Career Summary

Over twenty years of successful IT leadership with a consistent track record of implementing innovative technologies while driving productivity and delivering a strong ROI. Acknowledged as a positive change agent with a specialization in aligning business goals and cultures with technology innovations. Employs empowering and mentoring management style to create successful, high performance organizations and teams.

Core Competencies

• Strategic Planning Forecasting Budget Planning Forecasting Profit Loss
• Global Vendor Management Change Risk Management Best Practices
• Process Improvements PMO Project Management Structured Methodologies
• Large Scale Global Deployments Social Networking Mobility/MDM
• Application Package Implementations Cloud Computing Virtualization
• Enterprise Architectures Data Security Compliance

Professional Experience

Confidential

Senior Vice President

• Reporting to the CIO, manage the global IT Operations for the company. Oversee all of the IT infrastructure areas which include planning, architecture, Data Center management, help desk, security, technical support, data administration, SAP Basis, vendor relationships, compliance SOX, PCI , financial management and monitoring, and disaster recovery planning. Manage 40M operating and capital budget and direct activities of 100 global staff, including 6 directors and 5 managers.
• Reporting to the CEO, improved the corporate culture as a member of the Strategic Committee for Corporate Excellence. Participated on a cross-functional business governance body to develop employer of choice, green, communication, and work/life balance programs.
• Reporting to the CEO and COO, improved collaboration and productivity and reduced costs through improved use of technology. Chaired a cross-functional business governance body and partnered with members to develop a 3 year plan. Deployed Cisco unified communications, video conferencing, wireless, social networking, cloud, and BYOD solutions.
• Improved the service level of the infrastructure department through forging partnerships with the business and other IT areas. Led the effort by developing a re-design of the corporate Help Desk area which implemented service level agreements and improved metrics and measurements for all IT support areas.
• Authored plan to reduce costs by consolidating servers on a server virtualization platform implementing a global MPLS network and establishing standards to eliminate unstable and a costly mixed environment.

Notable Accomplishments :

• Promoted to Senior VP within 4 years based on outstanding performance and accomplishments.
• Led new contract negotiations with AT T and SunGard which reduced expense budget by 15 .
• Led server virtualization efforts which reduced costs by 45 and improved uptime from 90 to 99.99 .
• Led new technology refresh projects for storage, voice, network, and enterprise server platforms which reduced expense budget by 25 .
• Authored plan to re-design and improve the global corporate Help Desk to a 95 customer satisfaction by implementing ITIL best practices and service level agreements with all IT support areas.
• Authored plan to improve high availability of the Data Centers from 99.99 to 99.999 by deploying environmental and platform redundancy.
• Authored plan to build a private cloud environment, leveraging existing investments in infrastructure while providing cost effective alternatives to the business globally.
• Led a standard desktop rollout based on Windows 7/Office 2010 and replaced 4,000 desktops within 3 years.
• Led all infrastructure efforts regarding the global roll-outs of SAP, Manhattan Associates, Siemens, Epicore, eCommerce, and other custom developed applications for the enterprise.
• Authored plan to assess public cloud providers such as Amazon AWS, Microsoft Azure, IBM Softlayer, Box, DropBox, and EMC to increase the speed to market while reducing costs.

Confidential

Vice President, Technology

• Reporting to the CIO, managed the global IT Technology department for the company. Oversee all of the IT technology areas which included strategic planning, architecture, web service development and design review, Data Center administration, security, technical support, data administration, SAP Basis, vendor relationships, compliance SOX, PCI , financial management and monitoring. Managed 80M operating and capital budget and directed activities of 200 global staff, including 5 directors and 8 managers.
• Designed the newly formed Technology department by partnering with the business and other IT areas to understand the needs and formulated a mission statement and goals. Partnered with the human resource department to develop career development and performance management plans.
• Reporting to the COO and EVP of Operations, authored an IT Five Year plan to improve productivity and reduce costs. Evolutionary plan was based on a centralized application service-oriented architecture and web services model using IBM Websphere and J2EE technology solutions. Presented to the Board and executives across all markets on the plan and received approval. ROI was 5 years and reduced expenses by 20 million dollars per year.
• Reporting to the COO and EVP of Operations, improved collaboration and productivity through improved use of technology. Chaired a cross-functional business governance body and partnered with members to develop a new web portal/intranet solution and deployed globally.

