Service Assurance Specialist Resume Profile, NY - Hire IT People

WORK EXPERIENCE

Confidential/ Service Assurance Specialist,

Perform IT Audit Assurance function within the New York IT Department, including: Business Requirements Document Audit, Backup / Restoration, Physical Access, Contingent Worker and IT Asset Inventory Audit.
Perform Revenue Assurance function within the New York IT Department, including: ensuring Video on Demand Activity is in synch with Billing System Revenue data. In addition, ensuring that contingent workers payment conforms to contract requirements.
Routinely discuss high exposure and confidential matters with an eclectic array of managers, directors, and vice presidents encompassing Time Warner Cable's New York IT department. The ability to relate to each audit contact's business unit allows for effective request and receipt of deliverables in a consistent and timely manner.
Adept at record retention and often the go to source for historical documentation.
Created and updated Audit and Control procedures for Business Requirements, Vendor Management, Backup and Restoration processes.
Expanded scope of responsibility to special projects such as Asset Management researched relevant asset management processes, conducted interviews and worked with business operations to document asset procurement and handling procedure.
Motivate IT and business units to achieve compliance through explanation of the why behind each effort, and how each requirement affects the particular individual or group in question. A deep understanding of the material allows an activity to be translated from a burden to a value added success factor.

IT Auditor, Confidential

Performed external and internal audits for clients in an eclectic array of industries, including: Aerospace Defense, Healthcare, and Manufacturing.
Responsibilities included General Computer Controls internally designated Information Technology General Controls , specifically user provisioning, change management, operational physical security.
Worked in a dynamic team environment. Maintained flexibility to constantly changing situations including management styles and external client demands.

Accounting Tutor, Confidential

Reviewed and assisted students with material from both Financial and Managerial Accounting, in preparing homework's and studying for examinations.
Instructed as many as five students simultaneously working on different sections of their coursework.

Accounting Tutor, Confidential

Privately tutored clients in Managerial Accounting, including CVP analysis, variable costing, absorption costing, budgeting, with activities based costing and make or buy analysis.
Worked with diverse private clients regarding schedules, salary negotiations, material and time requirements.

Computer Science Tutor, Confidential

Reviewed and assisted students with Microsoft Excel, HTML and JavaScript. Assisted Students with Online Resume and Exam Preparation.
Instructed as many as six students simultaneously.

Web Manager, Confidential

Gained administration experience by managing Jewishweb.com with regular updates and changes following specific instructions from the CEO.
Assisted in client driven tasks in modifying/repairing their websites, this included going over the material and redoing the project to satisfy clients.

Comsys Consultant, Confidential

Gained Insight on company infrastructure.
Provided administrative support.

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Service Assurance Specialist Resume Profile

NY

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