Professional Experience

Confidential,
2003-2004
Senior Analyst
Supported the U.S. Department of Transportation in operations and policy research. Projects included:

• Developed a database and a reporting process for the Federal Aviation Administration (FAA) Ambient Protocol task, as part of its collaborative Air Tour Management Plan (ATMP) effort with the National Park Service. Developed and populated tables, developed queries and procedures to enable remote access, and documented process.
• Analyzed a highway congestion pricing model as part of an economic team's review for the Federal Highway Administration. Flowcharted the model at a high level and at a detailed, step-by-step level after documenting the algorithm used. Identified assumptions, inputs, and dependencies between calculations for three different scenarios.
• Responded to data quality requests via the Federal Motor Carrier Safety Administration’s DART system, a web-based data request tracking system. Responding to DART requests consisted of clarifying business rules, querying data from multiple database sources, analyzing and charting data, developing reports, and validating data using a variety of software. Responding to DART requests also required assisting junior analysts as needed.
• Coordinated and managed the production cycle for quarterly online reporting of the NAFTA module, part of the Federal Motor Carrier Safety Administration’s Analysis and Information (A&I) website. Designed and developed reports, defined business requirements, and delegated tasks to team of SQL/PLSQL programmers and web developers. Facilitated testing to production of module.
• Analyzed annual strategic performance measure data, wrote report, and delivered the report to the Federal Motor Carrier and Safety Administration (FMCSA). Project execution required learning PLSQL, testing, and implementing PLSQL programming and automation of the processes necessary for data analysis and reporting of the results. This was the first project in this work group to use PLSQL and an automation process for data analysis and reporting.
• Designed and facilitated focus group sessions for research on stakeholder needs regarding the use of an Internet-based tool to promote the adoption of intelligent transportation systems (ITS) standards for the Federal Highway Administration Joint Program Office.
• Conducted secondary and primary research and report writing for an organizational re-design of a CIO division within a public agency. Interviewed stakeholders and interviewed representatives of other agencies as part of best practices research.

Confidential,
Boston, MA
Adjunct Professor 2002-2003
Designed and taught strategic management, marketing, and organizational behavior to college management students. Taught using lecture, case analysis and discussion, and interactive in-class exercises. Evaluated students.

• Taught the capstone strategic management course and the organizational behavior course to an international group of management majors.
• Taught marketing to a diverse group of adult learners at Roxbury Community College

Confidential,
Boston, MA
Consultant in Hi Tech and Manufacturing Strategy Practice 2000 - 2001
Designed and delivered strategy projects for leading hi tech and manufacturing companies. Coordinated research, conducted interviews, planned and participated in the facilitation of workshops, wrote reports, supported presentations to clients, and assisted with project management. Developed sales proposals and presentations for new clients. Developed rich scenarios, events, and other materials of industry evolution for client decision-making, planning, and organizational learning.

• Designed and presented new value propositions and business model alternatives for the specialty chemical and performance polymer business unit of a global, diversified corporation. The company is using this framework to develop growth strategies and to improve its marketing to customers.
• Conducted competitive analysis and identified emerging business models and success factors for the delivery of software-as-a-service to support the initiatives of a major enterprise software and hardware vendor. The company used these findings to assess the viability of its current and future initiatives.
• Conducted secondary research and interviews, developed materials, and facilitated a two-day decision-making scenario planning session to enable a major telecommunications company to adapt its corporate strategy to reflect a transition into a new media company with distinct capabilities in commerce, content, and connectivity.
• Assisted the largest server business of a major IT vendor to reconceive its business strategy and refine its marketing for the next four years, based on the impact of e-business on customers’ business models.
• Supported the development of e-business strategy, including online marketing and integrated direct marketing, for the Latin American operations of a leading pharmaceutical company. The company rolled out its e-business initiatives based largely on the results of the workshop.

Confidential,
Boston, MA
Management Consulting Intern 1999 - 2000
Planned and developed a web-based application prototype for an online auction of surplus property in order to improve the efficiency of a public agency’s workflow process and justify the IT investment through quick payback, a reduced cost structure, and increased revenues.

• Researched the use of IT in the public sector and conducted primary research by interviewing public agency staff. Synthesized key findings for use in the business case justification.
• Conducted a qualitative and quantitative analysis of the public agency’s transition from an AS-IS state to a TO-BE state and necessary changes. Assessed risks to this change and developed a risk management strategy.
• Wrote a white paper presenting the business case justification and ROI analysis for an online auction of surplus property.
• Contributed to the analysis, design, and development phases of the systems development life cycle, in order to build the application prototype.

Confidential,
Boston, MA
JobMatch Director 1996 - 1998
Managed HUD-funded career development program for over 1,000 homeless and runaway youth, ages 13-25.

• Advised and counseled over 300 young adults in job search, college/education application process, and career planning.
• Networked with Greater Boston-area businesses, nonprofits, public organizations, career resource centers, and colleges to place young adults in positions or in educational programs that resulted in more than 80% of young adults successfully securing jobs or enrolling in educational programs.

Confidential,
Cambridge, MA
Consultant for Cambridge Human Services 1996
Coordinated the development of a computer literacy curriculum for use in Cambridge youth service programs. Managed and led a group of seven high school students to design a computer literacy curriculum to aid these students in teaching younger children. Facilitated group meetings, guided curriculum design, and created training manual for use by the Massachusetts National and Community Service Commission.

Confidential,
Boston, MA
Senior Team Leader 1993 - 1995
Led two teams over a two-year period and trained 28 other team leaders in a 300+ youth service organization.

• Managed and led two diverse ten-member teams comprised of 17-25 year-old corps members in community service projects during two academic-calendar years.
• Managed service projects and relationships with community groups and sponsors, such as Mercer Management and Dyer Brown.

Confidential,
Boston, MA
Program Coordinator for Jackson-Mann Youth Outreach Program 1991 – 1993 Coordinated programming for a key community center program for Boston-area at-risk youth.

• Coordinated youth community center and conducted targeted outreach that led to the active participation of over 250 at-risk and gang-involved youth.
• Conducted needs assessments, developed program proposals, developed and managed an electronic music program for outreach, supervised a group of eight youth peer leaders, and taught English as a Second Language.

Education
Confidential,
Boston, Ma
Master of Business Administration 2000

Worked with Accenture on a market research consulting project sponsored by Michael Porter’s The Initiative for a Competitive Inner City/Boston Advisors to determine the financial service needs of low-income Hispanics in the Boston area and the group’s use of financial services.

Master of Science, Management Information Systems 2000

• Founder and officer of graduate student organization to promote diversity
• Contributor/writer for graduate student journal

Confidential,
Bachelor of Arts, Concentration in Government 1991

• Newscaster/producer for WHRB FM 95.3, Harvard Radio Broadcasting station
• Member of Model UN

Skills

• PC and Macintosh computer skills: MS Office, Visio, Project, InfoPath, SharePoint; SPSS, Toad , Oracle, SQL Server, MySQL, Tableau
• Database development, SQL scripting, SSRS, BIDS
• Programming languages: C, C++, SQL, PLSQL, T-SQL
• Systems analysis and design, data modeling, data analysis
• Project management
• Training and meeting design and facilitation
• Research and report writing
• Strategic planning and organizational analysis of public, private, and non-profit organizations
• Fluent in Spanish; knowledge of French and Russian

Personal

• Traditional Chinese martial arts
• Creative writing
• Electronic music