Telecommunications Tech Resume Upper Marlboro, MD - Hire IT People

Professional Profile
Experienced telecommunications professional with strong leadership and relationship-building skills.

Core Qualifications

CERTIFICATIONS

General Communications
Siemens Hicom 150 E CS Switch System Administrator
Siemens System 300 (9006 and 9001 version)
A + Certification
Blackberry Enterprise Server
Fluke Network Analyzing
Maintenance & Operation of: SDC-Intellidesk (Operator Console), LC Wynn, Automatic Call Distribution, USA Mobility (Pagers), IntegraTrak (Call Accounting System), Siemens Hi Com 300 (9006 System), Siemens Hi Com 300 (9001 System), Siemens Hi Com 150 (with voice over ip), Rolm Phone (Voicemail System),xpressions voice mail system, Spectra link 3000 (Telephone Wireless System), Comdial Telephone system, BES Sever for blackberry phones , tango solution for in building wireless
Customer Service/Oral & Written Communication
Microsoft Office
Windows XP
APC Matrix UPS system
Black berry and Android wireless phones

WORK EXPERIENCE

Confidential 1999 – 2012
Upper Marlboro, MD
Telecommunications Tech

Lead telecom technician for all of Dimensions Healthcare System (DHS) facilities
Responsible for maintenance of voice and data infrastructure
Supervise telecom technicians, including scheduling, deployment, and reporting
Maintain the Telecom service level agreement
Installation, testing and termination for all voice and data wiring
Troubleshooting; analysis and coordination to ensure fulfillment of requests for the telephone and dataservices from DHS users
ACD group programming and set up remotely using a laptop
Perform site surveys and advised DHS users of equipment and systems required to improve services and reduce cost
Perform moves, adds and changes within PBX environment
Investigate service related complaints and initiate corrective and preventive actions
Assist in DHS user training on new and existing telecommunications equipment and services to ensure effective utilization
Serve as Telecommunications Analyst to assure validity of costs for monthly voice and data services and usage
Trouble shoot all wireless phones (blackberry and android)
Ensure all accounts for teleco are paid and or approved to be paid

Confidential 1998 – 1999
Upper Marlboro, MD
Installation Technician

Installed and connected CAT 5, CAT 3 UTP, and fiber optic cables
Installed and terminated on 110 hardware 600 pr. Backbone cables
Installed twelve pair cables and terminated in DB 25 communication connectors
Dressed and terminated CAT 5 and CAT 3 cables in the communication closet
Troubleshoot and tested CAT 5, CAT 3 UTP, copper cable and fiber optic cables within the basic linkusing a wire scope 155, power meter, and four pair testing devices
Cross-connected backbone cables to the basic link cable and cross-connected station cables to the powerDistribution panel

Confidential 1997 – 1998
Washington, DC
Processor & Mover

Processed in and outgoing packages through Microsoft and People soft tools
Delivered packages, performed basic clerical duties and was responsible for disposing of used computers

Confidential 1994 – 1997
College Park, MD
Lead Security Officer

Responsible for the supervision of 3 to 6 security officers
Responsible for the data entry of Security Logs, development of SOP’s, security correspondence, incident & accident reporting, key control, escorts, lost and found items and secured the Conference Center & the Student and Faculty building
Responsible for the video surveillance equipment, proactive crime prevention and implementation of the security measures for the means of target hardening

Confidential 1987 – 1990
Fayetteville, NC
Material Control & Accounting Specialist

Responsible for ensuring the validity of all material controls and accounting services
Data Entry

EDUCATION
General Communications
Confidential High School