Junior Systems Administrator Resume Profile

Work Experience:

Confidential

Junior Systems Administrator

Implemented and maintained Active Directory in different environments utilizing Windows Server 2003/2008 R2 configured Read Only Domain Controllers for remote office locations
Created scheduling for Backups Troubleshooting Backup issues. Set up Disaster Recovery Plans.
Troubleshooting network connectivity and hardware.
Identifies potential service level problems before they occur and recommend and/or implements solutions.
Creating shares, configuring access permissions on targets and mapping drives to the network.
Utilized Active Directory to grant permissions, set up GPO's, Reset user passwords, add users and computers and create new OU accordingly.
Take ownership of the configuration, software updates/firmware upgrades, patch rollout.

Confidential

L2 Desktop Support Specialist

Troubleshoots the customer's issue and resolve upon first contact, when possible.
Accurately record and document all details of the issue or service request, including categorization and priority into the service desk tool
Performs password resets and provides remote access/VPN support.
Provide how to assistance on all internally supported devices, applications and systems
Training for customers and colleagues
Troubleshoot and solve escalated incidents related to OS Windows XP/Win7 , Microsoft Office applications and network issues

Confidential

Help Desk / Technical Support

Supported Microsoft Windows operating systems from XP 8 Microsoft Office 2010 - 2013
Remote assistance was provided for 200 450 Students faculty members daily
Install, troubleshoot and repair printers/projectors HP, Dell, Lexmark, Epson
Install/Upgrade work station desktop computers hardware/Software Replaced Monitors.
Created Report logs using remedy ticketing system for Staff Clients.
Outlook Exchange migrations, troubleshooting distributing student's credentials to school issued email accounts.

Clean Driver's License Reliable Transportation

Operating Systems: Windows 2000/XP/Vista/7 8/, Windows Server 2003/2008R2/2012
Networking: Active Directory, Group Policy Objectives, DNS, DHCP TCP/IP, Sub Netting, IP addressing, VPNs, Ethernet, WAP configuration, Routing Switching, VLan, Troubleshooting, installation.
Security: Auditing, Encryption, Network/Host security, least privilege, Implicit deny, security configuration, Antivirus applications, IPS/IDS, Remote Desktop Management, Security hardware, VPN.
Hardware: PC workstation disconnect/reconnect, Network installations, migration of PCs, peripheral hardware swap outs, minor application of soldering, Ethernet wire repair. Raid
Software: includes but not limited to Microsoft office 2003 2013, LogMeIn, Dame ware, QuickBooks, VMware, Wire Shark, Faronic Deep freeze, Internet Explorer , Backup Maker Pro edition, Etc.
Customer Service: Help Desk Level 1 2, Desk-side support, Troubleshooting, Diagnostics, Remote assistance, Customer care, telephonic troubleshooting, Strong communication, Remedy ticketing system.