Professional Profile

• 18 years of experience (10 in leadership role) in Information Systems leading Information Technology Infrastructure and Operations divisions.
• Master’s Degree in Computer Science, ITIL, and HDIcertified. Strong leadership and strategic planning skills. A visionary with intensive exposure to technology and personnel management.
• Extensive and proven experience in Technology Architecture, achieving Business Continuity, System High Availability (99.99%), Customer service (NPS) and Datacenter Operations management.
• A career marked by a record of achievements devising innovative, cost-effective approaches to manage complex infrastructures, departmental restructuring, and business process automation by defining SLAs and SOPs.
• Managed multiple teams up to 64 personnel (globally) with budgetary responsibility of over $ 6 Million.

Key Skills

• Project and portfolio management, migrating and consolidating Data Centers while directing all facets of major conversions and cost reduction through automation.
• Guiding functional groups and defining requirements that address near term needs, while anticipating long range requirements.
• Effective communicator, able to bridge gaps between teams in an effort to work towards a common goal.
• Planning and executing projects with realistic assessments of financial and human resource requirements, managing them to completion under budget and well in advance of targeted deadlines.
• Procurement, deployment, maintenance and upgrade of IT and Telecom infrastructures.
• Strategic and forward thinking building relationships, alignment of business and technology goals.

Professional Experience

Confidential 2011 - 2012 Director IS

• Architected infrastructure for defining internal cloud to reduce operating costs by 40%
• Transparent application delivery
• Availability and redundancy towards business continuity
• Automatic provisioning of services
• Successfully virtualized 65% of datacenter servers within 8 months
• Implemented VDI using VMware (~ 300 devices)
• Spearheaded business process automation initiative influencing superior clinical quality outcomes

• Consolidated Datacenter infrastructure resulting in 35% reduction in operating costs
• Implemented Citrix providing seamless application delivery and security
• Successfully implemented ITIL methodology –
• Incident management
• Change and Problem Management

• Achieved 99.99% datacenter availability of ~1500 Microsoft and Linux servers in two datacenters.
• Succeeded in improving customer satisfaction to the highest levels (NPS of 89 – world class service organizations have scores about 73).
• Built Network Operations Center (NOC) and matured it to CMM level 2.
• Defined SOPs and negotiated SLA’s with vendors and customers.
• Managed multiple teams both in USA and overseas (based in Japan, India, Canada).
• Restructured IT department ensuring high productivity.

Confidential 2006 Technology Consultant

• Defined technology plan for IT and Telecom infrastructures for the relocation of entire hospital.
• Developed strategic plan for the IT department.
• One of the main tasks in this context was to study 10 years of unplanned growth of the Telecom division and define a roadmap with milestones for Convergence and VoIP implementation.
• Designed and assisted in the overall technology review of new, 250 acre campus.

Confidential 2003 – 2006 Director, Network Systems

• Directed entire technology infrastructure of the organization including Data Center Operations, server and network engineering functions, help desk and audio visual networks.
• Data Center design and migration with minimal interruption.
• Migration from Novell and NDS infrastructure to Microsoft Windows2003 AD domain.
• Developed and successfully tested Virtualization and Disaster Recovery strategies for the organization. A white paper is written by the vendor in conjunction with this test.
• Desktop migration from Windows 95/98 to Windows XP Professional (600+ workstations).
• This migration also included the implementation of enterprise level antivirus desktop protection which drastically reduced the operating costs.
• Successful implementation of a wired/wireless IP telephony (VoIP) system and integration into legacy Avaya PBX phone system.
• Successful migration of core healthcare information system (Meditech) from aging and failing direct attached storage configuration to a high availability HP SAN solution resulting in savings of $170,000 in migration fee.

Confidential 2002 – 2003 Director, Networks and Operations Directed Datacenter Operations, help desk, including server and network engineering functions.

• Architected a Disaster Recovery strategy including a redundant datacenter.
• Directed Network Stabilization project implementing VPN’s & VLAN’s for improved performance.
• Desktop Migration from Windows 95/98 to Windows 2000 professional (1000+ Workstations).

Confidential 1999 – 2002 IT Manager (Applications & PC Support), 2001 – 2002 IT Manager (Applications), 2000 – 2001 NT Administrator, 1999 – 2000 Consultant, 1999 Performed as technical manager supporting Microsoft and UNIX servers, including Citrix, Microsoft Exchange, and MS-SQL.

• Windows 2000 Pro migration of 900 workstations with very minimal impact on productivity.
• Successfully developed and implemented new support policies and procedures along with service level agreements (SLA). Increased the rate of first call resolution.
• Managed a project aimed at reducing telephone costs. VPN tunneling over Internet was implemented resulting in better security and $100K+ savings per year.
• Consolidated 11 MS SQL servers to 6.

Held earlier positions with Flexi International Software (Systems & Helpdesk Administrator), SAI Systems, Inc. (Network Consultant), and Bajaj Auto Ltd. (Network Engineer).

Education/Certifications Master of Science, Computers Information Technology Infrastructure Library (ITIL) certified Help Desk Institute (HDI) certified

Technical SkillsHardware: Dell, HP servers, EMC, HP SAN’s, Backup libraries, Cisco switches, routers, IDS and PIX firewalls, Brocade switches
Operating Systems: Microsoft Servers, Clients, Linux, Netware 
Software: VMware, Citrix, Microsoft SQL, McAfee, Quest, LANDesk, Altiris, Front Range Heat, CA Unicenter suite, Cisco Works, Iron mail, WhatsUpGold. 
Telephony: VOIP - Cisco, Unity, Avaya Definity and Audix systems, NEC