Shift Manager Resume Profile North Aurora, IL - Hire IT People

Work Experience:

Confidential

Research Intern

Duties, Accomplishments and Related Skills:

The DeKalb County Economic Development Corporation is a public-private partnership that works with local business, municipal and community leaders to foster economic development in DeKalb County, Illinois, just west of Chicago. The organization's work includes workforce development efforts, connecting prospective industrial and commercial property developers with property owners, providing local economic, demographic and geographic information to businesses, and facilitating the relocation and expansion efforts of local businesses. Reason for leaving: this position runs on a 2-year non-renewable contract that doubles as a graduate research assistant position at nearby Northern Illinois University. Selection for this position is competitive. Research Activities -Collected real estate data from regional property owners and municipal leaders -Utilized government databases for regional unemployment figures -Analyzed number of workers in region by industry based on census data -Monitored local news sources for new economic information -Maintained and utilized archive of company events, economic news and past research projects -Utilized on-site and university library sources for information collection GIS Analysis and Map Making Activities -Digitized property outlines on Google Earth and ArcGIS -Created local transportation network maps from publicly-available shape files -Developed simplified maps for property promotional brochures and presentations -Used old aerial photographs for before/after comparison maps -Developed database of properties available for development -Calculated available workers at various commuting distances from the county Program Experience -ESRI ArcGIS 9.3, 10.0 and 10.1 -Microsoft Word, Excel, Power Point, Outlook, Publisher and Access -Google Earth -Adobe Professional -Dreamweaver Job duties and accomplishments included updating the company website, leading the redesigning of the company website, maintaining and expanding a database of properties suitable for development, managing data collection efforts for said database, carrying out research on local demographic characteristics, assembling information packets and maps of property and demographic data for potential land developers occasionally with short deadlines , preparing materials for networking events, monitoring local news sources for information on economic development activity, providing photographic coverage at networking events, assisting in the interview and selection of replacement candidates for my position, occasional presentations to the board of directors, and general office technology troubleshooting.

Confidential

Shift Manager

Duties, Accomplishments and Related Skills:

Ice Cream Scooper/Cashier 2005 to 2007: prepared food items for customers, took orders and accepted payment for items, assisted in store maintenance and cleaning tasks. Shift Manager 2007 to 2011: Oversaw store operations, led staff in carrying out store mission, provided input on staff management decisions, balanced store cash and inventory nightly, assisted in staff training and management, and promoted customer relations and sales goals. Management Experience -Helped track store inventory including work in -20 degree freezer room -Organization and balanced store cash at the end of the shift -Oversaw certain cleaning and maintenance operations Team Experiences -Resolved conflicts between employees -Helped maintain employee morale and foster team spirit -Assisted in staff training and training planning -Organized teams of 3 to 12 people to address a variety of tasks during shifts -Helped lead the team in a stressful environment -Oriented team towards company goals Customer Relation Experience -Resolved customer service problems -Accommodated special needs and requests of customers -Promoted welcoming atmosphere for customers

Confidential

Public Administration

Relevant Coursework, Licenses and Certifications: The course component of the degree included classes in regional planning, urban studies, geovisualization and mapping techniques, and statistical analysis. The program also offered weekly seminars that covered a range of topics from GIS applications to the impacts of climate change. My thesis examined the relationship between access to natural amenity features and population density and density change in suburban Chicago, and concluded that patterns of recent population growth have been less influenced by natural features than they were 20 years ago. The study utilized block-level population data from the US Census Bureau, land use data from the Chicago Metropolitan Agency for Planning CMAP , and transportation data from the City of Chicago GIS Warehouse, among other sources. ArcGIS 10.1 and SAS Statistical Software were used for data preparation, analysis, and map making. The secondary class concentration was largely within the field of Public Administration, and included courses in Human Resource Management, IT Projects in Public Administration. In addition, I participated in a Study Abroad program through the Public Administration department to Tanzania in Summer 2011 to learn more about the Role of Non-Government Organizations in the Developing World. In addition to meeting with various local and international NGOs to learn about their work, I conducted an independent project related to my geography major to assess the role of GIS in Tanzania. As part of the study, I interviewed local municipal leaders, and later obtained Tanzanian census data to carry out a basic analysis of the population centers in the Mara Region. Program Experience -ESRI ArcGIS 10.0 and 10.1 -GeoMedia GIS -Google Earth -Microsoft Word, Excel, Power Point, Publisher and Access -SPSS and SAS Statistical Software

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Shift Manager Resume Profile

North Aurora, IL

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