Software Support Coordinator Resume Profile Charlotte, NC - Hire IT People

Professional

Experience

Breakage Coordinator

Processed inventory returns followed up with customers regarding missing and/or damaged items
Provided customer service to walk-in customers and incoming calls
Inside sales, created orders, and processed payments
Recorded and maintained accurate and detailed records of all calls using Sales Optima
Qualified leads and set appointments for sales personnel to follow up on
Conducted phone calls to potential customers based on pre-defined lead call list
Social media and marketing coordination
Assisted with exceeding sales quotas by providing exceptional customer service

Inside Sales Account Manager

Created, executed, and maintained software sales opportunities through the use of SalesForce.com
Established and managed client relationships, expectations, and delivery of software and services to maximize customer satisfaction continually identified and executed on new business opportunities
Created and maintained geographic information systems data using ArcGIS
Expanded customer base by hosting in-office planning sessions, conducting webinars, and participating in regional user group meetings and trade shows assisted with pre-event planning, execution, and post-event evaluations Provided reports for future improvement opportunities
Coordinated and leveraged sales and technical resources to develop custom presentations designed for various departments within city and county governments
Managed various projects and designed maps for internal programs and for citizen requests
Performed as primary departmental contact for installations and technical issues regarding GIS software
Field investigation and verification

Software Support Coordinator

Acted as main support contact for software users with registration and technical issues

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Tested and reviewed software and documentation before distributing to the public

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Presented software demonstrations online and in person to employees, subcontractors, and existing and potential clients
Trained employees, subcontractors, and clients on custom software

GIS Technician

Created maps for Flood Insurance Studies in compliance with FEMA's Mapping Program and specifications
Field survey, data collection, and map creation for stormwater inventory projects
Preparation and presentation of project proposals and reports
Ordered and maintained office supplies and equipment

Other

Experience

Hospitality Tent Attendant

Hosted guests in hospitality tents for Carolina Panthers home games
Set-up, maintained, and broke down food/beverage service areas within hospitality tents
Provided alcoholic beverage service
Post event kitchen porter

Luxury Suite Attendant

Hosted guests in assigned luxury suite at Bank of America stadium for Carolina Panthers home games and other events
Provided exceptional customer service and fulfill special requests from guests
Set-up, maintained, and broke down food/beverage service area within luxury suite
Provide alcoholic beverage service