Developer Analyst Resume Profile, Illinois - Hire IT People

SUMMARY

I am an IT Professional with over 12 years in the industry in designing and implementing Service Center, Asset Center/AssetManager. I have developed and integrated these applications using a variety of tools. My skillset goes beyond knowledge of the application layer. I am skilled with technologies including Oracle, SQL Server, and Java. I have experience leading teams of developers, process engineers, and DBA's through the SDLC and provide excellent direction to project teams. Additionally I have worked in large and small teams including the Liberty Mutual Shell Companies.

TECHNICAL SKILLS

AssetCenter / Asset Manager 3.x / 4.x / 5.x, 9.x
Connect-It 2.x / 3.x / 4.x
DB2
CA ITSM tools
CA APM
CA SAM
DDMI, Formerly Enterprise Discovery
MS Office
Oracle PL/SQL
ServiceCenter / Service Manager 5.1 / 6.x / 7.x
SQL Server
TCP/IP
Toad

PROFESSIONAL EXPERIENCE

Confidential

Developer/Analyst

Contracted through CSC
Part of out-sourcing team to assume roles of internal staff.
Customized the Wizards, Workflows and Oracle Views as part of the upgradation from AM5.22-9.3.1
Investigate, troubleshoot and fix production related issues.
Train Jr. staff on Asset Management Process.
Mentor Jr. Staff on technical side of application.

Environment: Asset Manager, Connect-It, SDLC, Service Manager, uCMDB, SCCM, various other data sources

Developer

Confidential

Performed enhancement to existing Asset Manager
Developed Wizard and Workflows to support new business requirements
Developed new Connect it scenarios to integrate new data sources into Asset Manager
Designed and delivered solution with a speed to market mentality without sacrificing quality and scalability.
Honed overall development skills and increased functional knowledge of the ITSM and ITAM process and applications.

Environment: Asset Center, Connect-It, Service Center 7.x, various other data sources

Developer

Confidential

Developed workflows to automate and streamline data flow and process
Customized database to meet business requirements
Provided technical assistance on reporting functions.
Integrated UCMDB with HP Asset Manager.

Environment: Asset Manager, UCMDB, Oracle, SQL Server

Developer

Confidential

Contracted through TCS Tata Consultancy Services
Installed the HP Service Manager 7.x on Windows Platform
Integrated external data sources with Service Manager
Implemented the use of standard SDLC and Project Management Methodology for implementation and Release Management for bug fixes and enhancements of the Service Management System.
Integrated external data sources
Performed implementation in timely manner with minimal downtime to the client.
Created complex Views for Service Manager Reporting Database and other systems.

Environment: Service Manager, Connect-It, various other data sources.

BSNL Telecom

Confidential

Customized HP Service Manager as per the Customer requirements.
Integrated HP Service Manager with OVO tool for auto ticket generation.
Integrated HP Service Manager with Asset Manager for Configuration Item Information.
Customized Asset Manager as per the customer requirements.
Created complex views in Service Manager for Reporting database and other external sources.

Environment: Asset Center, HP Service Manager, Oracle and other data sources.

Developer

Confidential

Integrated Service Center with Reporting Database
Developed ConnectIt scenarios for data transfers.
Customized Service Manager to meet business requirements.
Implemented Contract Module in Asset Manager
Performed upgrade from Asset Center to Asset Manager

Environment: ServiceCenter, Oracle, Connect-It, AssetCenter, Asset Management

Confidential System Analyst

Contracted through Wipro Technologies
Performed migration from HP's Asset Center to Asset Manager.
Provided Admin support the Peregrine AssetCenter/Asset Manager
Integrated Asset Manager with auto discovery tools
Integrated with Request Management with Asset Manager's Procurement Module.

Environment: AssetCenter, Asset Manager, Tangram, Request Management, Service Center and other data sources.

Confidential

Admin

Contracted through Visual Soft Technologies
Performed migration from HP's Asset Center to Asset Manager.
Provided Admin support the Peregrine AssetCenter/Asset Manager
Integrated Asset Manager with auto discovery tools
Integrated with Request Management with Asset Manager's Procurement Module.

Environment: Asset Center, Asset Manager, Service Center and other data sources.

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Developer Analyst Resume Profile

IllinoiS

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