plan development implementation and coordination of an existing business and industry visitation program industrial recruiting activities including prospect acquisition development and coordination of incentive packages, and developing relationships with internal and external economic development allies.
• Represent the college at various meetings ranging from chambers of commerce, economic development, jurisdictional organizations, educational organizations, and development partnerships.
• Coordinate with various businesses, agencies, community organizations, and City departments and conduct presentations and site tours for the purpose of promoting the county. Solicit development proposals from private development companies and businesses, and analyze the feasibility of these projects.
• Prepare and/or obtain all necessary paperwork involved in scheduling and implementing courses each semester, including: contacting prospective instructors in regard to teaching, scheduling class times, and reserving rooms.
• Assist in preparation of grant proposals for Golden LEAF and Community Development Initiatives when requested and in the reporting process to appropriate college, state, and/or federal entities. Research and compile demographic and economic data in response to prospective client inquiries.
• Created and developed a 40hr pre-hire program and an 80hr post-hire program that correlated with the technical programs offered and the industries we serve.
• Lead a team project to recruit 900 employees in the Bartending, Table Gaming, and Hotel Management, Culinary, and Food Service industry for Harrah's Cherokee Casino in the Cherokee County, NC Division.
• Attract, develop and retain talent by ensuring that people with the right skills and motivations are in the right place at the right time to meet business and client needs. Evaluate and select internal and external talent to ensure the best match between individuals and work requirements. Assess staff development needs and ensure that individual development plans are actively managed and timely guidance and feedback is provided to team members
• Monitor the execution of the service plan project by evaluating progress of activities and service requests. Held team accountable to client commitments. Collaborate with internal departments and business units to ensure seamless delivery of services to clients. Gather and distributed customer feedback to appropriate internal departments.
• Drive team performance by creating alignment and accountability. Establish clear goals with service team members that align the team's efforts with the vision and mission to identify and accelerate client potential. Establish performance objectives, track performance and evaluates progress toward those objectives.
• Set high standards of performance for self and others assuming responsibility and accountability for successfully completing assignments or tasks. Establish course of action for self and others to ensure that work is completed efficiently, leading projects as needed.

Confidential

Admissions Specialist

Key Accomplishments:

• Assisted with the development and implementation of program specific marketing and recruitment strategies.
• Adhered to FERPA regulations regarding the maintenance, security, and confidentiality of all student records.
• Attended career fairs to market and recruit for assigned programs. Planned and coordinated informational workshops, college visitations and tours, business and industry visits, etc. to inform the public about educational opportunities within an assigned program. Created and distributed brochures and related material.
• Coordinated program admissions services. Worked with program s to interpret policies and to develop appropriate procedures for implementation. Reviewed admissions forms, refer prospective students to placement testing or advising.
• Provided admissions counseling to prospective students. Coordinate with campus admissions office and central enrollment services to facilitate consistent delivery of admissions services. Participate in new student orientations.
• Worked closely with experts to ensure that information is accurate and relevant for the target audience, and identify appropriate instructional design strategy and delivery methods.
• Taught career exploration awareness and development, and training success strategies including preparing for certification exams and placement tests.
• Maintained database for assigned programs. Tracked statistics, gather data, and write reports. Collaborated with departments in developing, reviewing, and updating policies and procedures relating to admissions based on past processes and student success rates.
• Provided general program advising to incoming students. Review transcripts and assist students in developing an educational plan. Maintain student files for specific college requirements including general education credits and competencies prior to graduation.
• Periodically revised, updated, observed, and studied new instructional materials and approaches in order to keep students engaged and well informed.

Confidentia

Office Manager

Joined this company at the point of inception, launching its business growth and development, propelling the firm through a highly competitive market to become the preferred provider of Orthopedic Surgeons. Applied Kaizen techniques to effectively organize, implemented, and execute the firm's smooth functions of its employees, goals and objectives.

Key Accomplishments:

• Developed efficiency-enhancing workflow and process improvements that made it possible to accommodate increasing responsibilities necessitated by business expansions.
• Conducted research regarding employment issues, benefits, workers compensation, and personnel procedures and, working with senior team members, applied the conclusions to the institutions policies and practices.
• Maintained all personnel files, I-9 records, drug and alcohol screening and background investigation results, and other personnel records, and ensured compliance with all laws and regulations and demonstrates best practices concerning personnel information management.
• Defined timely, complete performance plans and conducts annual member reviews, providing appropriate performance feedback and documentation throughout the year
• Evaluated the effectiveness of current programs, recommended changes and implemented best practices personnel policies and procedures.
• Supervised a staff of 8 employees directed the recruitment and interview process oversaw the Organizational Development Training function and developed employee training programs.
• Analyzed ways of enhancing management decision-making through the application of sound financial consideration and workforce planning.
• Proven skills critical for managerial success including leadership, decisiveness, flexibility, sound business judgment, and highly developed personal, analytical and communication skills.
• Created marketing plans for the territory as well as developed and implemented target account planning leveraged best practices and programs with holistic approach.
• Monitored competitive trends and customer needs in order to improve patient care and provide the most advanced patient care.
• Handled the verification of insurance benefits by contacting insurance carrier to ensure medical coverage was active and to find out patients deductible, co-pay, co-insurance and out of pocket maximum are so that financial counseling could be done if needed.