PROFESSIONAL SUMMARY:

Over 20 years of diverse experience as an analyst, administrator, and engineer with a wide range of COTS monitoring and development tools, databases, operating systems, and associated hardware platforms with a strong ability to learn new things quickly and efficiently as well as communicate effectively. Excellent understanding of key concepts to allow a network to function efficiently and processes implemented to keep it functioning properly as well as design. Certified in the following: COMPTIA A , MCT 2001-02, MCDBA SQL Server 2000, MCP I, MCSE NT 4.0, MCSE 2000, MCSE 2003, MCSA 2003, CCA, MCP, Network , Security , Tivoli Storage Manager 5.2/5.3/5.4/5.5/6.1, Solaris 8.0 System Administrator, Solaris 8.0 Network Administrator, IBM p5 Series / AIX 5L Enterprise Expert, TACLANE/GEM-X/HAIPE. Ability to interact heavily with client/customers for specifications, guidelines, reporting, and any other necessary communication to ensure client/customer satisfaction.

PROFESSIONAL EXPERIENCE:

Confidential

Tivoli Storage Engineer

Provide engineering support for TSM 5.5, 6.2 and up. Maintain operations daily as well as SAN support with DataDomain/NetApp. Research solutions, builds, and implementation and recommend accordingly. Interface with clients when issues arise as well as with vendor s when applicable.

Confidential

Systems Support Engineer

Various duties all on Sun platform. Development of scripts and the supporting thereof for customer.

Confidential

Systems Support Engineer

DISA Provide Tier 3 / architecture support for solutions as well as implementation procedures for those solutions. Test solutions via lab environment. Research multiple solutions for applicable situation and recommend accordingly. Sun Solaris 10 platform in operation. Tivoli, Remedy, and other custom applications used. Security paramount.

Confidential

AIX / SAN System Engineer

• Transportation Security Administration administration and engineering of AIX/SAN environment. Installing, configuring, maintaining 350 AIX servers and SAN devices in support of Secure Flight. Remedy, MQ, Tivoli Netcool/TSM , ITIM, TAM, TSOM, DB2, SUN, ORACLE, APACHE, LINUX are some of the applications/systems used. VIO, EtherChannel, and other hardware specifications installed, configured, and maintained.
• Installation/Deployment of TTAC OCE and mission-specific infrastructure component hardware, hardware component upgrades and updates, hardware configuration updates, firmware updates, software, software version updates and patches, and software configuration changes and updates as defined by the SDT.
• Hardware and software configuration information/listings softcopy for all Servers in the TTAC OCE environments.
• Address security vulnerabilities on IBM/AIX servers and devices.
• Design, configure, and administrate the Storage Area Network infrastructure heavy SAN with 3 Sharks, DS8000, 4 Brocade and 10 McData switches, TSM tape arrays and more.
• Assist SDT in the development and design of AIX servers/LPAR configurations.
• Monitor and analyzes network performance and reliability. Coordinate with the network engineers to provide written problem analysis recommend problem resolutions and improvement recommendations.
• Document the network architecture and configuration and the network control components routers, switches, as defined by DHS and TSA.
• Configure, install, and maintain repairs, upgrades, and documents for network connectivity, network devices routers, and switches .
• Maintenance, repair, and upgrade of TTAC OCE and mission-specific infrastructure components, to include desktop workstations, storage, network hardware and associated operating system software, operating system software products, third-party software products, including program mission application software, web servers and database management systems.
• Maintenance, repair and upgrade support to include support for hardware and software upgrades and firmware upgrades to maintain an up-to-date baselines.
• Provide problem analysis and resolution of TTAC OCE and mission-specific infrastructure configuration issues, to include application fixes to resolve problems identified during production operations or testing, in accordance with standard operating procedures.
• Administrate DNS and troubleshooting.
• Tivoli Storage Manager used heavily in many aspects. Troubleshooting of servers as well as clients.
• Tivoli used extensively in many aspects with many products here as they purchased the entire suite please ask on this.
• Interfacing with client and prime contractor continuous for mission accomplishment, planning, scheduling, and task reporting.
• Securing machines manually and via DISA Stigs using implementation guide therewith along with Nessus and Retina scan evaluations
• Installing, configuration, and administration of McAfee Virus Protection
• Managed Active Directory users Windows 2003
• Heavy SAN cabling and configuration with products Shark multiple , DS8000 multiple , SVC, and 4300's console and GUI tool along with HMC for accessing

Confidential

Unix AIX/SUN/Linux Engineer Support

National Institute of Standards and Technology administration and support of 15 AIX servers used to run financial systems. Administration and hardware repair of 800 Linux CentOS cluster systems. APACHE used with most applications. Remedy used as ticketing system. Planning / supporting / advising on AIX support and activity. Hardening and security using DISA Stigs and other applicable means. TSM administrated for client side via setup and troubleshooting as well as system builds and policy configuration. EMC SAN disk array management planning for performance configs. HIPS/HBSS configured via Tripwire on all applicable machines.

