OBJECTIVE

As a principal consultant to implement, customize, and integrate BMC Event Manager BEM Service Impact Manager SIM , BMC ProactiveNet Performance Manager BPPM , BMC PATROL, BMC Portal, as well as to migrate from PATROL Enterprise Manager PEM to BEM/BPPM.

SUMMARY

• 20 years of IT experience with the last 17 years dedicated in BMC Software product lines.
• Award-winning independent consultant providing cost-effective consulting services to fortune 500 companies and public sector in enterprise system management spaces for the last 10 years.
• Nationally recognized and BMC certified subject matter expert with extensive experience on BMC Event Manager BEM Service Impact Manager SIM , BMC ProactiveNet Performance Manager BPPM , BMC PATROL, BMC Portal, PATROL Enterprise Manager PEM migration.
• Architect and author of numerous commercial products including BMC PATROL custom knowledge modules, BEM/BPPM integration modules, and BEM/BPPM add-on packages.
• Highly recommended by BMC as a rare expert in BEM/BPPM, PATROL, and integration.
• The only one in US who is willing and able to provide training beyond what BMC Education offers.
• Proven leadership in team and project management certified in both ITIL and PMP.

CONSULTING SERVICES OFFERING

• Implementation: BPPM/BEM/SIM/PATROL - including initial implementation, re-implementation, rescue mission, performance tuning, integration with 3rd-party tools, and PEM to BEM/BPPM migration. 10 years of successful implementations and standardized best practices beyond what BMC recommends has earned me reputation as Confidential, rescue specialist, and integration guru.
• Product: An add-on BPPM/BEM rule package that has been well accepted and running at BMC customer sites for years. With a long list of out-of-box common event management features and an instant hook for quick integration with just about any monitoring tool, it dramatically speeds up implementation, simplifies maintenance and support, and raises the bar for BPPM/BEM.
• Training: Advanced training not available at BMC Education - including BPPM/BEM development with MRL, BPPM/BEM integration with 3rd-party tool, PATROL KM development with PSL, PEM to BEM/BPPM migration, etc. with many inside tips, best practices and best-kept secrets.
• Custom Development: BPPM/BEM rules, PATROL Knowledge Modules, integration modules, etc.

PROFESSIONAL EXPERIENCE

Confidential

• New York City Health and Hospitals Corporation: Public sector, health care industry, data center consolidation, and 24/7 mission critical monitoring environment. A 3-year engagement started as a rescue mission to re-implement BEM that failed by a BMC partner. BMC PATROL 3.7, 7.x 9.x,VMWare KM, Oralce E-Biz KM, PATROL custom CACHE KM, BPPM/ProactiveNet 7.7 8.x 9.x, BEM/SIM 7.2 7.4, iiWS, bii4P, IBRSD, BEM/BPPM add-on package, BMC Portal 2.6 2.9, BEM integration with Foglight, SCOM, Netcool, Nagios, Remedy, PATROL, Portal and VMWare.
• American Express: Financial/Banking industry, and 24/7 business critical monitoring environment. A 6-week engagement to provide PATROL expertise for a custom data repository/modeling application. BMC PATROL 3.8, History Loader KM, WebSphere KM, PATROL custom KM tuning/rewriting, PATROL installation automation, PATROL agent trouble-shooting, and PATROL KM development training.

o Department of Interior National Business Center: Public sector, service provider, large federal data center, and 24/7 business critical monitoring environment. A short-term engagement providing ITIL gap analysis, BMC tool health check, and recommendation on integration steps for products from BMC, IBM Tivoli, Oracle, SUN, EMC, and NetQOS.

o The Clearing Corp: Finance/trading industry, and 24/7 mission critical monitoring environment. 3 times of repeated engagements in 5 years started as a rescue mission on an abandoned PATROL environment. PATROL 3.5, 3.7 7.x, Oracle KM, WebSphere KM, and custom MQ KM, BEM 7.1, BEM add-on package, PEM to BEM migration. Extensive trainings to SysAdmins with no BMC PATROL/BEM background.

o Chesapeake Energy: Energy industry, and 24/7 business critical monitoring environment. A one-year engagement started as a rescue mission to fix BEM rules that failed by a BMC partner. BEM/SIM 5.1 7.1, BEM add-on package, SIM service modules, PATROL 3.7 7.x, BEM integration with SNMPC, SCOM, OEM Grid Control, Dell ITA, Orion, AlarmPoint, and Peregrine.

