Desktop Support Technician Resume Profile

Objective

To obtain an technical support position where I can utilize my technical and customer service skills.

Technical Skills

Microsoft

Software

Languages

Experience

Desktop Support Technician

Confidential

Supporting multiple businesses and medical practices throughout Connecticut and New York locations.
Monitoring, documenting and supporting backups of each client's site s .
Immediate response to emergency support calls for servers and workstations both onsite and remote support.
Outlook data file, profile and pst setup and troubleshooting.
Setting up and deploying workstations for new hires.
Creating and configuring Outlook e-mail accounts.
Setting up and configuring networked and shared printers.
Windows XP to Windows 7 workstation replacement.
Supporting workstations containing HIPAA data.
Documenting and scheduling of tasks, client work, future projects and client system information using Tigerpaw.
Troubleshooting and configuration of networks.
Management and mapping of share drives and folders.
Installation and troubleshooting server applications and databases.
Monitoring health and status of servers.
Configuring and navigation support for MAC users.
Configuring and support mobile phones and devices.
QuickBooks application and company file support.
Setting up and configuring user profiles and Exchange e-mail accounts.
Resetting and managing user profile passwords and security permissions.
Configuring and troubleshooting Dell Sonic Walls.
Creating service orders, escalating tickets and assigning tasks to ensure rapid response.
Restoring data from online or local backups using Symantec Exec Backup, GFI, Iron Mountain.

Desktop Support Technician

Confidential

Backing up users' data to a Norton Ghost server.
Processing PCs for removal.
Data migration from Windows XP to Windows 7.
Transferring data through networks.
Documenting migration through HP Service Manager ticketing system.
Supporting 1800 users in a fast pace corporate environment.
Coordinating with users' schedules in order to maintain productivity.
Recording and tracking PCs that are received and shipped.
Upgrading hardware for Windows 7 Re-imaging.
Cleaning and restoring PCs and Equipment.
Mapping to users' workstations for support.
Connecting workstations to network printers
Mapping workstations to network drives.
Replacing and setting up docking stations.
Troubleshooting software and hardware after setup.
Creating tickets for workload tracking in SM9.
Deploying and end processing of PCs through Remedy.
Providing level 1 troubleshooting for Oracle, Essbase, and Business Objects.
Adding users' groups and software pushdowns through Active Directory.
Giving the users admin rights to work through Windows 7 UAC.
Navigation through Dameware Mini-remote to remotely connect to Norton Ghost Servers for backup.
Using Windows System Configuration for Operating System build, re-builds, and new system additions.

Easy Tech Associate

Confidential

Troubleshooting PC hardware and software issues.
Ordering and replacing PC hardware.
Virus detection and removal.
Installation and configuring of PCs and networks at customers' homes.
Troubleshooting and configuring tablets and mobile devices.
Organizing and updating customer records.
Implementing break/fix solutions to customers' PCs.
Providing sound technical advice to customers interested in purchasing new technology.
Teaching and advising customers using Windows 8.
Upgrading and replacing hardware in Desktops and Laptops.
Backing up and organizing user' data for transfers.
Construction and configuring of displays and planograms.
Wiping floor model displays for purchase.
Troubleshooting customer's printers to determine a solution.
Prioritizing workloads to maximize efficiency and time.