IT Support Analyst Resume Profile Conway, AR - Hire IT People

SUMMARY

Responsible for providing operational support for Windstream's service provider data network which includes tier 1 enterprise customers Verizon, AT T, Sprint, T-Mobile . Responsible for troubleshooting the data network which consists of Juniper and Cisco routers, Cisco and Lucent ATM switches, etc.
Knowledge of data networking concepts, such as TCP/IP, routing, PPP, ATM, Ethernet.
Knowledge of central office transport equipment and test methods

Work Summary

Confidential

IT Support Analyst

Correlates all cost information within time frame of bid date and time needed by contractors and sales
Maintains and logs projects for quotations.
Prepares formal quotations and submittals.
Assists with project management and coordinates deliverables
Acts as focal point for questions concerning specifics of quotes and proposals. Prepares monthly reports tracking quotation activity and key metrics.
Increased productivity by approximately 25 by introducing a configuration template process that replaced a time consuming manual process and dramatically increased turn-around time TAT

Confidential

Duties include:

Provide technical support for Dillard's 300 plus retail stores,
distribution centers and corporate offices. Provide support and troubleshoot the following:
Windows NT and XP workstations / MS Office
Lexmark, Datamax, Xerox and IBM printers
CISCO access points
CISCO routers / switches
IBM servers
AS400
Active directory
Security settings

Confidential

Director

Duties include:

Responsible for managing all community development initiatives throughout the organization. Plan, develop and implement programs to promote community awareness. Responsible for supervising the image of the organization within the community and league.

Confidential

Promotion / Marketing Director / Producer / Web Master

Duties included:

Coordination of events, volunteer recruitment, marketing and media for station promotions contests, concerts, events, etc. , business-to-business sales experience, development and execution of marketing strategies and plans, creative brainstorming and development of PSAs, media buys, supervisory and leadership skills, and project management. Produced the Rock Hard Mornings Show on Active Rock station KKZR 93.3 The Razor. Duties included show material, booking guests, contributing to various aspects of the show. Maintained all stations web content.

Confidential

Parts Specialist / Internet Sales

Duties included:

Person-to-person sales, coordination of ordering and shipment of foreign parts. Customer service skills, organization skills, Internet networking for new customers.