Summary
More than 20 years of experience applying people, process, problem solving, technically adept team-player with a positive attitude, strong work ethic, good communication and customer service skills. Well-versed knowledge in the following areas: Windows 2003/2008 servers, Windows XP/Vista/ 7 operating systems, Active Directory, Remote Assistance, Outlook, MS Office Suite, as well as experience supporting desktops and laptops in a networked environment, have strong skills with desktop hardware and software troubleshooting, problem determination and resolution, Local Area Networks operations and server and desktop interconnectivity.

Technical Skills/Qualifications:

• More than 16 years experience with PC support in a Windows Environment, desktop support and IT Helpdesk.
• Strong experience with desktop and laptop hardware repair, software installation, resolving operational problems, performing diagnostic tests faulty components and replacing defective equipment.
• Good understanding and working knowledge of Desktop Applications (MS Office 2010, Windows XP/Vista/ 7, Outlook, Internet Explorer).
• Strong understanding of Active Directory, Network Printing, DNS, IP routing, DHCP, Firewall concepts, VPN, Switches.
• Strong experience with setup network equipment such as LAN cabling (Cat5 & 6/Fiber), phone system and satellite, antenna and TV cabling (coax/video), terminated 568A&B, RJ&BNC connectors.
• Strong knowledge for identification, analysis, and resolving server and workstation problem, administers user accounts to encompass passwords, access rights, and system privileges.
• Strong experience to use Symantec Ghost software for cloning and installing for end user workstations.
• Experience of Windows 2003/2008 servers.
• Knowledge of configuring and troubleshooting wireless networks.
• Experience and knowledge in providing superior customer service.
• Strong experience with manage and setup LCD Projector(s) and other A/V equipment.
• Strong experience with installation, maintenance and user support of Direct Video Conference (DVC) equipment (Polycom 7000 series).
• Experience with installing, maintaining and troubleshooting of telephone switch board systems (Nortel).
• Strong experience with installation, upgrade, and service of Dish Network satellite systems.
• Dependable, punctual, and flexible with schedule as needed.
  

Education

• Confidential University,diploma: Systems Engineer (equivalent to Master’s Degree in the USA), Dushanbe, Tajikistan

Specialized Training and Certificates

• Windows NT 3.51 LAN Course YW-225 (Born, 1996)
• Microsoft Mail Administration Course YW-335 (Born, 1996)
• Windows NT 4.0 YW-810 (Born, 1998)
• Microsoft Exchange YW-811 (Born, 1998)
• Networking Essentials YW- 812 (Born, 1998)
• CompTIA A+ (FSI, Washington D.C., 2002)
• Systems Workshop (RM/GFS Bangkok, 2005)
• Workshop and Advanced on Conducting Digital Video Conferences (Rome, 2008)
• RFMS Direct Connect and Momentum Financials Systems (Dushanbe, 2009)
• FSN Supervisory Skills Workshop (Dushanbe, 2009)
• Supporting CA Systems and Applications PS-310 (Frankfurt, 2010)
• Information Assurance/System Administration (Budapest, 2010)

Professional Experience

Confidential
Computer Management Assistant, May, 1995 - September, 2011

• LAN Operation and Management - supported and administered the Department of State operating systems for servers and workstations; configured and managed AD, Exchange, DHCP, Antivirus and performed daily backup systems in the embassy network, diagnostic procedures and implemented solutions for servers and workstations; Installed, configured and maintained network printers for entire embassy; run and configured network cables (CAT 5/6/Fiber), troubleshoot connectivity issues; assisted the Information System Security Officer with system audits, usage, and security
• Systems Management – provided all duties associated with supporting and administering Department of State’s authorized operating systems for servers, workstations and associated software applications; performed for identification, analysis, and resolving server and workstation problem; administered user accounts to encompass passwords, access rights, and system privileges; ensured compliance with Department of State security standards and OpenNet+ program requirements, run system tests and validations; prepared project proposals and detailed inventory of supplies and equipment needed; provided for installing and patching software packages developed or provided by the Department of State, RIMC Frankfurt, Consular Affairs, and WebPASS Office.
• User Support and Customer Service – provided users’ technical support and training on-site or by phone for DoS approved software applications and hardware issues; responsible for maintaining networks in classrooms for 10-16 computers, setup workstations and network printers for new employees; responsible for troubleshooting of hardware and software problems, resolve operational problems, performed diagnostic tests faulty components and replaced defective equipment; consult for internal departments for purchase of new network-dependent applications; responsible for VPN connectivity and installation and realign of Dish Network satellite systems on all Embassy compound, CM and DCM residences; installation, maintenance and user support for embassy Direct Video Conference (DVC)

Confidential
Engineer-programmer, 1992-1995

• Responsible for programming, supporting and administering network systems of Diagnostic Center of Tajikistan.