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Customer Account Executive Resume

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Largo, MD

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SUMMARY OF QUALIFICATIONS

  • Well-organized, self-motivated individual with the ability to work and learn new tasks quickly and efficiently
  • Over 5 years of proven ability to build strong customer/client relationships
  • Fast learner with the anticipation of learning new material efficiently and effectively
  • Excellent verbal and written communication skills
  • Ability to work in a team environment, as well as independently
  • Ability to manage multiple concurrent tasks
  • Ability to plan, establish and coordinate operating methods and procedures

PROFESSIONAL EXPERIENCE

Confidential, Largo, MD May 2010 - Present
Customer Account Executive

  • Trouble shoot telephone, internet, and phone service
  • Serves as the initial point of contact for the general public
  • Greets consumers (via phone and email) in a friendly yet professional manner
  • Answers and directs incoming calls using multiple phone line system
  • Implements user-friendly system and maintains accurate call log filing
  • Researched, analyzed and calculated account data
  • Electronically data enters all incoming call logs
  • Open new accounts

Confidential, Institute, WV August 2004 - December 2009
Student Advisor

  • Performed office duties as assigned
  • Managed sign in/out log of the building
  • Sorted and delivered mail
  • Monitored building entry and exit activity
  • Processed work order requests

Confidential, Washington DC June 2004 - May 2005
IT Specialist/Help Desk Assistant

  • Provided assistance and incident resolution for team member technical issues over the phone and thru personal interaction which may require follow up and/or on-site assistance
  • Technical support of desktops and laptops, routers, connectivity, POS hardware and software, Windows based operating systems (including all software and hardware installed on all PC's), network issues, email, phones, printers, etc.
  • Monitored procedures for all server backups
  • Provided emergency on-call support and other duties as assigned

Confidential, Washington, DC July 2002 - August 2003 
Mail Clerk

  • Opened, sorted, and distributed
  • Stamped and dated incoming mail
  • Maintained a record of registered mail
  • Weighed mail to determine postage was accurate
  • Examined outgoing mail for appearance and seals envelopes by hand or machine.
  • Sorted mail according to destination and type, such as returned letters, adjustments, bills, orders and payments.

EDUCATIONConfidentialUniversity, December 2009 
B.S. Communications

ACCOMPLISHMENTS

  • West Virginia State University, Pre- Alumni club member school year 2004-2005 & 2008-2009
  • Geri Olympics staff member
  • International Studies club member
  • WVSU Film Festival
  • WVSU Educational Network

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