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Technical Field Service Representative Resume

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Ecaucus, NJ

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SUMMARY 
I have a very extensive background in consumer electronics. I have repaired and taught electronics. I managed service areas for 2 major electronics manufacturers. I have worked with consumers, retailers, repair shops and service engineers to resolve service issues. I have received bonuses for my ability to satisfy customers.

EXPERIENCE

Confidential- Secaucus, NJ & Jacksonville, FL - 2004-2010
Position - Technical Field Service Representative

  • Repaired LCD and Plasma sets in customer’s home
  • Authorized and unauthorized service centers based on performance
  • Audited service centers repair & part claims to prevent fraud
  • Managed territory and monitored repair shops to provide the best customer experience
  • Worked with technicians, customers and Panasonic engineers to resolve service issues
  • Provided technical support on Help Desk to service centers to ensure proper repair

Confidential- Whippany & Somerset, NJ - 1998-2003
Position - Customer Engineer

  • Whippany - Lucent contract – Provided On-site computer & peripheral installation and repair support – A+ certified
  • Somerset - repaired Toshiba, IBM & Dell laptops for AT&T employees
  • Resolved customer issues on phone, email and in person
  • Provided data recovery and re-imaging

Confidential- Lyndhurst, NJ - 1994-1997
Position - Service Manager for the Eastern Region

  • Managed service needs of eastern region
  • Conducted training classes - electronic theory and repair
  • Resolved technical issues with Zenith’s products
  • Provided support to dealers, technicians and consumers

Confidential– Mahwah, NJ – 1991-1993
Position – Product Support for Television

  • Evaluatedengineering and pre-production TV samples
  • Inspected first production run at factory to ensure quality
  • Communicated with overseas engineers to resolve technical problems
  • Created Service bulletins and edited service material

Confidential- Lyndhurst, NJ – 1989-1991
Position – Technical Support Specialist

  • Repaired Hitachi products other technicians were unable to repair.
  • Provided technical phone support to technicians on Hitachi repairs.
  • Conducted technical repair training seminars.

Confidential– East Rutherford, NJ – 1984-1989
Position – Field Service Representative – Technical Support

  • Provided technical phone support to consumers, technicians and dealers on Philips home electronics.
  • Conducted In-House training and supported training in the field
  • Processed warranty claims and returns authorizations.
  • Talked techs through repair of TVs and other consumer electronics.

Other Experience

  • 15 years at a road technician and a bench technician.

Education and Certification

  • Graduated Confidential University with High Honors in Computer Electronics & Networking
  • A+ Certified Service Technician
  • MS Certificates in Supporting Windows NT 4.0 & Internet TCP/IP on Windows NT 4.0
  • Took computer training courses from IBM, Dell & Toshiba

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