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Member Service Representative Resume

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Summary of Qualifications 

  • 7 years of experience in sales and customer service support with focus in retail and finance
  • Strong analytical and troubleshooting skill in software and hardware problems
  • Strong background working with clients, designers, and programmers to identify requirements, assist with creating user interfaces, and develop implementation timelines
  • Ability to learn and adapt in a fast pacedtechnology driven environment

Technical Skills

Applications: Microsoft Office Suite, Dreamweaver, Photoshop, Raptor Programmer, Alice Animation
Database: MS SQL Server 2008, MySQL
Platforms: Microsoft Windows, Linux

Professional Experience 

August 2011 – March 2012: Confidential 
Position: Member service representative
Roles and Responsibilities

  • Analyze business requirements, compliance and regulatory procedures
  • Complies with all Navy Federal Credit Union procedures and policy
  • Educates members on how to products and service would be beneficial to them
  • Create a lost lasting professional relationship to each member that enters the branch
  • Create business plans and meet business plans deadline accordingly

Achievements

  • Fully trained in all aspect of cash operation under Navy Federal Credit Union Standards
  • Earned branch awards for achieving excellent customer service
  • Trained to offer loans and approve loans for qualifying members
  • Manages weekly quizzes to educate fellow member service representatives

January 2011 – August 2011: Confidential 
Position: Member service representative
Roles and Responsibilities

  • Handles daily teller operation
  • Responsible for balancing branch totals from Money order numbers to Official check validation
  • Cross trained with member service to help member open accounts, claim fraud, and issue SDFCU debit cards to new members

Achievements

  • Top teller in sales
  • Introduced new procedures for the teller line for better efficiency
Education 
Confidential University
Information Technology Services

Projects

  • Capstone Experience
    • Summary: Implementation of a scheduling system within the workplace to manage employee training schedule more efficiently
  • Alice Animation
    • Summary: A created 5 minute animated 3d short about an alien befriending a space robot
  • Raptor Programmer
    • Summary: Development of flowcharts script to solve a math problem.
  • South Hampton Home Owners’ Association (SHOA) computer upgrade
    • Summary: Upgraded memory and operating system software of home owner’s laptops.
  • South Hampton Home Owners’ Association (SHOA) website
    • Summary: Development of SHOA website.

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