Summary

Expert in server, storage, network infrastructure, architecture and operations, data center environment support, regulatory compliance, disaster recovery, diverse global team development, information technology vision and management.

Professional Experience

Infrastructure Manager. Confidential

Responsible for all aspects of Confidential Securities infrastructure engineering, maintenance and operational support. Architect for disaster recovery second site development, global remote site management, development and support, service desk maturity, and ensuring all aspects of regulatory compliance.

Enterprise Architect. Confidential

Contracted to General Dynamics Land Systems GDLS in Sterling Heights, MI Designed a high density data center solution utilizing HP Blade infrastructure for the migration of several hundred Wintel based workloads, and leveraged same physical solution to introduce VDI as a desktop replacement and application delivery platform.

Director Enterprise Computing Systems.

Confidential Responsible for directing all aspects of global data center operation services. Developed strategic and operational data center support plans in alignment with corporate and divisional objectives to provide continuous business operations services. Ensured environmental reliability, availability, and serviceability of data center services and forecasts financial, physical, and human resource needs to meet established objectives. Created the procedures and program development of technical staff/vendors. Responsible for physical infrastructure planning, design, and deployment activities in a multi-data center environment. Responsible for development, implementation, and currency of global data center policies, standards, and procedures. Ensure that effective data center controls are implemented to maintain the integrity, security, and backup of corporate data. Responsible for the data center and operational components of the corporate disaster recovery and business continuance plans. Management of technical service desk to support worldwide issues.

Director of Enterprise Information Systems. Confidential

• Responsible for engineering and 3rd level support for all compute platforms from desktop to mainframe, storage, middleware and data base tiers.
• Management responsibilities include over 80 technical staff, 60 million operating budget, multi million dollar capital project budget, creating strategic vendor relationships, and developing infrastructure, data base, storage and middleware strategic direction. Reduced operational costs by over 5 million through server re-platform and consolidation initiatives, support contract restructuring, and organizational modifications. Introduced ITIL practices into change, problem and service level management. Migrated mission critical systems from Mainframe to mid-tier UNIX and LINUX platforms. Implementing SAP ERP system for claims transformation initiative. Eliminated branch server hardware utilizing Cisco WAAS technology.

Director of Enterprise Computing Services.

Confidential

Refresh of multi-state Bank Infrastructure including workstations, servers and network. DR site creation leveraging bank owned real estate. Service desk managed services provider turn-over improving SLA's while reducing cost. Reduced operational costs by restructuring support contracts, server consolidation, staffing modifications and maintenance contract negotiation. Developed new change management program, and supporting policies and procedures. Created documentation and processes in support of regulatory and audit requirements, specifically for GLBA and Sarbanes Oxley compliance.

Director, Data Center Operations. Confidential

Management, 7x24 operations, and continuous development of a 21 person Data Center Operations support group responsible for providing continuous systems and facilities support. Developed service level agreements and tracking metrics. Project manager for several raised floor space expansion projects. Conducted all capacity planning, monitoring, and reporting of data center resources. Developed and implemented policies and procedures governing all activities on the raised floor, as well as change control policies and procedures. Created a new operations support group to continuously monitor and support online applications. Administered an operational budget of over 2.5 million, reduced costs over 19 by restructuring maintenance programs and staffing levels. Pioneered change management process, operational procedures, and preventive maintenance programs that combined to deliver 100 , multi-year continuous data center availability. Team lead for network migration and consolidation from several disparate technologies to a single, homogeneous network.

Manager Information Systems and Services. Confidential

Architected, implemented and managed a multi-building Local Area Network. Supervised a 9 person technical support group, including a remote mainframe operations center. Developed and administered the departmental operating budget, capital planning requirements, and spending. Negotiated hardware/software maintenance contracts, acted as a liaison for fiber and copper wiring contractors, and personal and minicomputer vendors. Created and implemented a disaster recovery/business continuance program. Authored all operational documentation necessary to achieve FDA compliance. Provided supervisory control and data acquisition SCADA system design and implementation for pharmaceutical applications. Managed all desktop installation, server installation, and support.

Telecommunications Analyst. Confidential

• Responsible for all aspects of local and wide area network design, implementation and ongoing operational support.
• Installed all end user devices including CAD workstations, personal computers, multi-function devices, servers, and network infrastructure.