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Office Manager Resume Profile

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Miami, FL

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PROFESSIONAL SUMMARY:

A position with a company that will utilize my experience and skills to meet business objectives and support my commitment to continues improvement and growth.

QUALIFICATIONS:

  • Results-oriented manager with over 10 years experience with Loyalty
  • Extensive customer service experience.
  • Outstanding communications skills.
  • Highly organized, flexible, and very detail oriented.

EXPERIENCE

Confidential

Office Manager

  • Overall service delivery of the office, internal processmanagement and company policy adherence.
  • Collect, count, and disburse money
  • Coordination of onsite surveys, corrections action plan and compliance strategies.
  • Collaboration with senior leaders in developing and implementing department changes to comply with regulations and standards.
  • Resolve customer complaints and answer customers' questions regarding policies and procedures.
  • Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.
  • Answer telephones, direct calls, and take messages as needed..
  • Compile, copy, sort, and file records of office activities, business transactions, and other activities.
  • Operate photocopiers and scanners, facsimile machines, voice mail systems, and computers.
  • Compute, record, and proofread data and other information, such as records or reports.
  • Maintain and update filing, inventory, and mailing and database systems.
  • Schedule and confirm patient diagnostic surgeries as needed.
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
  • Interview patients to complete documents, case histories, and forms such as intake and insurance forms as needed.
  • Receive and route messages and documents such as laboratory results to appropriate staff.
  • Compile and record medical charts, reports, and correspondence.
  • Hires, makes recommendation for hire, and evaluates direct reports.
  • Records and distributes minutes of Board of Director meetings
  • Ensures compliance with all safety standards and regulations.

Confidential

Office Manager

  • Office Manager/Director responsibilities included overall service delivery of the
  • Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions
  • Resolve customer complaints and answer customers' questions regarding policies and procedures.
  • Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.
  • Answer telephones, direct calls, and take messages.
  • Compile, copy, sort, and file records of office activities, business transactions, and other activities.
  • Complete and mail bills, contracts, policies, invoices, or checks.
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
  • Compute, record, and proofread data and other information, such as records or
  • Lead Posting Coordinator/Accounting
  • Supervised the daily operations of 6 direct reports.
  • Monitored and tracked employees' performance and targeted areas for performance development.
  • Monitored department performance and revenue objectives
  • Check figures, postings, and documents for correct entry, and proper codes.
  • Comply with federal, state, and company policies, procedures, and regulations.
  • Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.
  • Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers.
  • Access financial system to answer general questions as well as those related to specific accounts.
  • Work closely with other officer manager regarding their financial posting on a monthly basis.

Skills:

Proficient in Microsoft Word, Windows, Excel and Quick Books, Outlook, Intergy, Medical Manager, Medi soft, Next Gen, and EMR.

Bilingual Fluent in English and Spanish

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