o GlaxoSmithKline through ACS : Health care industry, global deployment, and 24/7 business critical monitoring environment. A 15-month engagement of new PATROL implementation at 32 global manufacture sites located in 6 continents. PATROL 3.5, custom KMs for EMC CLARiiON arrays, Brocade switches, Veritas Volume Manager, and Veritas NetBackup. PATROL integration with in-house event management system, OEM Grid Control, and EMC Navisphere log monitoring.

o CitiMortage a CitiGroup company : Financial/Banking industry, and 24/7 business critical monitoring environment. A 10-month engagement for initial BEM/SIM implementation. BEM/SIM 5.0, BEM add-on package, rule-based BEM/SIM failover before BMC offered built-in failover, SIM service modules, PATROL 3.5 7.x, Oracle KM, WebSphere KM, BEM integration with Remedy, AlarmPoint, HP Insight Manager.

o Dell: High-tech/hardware industry, and 24/7 business critical monitoring environment. BEM 3.5 4.1, BEM add-on package, rule-based BEM failover before BMC offered built-in failover, PATROL 3.5 7.x, BEM integration SNMP traps, NetIQ, Tandem, Remedy.

o USAA: Financial/Insurance industry, and 24/7 business critical monitoring environment. PATROL 3.5, MS-SQL Server KM, PATROL integration Tivoli TEC.

o Verid: High-tech/software industry, a start-up software vendor in identity management. A short-term engagement as a project manager led a system architecture and capacity planning effort for a robust data center design.

o Netuitive: High-tech/software industry, a start-up software vendor in predictive analysis. A short-term engagement as a subject matter expert providing expert knowledge in system/application monitoring architecture, design, and prediction.

o Capital One: Financial/Banking industry, and 24/7 business critical monitoring environment. A one-year engagement started as a custom PATROL KM developer for 15 KMs monitoring various financial applications. PATROL 3.4 3.5, PeopleSoft KM, Oracle KM, WebLogic KM, MQ KM, PATROL integration with PEM.

o BMC Software Service Assurance Product List

• BEM/SIM 3.5, 4.1, 5.x, 7.x/BPPM 8.x, 9.x: A subject matter expert who has rescued many implementations failed by previous consultants and BMC partners. A rare specialist who has made this seemly complicated product easy to learn, operate, maintain, and integrate for a long list of clients. Installation, configuration, and upgrade of cells in failover environment with both built-in failover and rule-based failover. Add-on rule package development and continuous extension including a long list of common event management features out-of-box. Name convention and best practices beyond what BMC recommends. Recommendation on mix match between BEM and BPPM for the best availability, performance, scalability, and ease of use. Quick integration with Remedy 2-way , AlarmPoint 2-way , Netcool 2-way , SCOM 2-way , Active Directory, LDAP, Peregrine, SNMPC, OEM Grid Control, Dell ITA, Orion, Nagios, Foglight, VMWare, HP Insight Manager, SNMP devices, NetIQ, Tandem, BMC Portal, and BMC PATROL.
• PATROL 3.x, 7.x, 9.x: An original developer in BMC back in 1995 who truly knows the inside of the product. Installation, configuration, upgrade on standalone servers physical or virtual and Microsoft cluster environment. PeopleSoft KM, Oracle KM, Oracle e-Business KM, WebLogic KM, Websphere KM, MQ KM, and VMWare KM implementation. PATROL custom KM development - CapStone KM, Netegrity SiteMinder KM, CACHE KM, and hundreds of other KMs. PATROL integration with BEM/BPPM, PEM, OEM Grid Control, Veritas NetBackup, and other proprietary consoles.
• BMC Portal 2.x: Installation, configuration, upgrade on standalone servers physical or virtual and application/database cluster environment. RSM migration. Integration with LDAP, Secure LDAP, and BEM/BPPM.
• BPPM 8.x, 9.x/ProactiveNet 7.x: Installation and configuration on standalone servers physical or virtual and Microsoft cluster environment. Integration with PATROL, Portal, and SCOM. Extensive feedback to BMC on BPPM 8.x features and limitations.
• PEM 4.x Administration and configuration. Integration with PATROL and home-grown scripts. Quick migration to BEM/BPPM with add-on package.

Product Manager

Confidential

Responsible for product specification, architecture design and delivery. Developed monitoring tool and event correlation with an expert knowledge base, recommended actions, and trend analysis for WebLogic, WebSphere, and Oracle DB. Developed 2-way BMC PATROL integration.

Confidential

Lead Product Developer

• Architected and led a development team on product line 'PATROL for Oracle E-Business Suite'. Brought the product line from concept to profitability within a year. Obtained Oracle certification.
• Involved in BMC Nerve Center automation project using 'PATROL for Oracle E-Business Suite'.
• Received Product Management Development Cayman Island Event Award.