Clinical Service Representative Resume

Objective: To purse a position that exhibits a challenging environment to utilize my skills and experience.

Skills:

10 Key Touch
Customer Service Oriented
Excellent Communication
Microsoft Word, Excel, Access
Avaya
Citrix
Adobe

Education:
Confidential College

Employment:

Confidential (June 2012-Present)
Clinical Service Representative
Duties: Assist Nurse Manager with typing doctor orders, filing charts, calling consults, and ordering supplies needed for the units or nursing station

Confidential (March 2010-May 2012)
Quality Coach/Escalation Representative
Duties: Assist customer service representatives with unresolved issues by taking their manager calls. Support and provide superior service via phones, e-mails and faxes as a receiver and caller. Use the most appropriate way to communicate with different behavior types on the telephone.

Confidential (Nov.2009-March 2010)
Cashier
Duties: Assist with opening and closing duties, including counting cash register drawers, putting away scattered merchandise and locking the store. Assist with opening and closing duties, including counting cash register drawers, putting away scattered merchandise and locking the store. Stock and organize goods as directed by a manager or merchandiser.

Confidential (Nov.2008-December 2010)
Barista
Duties: Creating espresso beverages, like lattes and cappuccinos, for customers daily. Interacting with customers from greeting them when they enter. Explain store\'s brewing process and helping them choose their order.

Confidential (July2007-August2008)
Receptionist
Duties: Greet patients, have them sign in to record their presence, verify if any personal or insurance information has changed since the last visit, and notify the office staff of the patient\'s arrival. Organizing, accessing and filing patient dental records and charts.
Taking messages, answering questions and updating the staff about changes in the day\'s schedule.

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