Professional Experience

Office of Chief Counsel Admin.- Confidential
1/11 – 12/11

• Organizing office supplies
• Answered the phone for the Office of Chief Counsel
• Xeroxed, scanned, and archivedclassified case documents.
• Using the SF-135 document in keeping a box list of archived files
• Made copies of documents and storing them on CD-ROM
• Used an Excel 2007 application to create a field document
• Using the Excel 2007 application to fix office personnel chart information.
• Responsible for a RSVP list for a government meeting using Access 2007 application.
• Delivering mail to the mailroom and sorting mail out for the attorneys.
• Numbering tort claims and using Word 2007 to create a list of the tort cases.
• Assembling a flat screen monitor for an attorney.
• Unplugged USB cables,VGA cables, and moved the lawyer’s computer to a different office location and reinstalled the computer.
• Writing barcodes for local printers and LCD monitors for new employees coming into FEMA on property sheet
• Installed a HP Digital Sender for the use of lawyers.
• Troubleshoota SharePoint administrator’s desktopcomputer when she was losing internet access.
• Using a CD burner to make copies of the lawyer’s cases on a CD-ROM.
• Troubleshoot an attorney advisor’s local printer when his print jobs weren’t coming out.

Assistant Team Lead-Confidential 10/08-11/10

• Overseeing the duties of keeping up with the daily statistics of the days count.
• Counseling individuals who are outside their designated areas.
• Be responsible and aware that their team is not taking excessive long breaks and lunches.
• Keeping food and drinks off the worktables at all times.
• Keeping their team members from making loud noises and abnormal behavior.
• Making sure team members are not loitering near building and smoking in designated areas.
• Responsible for statistics of all team members.
• Notify Program Managers of project status and percentage complete
• Ensure team members understand all aspect of their work.

Research Analyst/Federal Contractor – Confidential, 10/08 – 11/10
Government Warehouse

• Taking government folders and boxes off the shelves and shifting them into chronological order.
• Pulling index cards and filing them in the cabinets.
• Assist with updating and maintaining currency of F.B.I. Agency records program control records
• Ensure that documentation for records transfer to the National Archives are prepared by RM Dept.
• Inputting the files on the computer using Excel 2000 application.
• Assisted with inventory for files to be transferred to the National Archives.

I.T. Surge– Confidential 9/08 -9/08

• Assisted with a computer laptop installation to make sure all programs were installed correctly.
• Used a checklist to make sure certain programs were removed and installed on laptop computers.
• Assisted with a laptop move for a certain number of computer users.

Call Center Technician – Confidential 3/07-7/08

• Provided customer service to approximately 30,000 users with computer related issues.
• Unlocking classified and unclassified user accounts as well as providing password resets at The Pentagon, Andrews Airforce Base, and BollingAirforce Base.
• Changing existing password accounts and other customer service related issues.
• Changing expiration dates on user’s accounts.
• Using two types of Remedy databases for Pentagon DRA, and Andrews DRA, and Active Directory
• Using Microsoft XP and Microsoft Office 2003 and 2007 when setting up CAC card installation for new users.
• Using Microsoft Office 2003 and 2007 to remove and add CAC credentials for users.
• Using ActivClient Gold 6.1 software to get customer’s EDI# to use in the Pentagon Remedy database.
• Using Remedy databases to provide support

I.T. Technician – Confidential
Arlington, VA 11/06-2/07

• Possession of an interim security clearance
• Assisted in the migration of computers, took inventory of computers, imaged computers using GHOST 8.2
• Handled computer problem issues

I.T. Volunteer Confidential 8/05 - 9/06
Silver Spring, MD 20901 10/06 -11/06

• Installed and tested NIC cards
• Created and restored system image using GHOST 7.O
• Performed memory installation and ensured computer operation was acceptable to end users.
• Conducted diagnostics on hardware and software.
• Installed and tested CD-ROMS; installed Nero 5 software.

Govt. Contractor- Confidential
Alexandria, Virginia4/06 – 7/06

• Installed a printer and placed ticket information for user.
• Installed computers and web cameras into company classrooms
• Installed a network printer

I.T. Intern- Confidential 10/05– 3/06
Washington, DC 20036

• Replaced keyboards for computers
• Set up audio-visual equipment for presentations.
• Installed hard drives for laptops.
• Removed user access authority from the server; set up a computer for new users and prepared hard drive for new users.
• Took inventory of tower drives and diagnostics and laptop stock.

I.T. InternConfidential 5/04 -6/05
Washington, DC 20001

• Assisted in Upgrading Microsoft Windows Office to Professional 2000-2003.
• Assisted in applying computer patches and performed software maintenance; set-up and tested multi-feed color scanner
• Assisted in PC repair and troubleshooting using various diagnostic tools.
• Created and restored system image using Symantec Norton GHOST.
• Installed memory and upgrades.
• Created an Access database for employees taking computer courses.

MIS Volunteer- Confidential 11/03 – 4/04
Bethesda, MD 20814

• Performed installations of PCs.
• Configured and upgraded PCs.
• Maintained patient data files on the hospital computer database.

Computer Tech Volunteer Confidential 8/03 – 10/03
Silver Spring, MD 20901

• Performed data entry duties.
• Created charts for overtime tracking using Microsoft Excel.
• Recorded overtime hours for employees and copied documents.
• Calculated and recorded overtime hours for the Network Support Center Technicians.

College Degrees
B.A.Business Administration, Confidential University
B.A .Information Systems, Confidential University

Certification 
A+
Desktop Support Technician
A.A. General Studies
A.A. Computer Applications
Certificate in Information Systems
A.A. Information Systems
Employee of the month for Homeland Security in April 2011.

Skills 
Operating systems:

• Microsoft Windows XI Pro
• Microsoft Windows XP Home
• Windows 2000 Pro
• Microsoft Windows NT4
• Microsoft Windows 2000 Server

Application software:

• Microsoft Office (95-2003 Pro)
• Adobe Acrobat Reader v5 & v6

Utility Software: GHOST v7.5
Programming Language: C++