Confidential

UNIX Administrator / TSM Administrator

UNIX: Duties included, but were not limited to monitoring environment via shell scripting and troubleshooting scripts, troubleshot issues with environment, administered user accounts and problems therewith, perform server builds via mksysb or custom builds. Approximately 70 UNIX servers on three networks: Solaris 8, 9, and 10 / IBM AIX 5.3L administered, configured SAN access for servers, install hardware if vendor is unavailable or mission requires, interact with vendor to resolve issues hardware and software issues, aided in the administering Tivoli, Oracle databases. Oracle Application Servers, and MQ applications, advised on server performance, documentation of issues via Remedy, and performed patches, upgrades, and data migration. TSM Tivoli Storage Manager used, monitored, configured, and troublshot daily client installation regularly and configured. Shell scripting mostly Korn performed and APACHE administration.. Tivoli Storage Administration performed in installing, configuring, maintaining all Unix clients. Remedy ticketing system used as well. AIX replication and partitioning, configuration and performance tuning, and backup/disaster planning for all systems and sites. Checking and monitoring backups and jobs as well as adding accounts server-side. TDP installs performed as well. SAN admin IBM Sharks multiple , DS8000's, 4300's, and 6800's, including Net App Storage Devices. Approximately 70 AIX servers and 10-15 Solaris servers, 2 Linux servers. Hardening of servers using DISA Stigs for compliance along with custom scripts based off of those Stigs and package deployment intrasite and external sites to other systems. HBSS command line and GUI along with CTO compliance in association with those Stigs. HIPS performed in various aspects involving TCB computing specific to AIX.

Confidential

Advanced Systems Engineer UNIX Administrator / Enterprise Message Transition Team Lead / Enterprise Exchange Administrator

UNIX: Duties included, but were not limited to monitoring environment via shell scripting and troubleshooting scripts, troubleshot issues with environment, administered user accounts and problems therewith, perform server builds via jumpstart or custom builds, over 500,000 users and approximately 270 UNIX servers on three networks: Solaris 8 and 9 administered, monitored and maintained T3 drive arrays, configured SAN access for servers EMC , install hardware if vendor is unavailable or mission requires, interact with vendor to resolve issues hardware and software issues, aided in the administering Tivoli, Remedy, Oracle, and ACSLS Backup and Restore , APACHE/Web Server applications, Progress databases, and BEA Weblogic. Advised on server performance, remote administration on a regular basis via VPN, documentation of issues via Remedy, and performed patches, upgrades, and data migration. Shell scripting, some PERL, and Tivoli interaction with scripts performed and administered. Backup and restore solution was NetBackup and used heavily.

EXCHANGE / ACTIVE DIRECTORY:

Various tasks. Mainly Exchange 2000 Enterprise Server Administration with all messaging services DMS, AMHS, public folders, functional mailboxes, ESM, permissions, SMTP, IMAP to include, but not limited to, monitoring of stores, designing and implementing of public folder and other enterprise solutions dealing with mail, Sendmail admin UNIX , migration of users/systems/programs to Windows 2000 dealing with Active Directory and Exchange, and interaction with Microsoft on a regular basis if all else fails or take it to the lab . SAN Storage Area Network training completed along with some Microsoft Exchange Administration courses. Remedy training. General Windows 2000 Advanced Server Administration in the NOC Network Operations Center . Working heavily with Backup and Restore to establish procedures for brick-level backup process along with administrating the backup and restore procedures nightly a.k.a. data recovery using multiple versions of Veritas on both Unix and Windows platforms. Managed Active Directory users, domains, group policies, and trusts as well package deployment intrasite and externally across the WAN. Hardening of servers and workstations per DISA Stigs and custom scripts as well as HBSS command line and GUI and CTOs relating to those Stigs to remain compliant.

Confidential

Systems Administrator / Engineer

Monitoring and maintenance of Exchange 5.5, 2000, 2003 and Active Directory for IBM in support of Manpower and Nissan accounts worldwide. Communication across the global enterprise in problem resolution. Use of Clarity and ManageNow as ticket reporting systems. Advised client as well as onsite IBM personnel of various technical solutions, risks, and inner workings. On-call and weekends attended to for patching and other such work, including escalations. Tivoli Storage Administration used on Windows platforms for backups. Configured clients and schedules and assisted with timelines for backups in mission-critical situations using TSM. Lotus Notes and Domino systems used as well. Managed Active Directory users, domains, group policies, and trusts as well package deployment intrasite and externally across the WAN.