Notable Accomplishments :

• Awarded the 2003 QVC Excellence Award for the development of the web services for the customer service application.
• Led the web service development related to data and technology services for reuse by all application areas.
• Led and approved all application designs to improve productivity and reduce costs by ensuring standards were leveraged and followed. Development costs were reduced by 30 .
• Led server virtualization efforts which reduced costs by 25 and improved uptime from 95 to 99.99 .
• Led new technology refresh projects for storage, voice, network, and enterprise server platforms which reduced expense budget by 10 .
• Led a standard desktop rollout and replaced 5,000 desktops within 2 years.
• Authored plan to reduce storage costs by 10 by implementing the Dolphin archiving solution.
• Led all technology efforts regarding the global roll-outs of SAP, Manhattan Associates, eCommerce, and other custom developed applications for the enterprise.

Confidential

Director, Customer Care Market Services

• Reporting to the President and CTO, managed the global Customer Care department for this startup company. Managed 500K operating and capital budget and directed the activities of 3 staff.
• Designed the newly formed Customer Care department and formulated the mission statement, goals, career development and performance management plans.

Notable Accomplishments :

• Led the efforts for the Customer Care department which included staffing, process development, CRM package deployment Silknet , call center technologies, SLAs, and metrics and measurements.
• Led the efforts for the design and implementation of the asset disposition business model and processes and value added services regarding financing, logistics, warranties, refurbishment, and inspections.

Confidential

Director, Customer Support Services

• Reporting to the CIO, managed the global IT customer support center for the enterprise. Oversee all of the customer facing areas including the global support service center, desktop planning, and desktop consulting. Managed a 30M capital and operating budget and directed the activities of 100 global staff, including 3 managers.
• Reporting to the President and CIO, improved collaboration and productivity and reduced costs through improved use of technology for the Global Supply Chain systems. Participated in a cross-functional business governance body and partnered with members to develop a plan to accomplish this goal. Executed plan by re-designing business processes and recommending rapid application development and reporting tools to improve productivity and reduce costs by 25 .
• Improved the service level and reduced costs by transitioning the outsourced help desk to an insourced world-class global customer support center. Led the effort by developing a re-design of the customer support area and implemented SLAs and improved metrics and measurements for all IT support areas. Reduced operating costs by 15 and obtained a 95 customer satisfaction rating in the first year of operation.

Notable Accomplishments :

• Awarded the 1998 and 1999 Rohm Haas Corporate Achievement Award for Total Quality Leadership and Service Excellence for the world class global Customer Support Center.
• Led a standard desktop rollout and replaced 25,000 desktops within 3 years.
• Led the customer facing application development efforts to improve productivity or reduce costs utilizing groupware, intranet, and/or database solutions.

Confidential

Chief Technology Officer

• Reporting to the CIO, managed the global technology services department for the enterprise. Oversee all of the planning, architecture, technical support, and the help desk/desktop services for the international division. Managed a 30M capital and operating budget and directed the activities of 30 global staff.
• Improved collaboration and productivity and reduced costs through improved use of technology. Chaired a cross-functional business governance body and partnered with members to develop a 3 year plan to accomplish this goal. Executed plan by deploying e-commerce, videoconferencing, groupware, and client/server infrastructure and solutions. Reduced global operating expense by 10 .

Notable Accomplishments :

• Reporting to the corporate CTO, participated in a cross-divisional committee of CTOs across all of Cigna. Chaired the groupware and e-commerce committees to improve productivity and leverage investments.
• Led development efforts for Lotus Notes groupware solutions across all major lines of business globally.