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Computer Analyst Resume

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Professional/Technical Training Courses/Certifications:

  • Microsoft Certified Desktop Support Specialist
  • Managing and Maintaining a Microsoft Windows Server 2003 Environment
  • Managing a Windows 7 Environment

PRESENT POSITION

Company: Confidential
Position Title: Computer Analyst
Date of Employment: 08/2006 to pres 
Duties and Responsibilities: Assistusers with the installation and troubleshooting of client issued Proprietary Software and software configuration as well as hardware repair and installation. 
Skills Utilized:

  • Microsoft Windows7, XP, Microsoft Word/Excel//Outlook, DOS commands, Microsoft Windows XP Remote Desktop, Microsoft Windows XP TCP/IP Topologies, Microsoft Server 2003, Remedy 7.0
  • Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
  • Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.
  • Troubleshoots problems with operating systems, applications, remote access, email, and telephone and wireless issues.
  • Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to appropriate team.
  • Use remote tools such as remote desktop to analyze and resolve trouble issues
  • In depth knowledge of the following operating systems, software, and systems: Microsoft Office Suite 2003 and later, Adobe Professional, Public Key Infrastructure (PKI), printers, scanners, laptops, desktop computers, and desktop encryption software
  • Perform configuration of hardware and software, installs Microsoft Windows Patches and updates, and assist with the installation of software and security updates to client systems.
  • Install and troubleshooting of printers, scanners, desktop, and laptop computers. And assist customers with encryption and data recovery procedures.
  • Provide Technical Support and training to computer user by phone, email, and in person.
  • Managed Active Directory Databases for account creation, password rest, account unlocks, security group implementation, and performed other functions as needed.
  • Perform the following on Dell PowerEdge Microsoft Windows Servers and Dell Microsoft Windows XP Workstations: software installation, configuration, imaging, upgrades, patching, tuning, and troubleshooting.
  • Setup and troubleshoot printers and other computer related peripheral
  • Blackberry support and installation
  • VTC support. Setup conference room for teleconference and video conference.

Confidential, Washington, DC 11/02 – 08/06
Lead Technician

  • Install needed software on company PC’s
  • Install or replace hardware into PC’s as needed
  • Perform troubleshooting activities to correct hardware or software malfunction
  • Assist in the setting up of various types of connectivity to network resources
  • Answer help desk phone calls. Respond to incoming inquiries at the help desk and direct problems and inquiries to appropriate departments if necessary. Provide response to help desk service request
  • Network Security
  • Configure and troubleshoot user account
  • Assemble and install PC electronic components, which may include circuit boards, disk drives, mass storage devices, peripheral equipment, and/or other related components

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