PROFESSIONAL EXPERIENCE

Confidential

Sr. Systems Software Specialist

• Active Directory design integration implementation to consolidate 4 forests
• Active Directory forest trusts to share resources between 4 forests
• Implement Maintain Support Active Directory Exchange 2007 2010 environments
• Active Directory backup and recovery
• Provide Conduct Active Directory quarterly disaster recovery scenarios
• PowerShell for reporting, bulk editing, monitoring and automation
• Group policy creation editing troubleshooting
• Interact with business management vendors developers to provide hooks into Active Directory attributes authentication

Confidential

Senior Support Engineer

• Install, maintain, troubleshoot and administer back-end server infrastructure
• Collaborate with engineers, developers and vendors to design, develop and build solutions that meet business requirements
• Knowledge and experience in building, supporting and troubleshooting Windows Server 2003, 2008 and 2012 systems
• Experience in high availability design and implementation of SQL geo clusters using EMC cluster enabler with recover point
• Proficient with VMware ESX and vSphere 5.1
• Provide administration and support for Exchange 2010
• Provide Design and Engineering support for Active Directory/DNS
• Provision LUNs as needed for systems on EMC SAN
• Experienced with publishing and troubleshooting applications that are deployed using Citrix XenApp
• Knowledge of Citrix NetScaler application load balancing
• Use of PowerShell to automate tasks as well as pull data from servers and Active Directory

Windows Systems Engineer

• Third tier support for Hosting team in production for over 2 million users
• Responsible for implementing, moving and restoring environments, web site, files and SQL databases to and from production, staging and QA networks
• Active Directory, DNS Bind Windows , engineering and administration
• IIS 7.5 engineering and administration
• Windows Server 2008 R2 engineering, administration and clustering
• VMware ESX Server/VM engineering and administration
• F5 Load Balancer
• MS SQL Server 2008 R2 administration
• SCOM 2012 monitoring

• Active Directory, DNS, DHCP, LDS/ADAM, ADFS, File and Print service engineering and administration
• Exchange 2003 and 2007 engineering and administration
• Windows Server 2003 and 2008 engineering and administration
• Windows Server 2003 and 2008 clustering
• VMware ESX Server/VM administration
• Blackberry Enterprise server engineering and administration
• Puredisk, Netbackup, and Backup Express engineering and administration
• F5 Load Balancer administration
• IIS 6 7 engineering and administration
• Administration for 300 HP and Dell servers
• Desktop Systems Engineer 2 years
• Windows Server NT, 2000 and 2003 engineering and administration for 250 schools across the nation
• Blackberry Enterprise Server user administration
• Blackberry Device support
• Group Policy engineering for home and remote offices
• Level III support for home and remote offices
• Image engineering and administration for home and remote office desktop and laptops
• Push/package applications, OS patching and remotely administer computers via LANDesk

Information Technology Analyst

• Provide end user support to 800 clients worldwide
• Package and test applications for deployment via Zenworks
• Create Windows XP SP2 images for deployment via Zenworks imaging
• Setup Video Conferencing between global offices via LAN and ISDN
• Participate in weekly meetings to improve images, application testing and deployment standards between global IT staff
• Participate in weekly meetings to improve desktop support and resolve outstanding technical issues between local IT staff

Desktop Support Consultant

• Provided support to 1200 clients for all Hardware on PCs and Laptops
• Assisted clients with HP LaserJet Series printers concerning toner cartridges, fuser kits, drum kits, transfer kits, rollers, paper jams, error messages and sensors
• Assisted clients with network connectivity concerning IP address, VLAN, Cat 5 cable crimp and connection, network cards and settings, protocols, services and drive mappings
• Provided support to clients concerning Windows Operating Systems, Novell ZEN works and Applications
• Installed and configured Bloomberg market data desktops for multiple monitors and attached network printers
• Received day to day calls from Remedy application system to resolve emergency problems with client computers
• Received tickets from Technology Request system to coordinate from various corporate locations to survey, disconnect, move, reconnect and install computer equipment
• Participated in projects working closely with integrators for the set up and testing of disaster recovery stations
• Participated in projects together with Intel and Solaris server management group to relocate server labs, install, decommission and move servers
• Billed for work completed and followed up with clients to ensure customer satisfaction

Software and Hardware Support Technician

• Assisted employees with all network, software and hardware related problems
• Set up a peer-to-peer network for computers and printers and created user accounts, passwords, shared folders
• Upgraded Windows 98 computers to Windows 2000 Professional
• Configured existing hardware and software for Windows 2000 by installing new drivers, software patches and upgrading the bios
• Installed various hardware components such as memory, CD-RW Drives, Hard Disks, BIOS Chips, Internal Power Supplies, External UPS, Modems, Sound Cards, Network Cards, Printers, Scanners, and Digital Cameras
• Developed a marketing database using Microsoft Access
• Transferred the company website onto a new Internet server
• Set up company email accounts and web access with an AT T ISP