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Cocktail Server/customer Service Resume

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Lake Charles, LA

CAREER OBJECTIVE I am a determined, hardworking and clearly educated individual who, had ambition to succeed in any given environment. Although I have extensive experience in hospitality and childcare, I love to learn and I am always up to a challenge whatever the situation. I get along well with others whilst working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to my employer. I think I am the best candidate for this position because I am a hard worker, and when I am asked to do something I do it with no hesitation and to my fullest potential.

PROFESSIONAL EDUCATION

Bachelor of Social Sciences – Major: Government 
Confidential University

Confidential School – Graduate (High School Diploma)

HIGHLIGHTS OF QUALIFICATIONS

Currently getting educated Government: Learning how to critically think and evaluate the social and political systems of the world.
Exceptional Managerial Skills: demonstrated ability to plan, coordinate, and delegate work assignments; prepare and analyze business reports, develop and report profit and loss analysis, merchandise and supply inventory, scheduling, and personnel training. Over seven years of full and part-time employment in customer services.

Computer Skills: Information Systems Operate and support computer systems such as MS Windows XP, Vista, Win7, and Mac OS X. Utilize office software programs to include Word, Excel, and PowerPoint; operate office automation equipment and a variety of media equipment: faxes, photocopiers, document scanners, credentialing Common Access Card printers, barcode scanners, DVD duplicating systems, and video (web) conferencing.

Leadership Skills: Possess a work history requiring leadership and dedication; prepare and review business reports to include the collection and maintenance of data, analysis, and the development of resolutions to issues. Demonstrated ability to train personnel to develop excellent hospitality skills and achieve company goals and standards. Instill accountability and accuracy in all project participants; able to plan and delegate work assignments effectively.

EMPLOYMENT HISTORY

Confidential, Lake Charles, LA – Cocktail Server/Customer Service (Part time) Oct. 2010 – Nov 2011
Greeted customers and provided them with services to make them feel comfortable while on the casino floor; worked as part of a team to improve workflow and customer service, ensuring a pleasant experience for guest.

Confidential, LA Front Desk (Full time) Nov.2008 –Oct. 2010
Assisted with departures and arrivals. Acted as manager of the moment on several occasions. Assisted with bell services as need, coordinated concierge duties. Trained, and motivated front desk clerks.

Confidential, Lake Charles, LA – Teacher (Full time) June 2007– Nov 2008
Coordinated activities, provided care assistance for the children of the center. Influenced all the children in a positive way while providing love and friendliness in the hearts of the children.

CONTRIBUTIONS, HONORS AND AWARDS

Community Beautification Programs; Sanitation Clean ups and public school presentations on environmental conservation and preservation. 
Assistant Living Volunteer; Abbeville East Ridge, 
Recipient of two “ Outstanding color guard” Awards, for band

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