IT SPECIALIST/ENGINEER Resume Profile CAMP PENDLETON, CA - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential

IT SPECIALIST/ENGINEER

Maintenance of test and production servers in Windows, Linux, and Vmware
Development and documentation of standard operation procedures
Testing, configuration, installation and maintenance of systems/servers
Account creation, management, and group policy implementation
Support, Maintenance, and monitoring to ensure optimization of equipment and servers
Application of patches to servers and well as database importation
Conduction of user acceptance testing and validation on test and production servers
Creation of documents, accounts and instructions for global user acceptance testing
Application of information assurance policies, security policies, and principles

Confidential

ENTERPRISE OPERATIONS

Supported large 24x7 mission critical systems
Developed Standard Operating Procedures to protect White House from foreign cyber attacks
Fortification of Windows, Unix and Linux servers existing in demilitarized zones
Performed Unix and Linux User account management and administration
Provision of support for production and enterprise applications
Enterprise ticketing system management and administration
Partnership with clients to assess, analyze, and resolve needs
Provision of guidance to personnel resulting in problem resolution
Troubleshooting and maintenance of systems for security threats and optimization
Ensured systems availability, integrity and performance at all times

Confidential

APPLICATIONS PRODUCTION SUPPORT

Provision of support for production and enterprise applications.
Coordination with users and support teams to facilitate incident triage and resolution of production issues.
Maintenance of Remedy incident tickets and service request cases in a timely and efficient manner
Monitoring of performance, client disk quota, system processes and applications
Analysis, resolution , and documentation of technical problems for all issues/incidents
Troubleshooting, resolution and documentation for incident tickets
Proactive monitoring of Solaris and Linux production and acceptance servers
Execution of production change and service requests
User account management, patch installations, and performance monitoring
Installed user accounts and performed patch installations/management