Confidential

Directory Services / Exchange Administrator

Administered Active Directory and Exchange on this enterprise network for all Air Force bases in the United States. I-NOSC EAST / ACC and abroad. Duties included but were not limited to monitoring Active Directory and Messaging via scripts, NetCop, MOM, and NetIQ, ran backups via NT backup and CommVault SAN Storage Administration, troubleshot issues in NIPR/SIPR environment, used, troubleshot and administered ARS/QUEST/NETIQ, troubleshot and administered Microsoft 2003/2000/NT 4.0 along with Exchange 5.5 and 2003, DMS administration on both NIPR and SIPR, Blackberry / RIM troubleshooting and administration, SAN Dell troubleshooting and some administration, interacting with vendors on escalation issues, advised customer of issue handling, ops impact, and escalation, mentored others in their daily tasks and troubleshooting of issues / training, amount of users stated is over 130,000 on NIPR alone, and documentation via Remedy as the central reporting system. Managed Active Directory users, domains, group policies, and trusts as well package deployment intrasite and externally across the WAN. Hardening of servers and workstations per DISA Stigs and custom scripts as well as HBSS command line and GUI and CTOs relating to those Stigs to remain compliant.

Confidential

IT Support / Network Engineer

Various tasks and systems to include ROTHR interaction. Duties included, but were not limited to working in a Microsoft environment with Active Directory and Exchange, providing computer network administration and desktop computer support, performing system maintenance, administration of Outlook Web-Access OWA , Office 2000 Professional installation and configuration, administration and usage of Veritas for Windows 9.1 Backup/Restore , and general network troubleshooting. Extensive use of COTS software, computer equipment integration, as well as knowledge in information technology regulations, referencing various network infrastructures, techniques, and network management practices. Provided recommendations for system improvements if required and recommendations for system interoperability and network connectivity. Assisted in developing processes and procedures related to the operation and maintenance of the command's automated information systems AIS , and network topology and infrastructure. Managed Active Directory users, domains, group policies, and trusts as well package deployment intrasite. Hardening of servers and workstations per DISA Stigs and custom scripts as well as HBSS command line and GUI and CTOs relating to those Stigs to remain compliant.

Confidential

Network Analyst/Technician

Gathered, researched, and certified DOD applications for the NAVFAC corporation of the Navy per the NMCI contract in Norfolk, VA. Made use of several systems including Citrix, web-based apps and portals, Oracle 8i, etc.. and oversaw installation and configuration of network and applications for client. Extensive research in some areas of DOD specific software. Made recommendations for upgrades to software and/or software based on research. Educated clients on multiple software suites/solutions based on research as well. PC desktop and infrastructure hardware installation, operating system migration, Active Directory database validation, and regression testing and maintenance functions including data collection and database manipulation. Most of these actions were for DITSCAP validation of systems and software.

Confidential

System Administrator

Set up servers and resolved issues between windows DNS and Bind for Solaris. Software included Windows 2000 Professional, Advanced Server, and Server , SQL 2000, Linux, Unix, Solaris, and a range of issues in DNS workings esp. DNS / Bind 8.x issues .

Confidential

Computer Network Analyst

Maintained and administered servers and PC's in a networked environment with several different systems please ask . Troubleshoot errors and replace hardware along with responding to calls from users throughout the building. Telecom services rendered in quantity as well as dealings with Remedy, AS/400, Cisco, remote users, NT 4.0, NT 2000. Multiple LAN/WAN topologies supported including ATM, TCP/IP, and Ethernet. IPX/SPX used and administered in conjunction with Novell systems and troubleshooting therewith. LANCATS used in the performance of running line drops and testing specific cables of the network to ensure data flow and functionality. Server maintenance performed routinely along with backups and other cleanup / housekeeping duties. Other admin duties performed at intervals such as resetting of passwords, adding/removing users, and performance monitoring as well as load-balancing.

Confidential

Technical Support Representative

Troubleshot Gateway clients over the phone and assisted in all aspects of issue identification and resolution of problems. Trained and certified by Gateway Corporation in technical skills and internet usage. Operating systems dealt with include Windows 3.1/3.11/95/98/ME, DOS all versions , and Windows NT. Assisted clients with everything from ordering parts to configuring NIC cards to recommendations of purchases based on needs and application.

Confidential

Computer Operator

Monitored IBM mainframe, DEC system, UNIX, communication equipment and software, and personal computer interfaces for four large medical and one small medical facility. Manually ran and monitored different jobs on the DEC system. Printed reports, checks, and other necessary documents and delivered them to the hospital mailroom and to nurses' stations.