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Volunteer Communication Receptionist Resume

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Washington, DC

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SUMMARY OF QUALIFICATIONS Ambitious and dependable professional with proven ability to provide reliable and efficient office support. Offers  outstanding communication, teamwork, troubleshooting and customer service skills. Self-motivated individual and able to effectively take on leadership roles, train personnel and achieve corporate goals.

TECHNICAL SKILLS

LAN/WAN

  • T1
  • Telnet
  • Ping
  • VPN
  • Cisco- 2600
  • HP Openview
  • Ethernet
  • TCP/IP
  • Cisco 2950 Switches
  • Frame Relay
  • TFTP
  • FTP

APPLICATION

  • People Soft
  • RPGII
  • Dbase
  • Access
  • Assembly
  • Remedy
  • Lotus Notes
  • Visual Basic
  • Word Perfect COBOL
  • Advance COBOL
  • Microsoft Office Suite

Mainframe - Systems

  • VTAM
  • MVS/XA
  • Nikon Super Coolscan 9000 ed Scanner
  • OS/3090
  • VSE/ICCF
  • SSX/VSE
  • TSO, IOF, ISPF
  • IBM 3480 STK Drives
  • IBM 3490 STK Drives
  • IBM 3490E A20 Tape Drives
  • CISC/CNTL-M Scheduler
  • Amdahl 5995 Millennium 2013A
  • GS20 13A Pep Console Manager
  • Amdahl Millennium Mainframe
  • Xerox 4050, 4590 Enterprise Printer
  • Netview

PROFESSIONAL EXPERIENCE

Confidential– Washington DC
VolunteerCommunicationReceptionist2011 to Present

  • Answering the telephone in a professional manner, screens calls, takes messages and relays to coworkers.
  • Answeringpublic inquiries and information requests via telephone, postal mail, or e-mail about the National
  • Parks, special events, and public programs.
  • Assisting with clerical duties, including typing, filing, faxing, photocopying, scanning and other duties as
  • assigned.

Confidential. – Rockville. Maryland 
Computer Operator2008 to 2010

  • Provided support for IBM System Z9 mainframe front end processor and IBM master consoles and printers. Monitored the telecommunications network to ensure all lines stay active.
  • Analyzed and diagnosed batch automated CA1 tape management system, tape drive, high speed and online systems related problems, taking appropriate corrective action.
  • Took the initiative to assume team lead role during manager absence and quickly proved ability to motivate and supervised personnel.
  • Assisted the Agency’s users community by interacting with end users, vendors, systems programmers and other data center specialist to meet technical requirements. This involved troubleshooting problems, effectively displaying good communication and interpersonal skills.
  • Maintained the tape library production environment. Operated and maintained all security surveillance and environmental equipment LIEBERT site master UPS, HALON, HVAC and diesel generator.

Confidential. – Rockville, Maryland
Electronic Equipment Specialists 2006 to 2008

  • Assisted in maintaining OCC’s agency-wide office automation equipment inventory systems such as PeopleSoft Asset Management.
  • Fulfilled all requests for office automation equipment via Remedy; opened updated and closed tickets. Assigned and distributed equipment handled equipment disposal and conducted customer follow-up to assess satisfaction.
  • Provided training to new employeesto ensure expertise of OCC system so that they can work independently in a short time frame.
  • Basic troubleshooting, maintained and repaired electronic, optic and mechanical components such as microcomputers, laser printers, video monitors. Generated production reports.

Confidential– Silver Spring, Maryland
DISTRICT COURT CLREK IV 1990 to 2006

  • Prepared the courtroom for the day’s scheduled trials, which included testing all recording and computer equipment for proper operation.
  • Verified that all parties, i.e. complainants, defendants, officers, witnesses and States’ Attorneys are present and in the courtroom prior to calling the judge into the courtroom, sworn in witnesses.
  • Generated the correct paperwork for each case and reviewed all paperwork for accuracy before submission to the judge for signature.
  • Prepared all necessary paperwork such as probation, restitution, fingerprint, community service, deferred payment forms, judgment sheets, commitments and releases.
  • Assisted the public in person, writing and via telephone about court dates and locations. Generated printout for payment of fines and court costs.

EDUCATIONConfidential University 
Bachelor Degree in Computer Information Systems

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