Professional Summary

IT Manager with over 11 years of IT experience including experience in the areas of LAN and WAN, training and desktop support, Telco, and e-mail security. Skilled in designing infrastructure and implementing technology to support large user groups, supporting users at corporate headquarters as well as multiple remote locations, and effectively managing IT staff. Proven ability to translate business needs into technology requirements that support the company's business objectives and to successfully manage all phases of IT projects from needs analysis and requirements definition to vendor selection, implementation, and training.

Experience

Server Support Specialist, Confidential

• Provide on-site support for a large testing lab environment.
• Follow daily lab support protocol and checkout procedures
• Follow documented lab processes and procedures and create documentation upon request
• Work directly with customers to determine testing requirements and build equipment to specification within test lab service level agreement
• Provide troubleshooting and support to resolution for lab customers via HP Service Manager.
• Refer and escalate unresolved issues to senior team members, as needed
• Use of Citrix VDI for remote login
• Technical proficiency in Windows Server platform and desktop
• Knowledge of VMWare and or VBlock platform
• Knowledge of software installation via SCCM
• Build virtual servers via VMWare

Server Administrator Migration Project ,Confidential

• Prepare server environment for arrival of new equipment.
• Scan all servers for applications that needed to be backed up and confirmed for compatibility for server migration.
• Prepare Help Desk manual for the Help Desk team for the migration.
• Create Migration timeline for project
• Migrate a total of 45 sites from Windows Server 2003 to Windows Server 2008
• Migrate Exchange 2003 mailbox accounts to Exchange 2010
• Manage break-fix issues related to mailbox accounts
• Support add/create/lockout for Exchange and Windows accounts
• Manage mailbox quotas for specific user accounts
• Migrate all printers using the printer migration tool.
• Promoted and demoted Domain Controllers
• Active Directory migration.
• DNS resolution
• Troubleshoot and configure DNS architecture for site migrations
• Configure DHCP settings for server migration

Associate Network Communications Analyst, Confidential

• Support all level 1 issue using the EZVista and Remedy ticketing system
• Process new network data drop patch requests
• Manage and process new data drop requests
• Manage and process data drop repair requests
• Manage DHCP changes using Infoblox
• Handle temporary and permanent Hubs/Layer 2 switch installs
• Provision Aruba wireless access points
• Configure and provision Juniper VPN to clients
• Specialty network port setup process request, patch and validate connectivity
• Equipment tracking and storage management
• Fiber/Copper patch cable inventory and organization
• UPS Battery replacements and scheduling
• Equipment shipping and receiving
• Network equipment installation Rack mount equipment, fiber patching, copper patching
• Basic troubleshooting Cable testing using Fluke NetTool, Link testing, port error stats
• Track rack space usage in data closets
• Track port and equipment capacity usage in data closets
• Provide monthly status report
• Working knowledge of the 7 layers of the OSI model

Server Analyst, Confidential

• Provide help desk support for client/server issues
• Assist and provide coverage for changing backup tapes
• Build Windows 7 images using WDS following the standard PC build list
• Documenting image building process
• Experience in building a single image for large enterprise that will be used by the global community, multiple languages, and multiple time zones
• Automating, building and maintaining Windows Client desktop images
• Experience with the Windows 7 Operating System, including installing, patching, and troubleshooting
• OS Deployment experience with Windows 7 utilizing the Microsoft Deployment Toolkit MDT 2010
• Hands on experience in USMT, Windows system image manager
• Hands on experience in Sysprep, WinPE, WDS and image deployment methodologies LTI and ZTI
• Experience in multiple OS deployment tools like Ghost, SCCM, WDS
• Report level 3 alarm notifications from cluster farm
• Create/manage user accounts in Active Directory
• Create virtual desktop images using Citrix Hyper-V
• Respond to first level incidents/requests/tickets for common Active Directory, DNS, and DHCP administration tasks
• Manage and administer Windows 2008 Server
• Manage and administer Citrix XenServer 5.6

IT Manager/Network Administrator, Confidential

• Report to VP of Finance for all IT strategic planning, and major purchases for manufacturing company.
• Manage and develop IT Department budget on an annual basis.
• Develop and maintain IT Disaster Recovery policy and procedures.
• Develop and maintain Sarbanes-Oxley regulations.
• Implement and test software, network, and OS changes.
• Develop and maintain internal departmental policy and procedures.
• Create solutions to meet company needs and increase productivity. Enabled sales staff with smartphones and Blackberry mobile devices.
• Negotiate and work with vendors such as CDW, PC Connection for our technology solutions.
• Maintain and support enterprise applications such as Exchange 2003/2010, IIS, Active Directory, McAfee Antivirus, Microsoft Office, etc. Upgraded from Windows NT to Windows 2003 . This upgrade enabled our sales staff to utilize mobile devices and enhance productivity.
• Established test environment for future VMware deployment
• Maintained IBM server running Unix
• Administered Linux server for small user group of 5-8 users
• Update on a yearly basis Disaster Recovery policy with SunGard
• Maintenance of all Windows/Unix servers. Citrix will be employed for factory workstations in 2007, thus reducing man hours in PC maintenance and troubleshooting..
• Manage Cisco PIX 506 firewall and ASA5510
• Support all user workstations using remote software VNC for faster support.
• Manage all hardware upgrades. Implemented rollout of all legacy workstations and upgraded all workstations with new PC's.
• Manage all software upgrades. We currently use Windows Server Update Service for all patch updates. Software upgrades are determined by departmental goals and objectives.
• Manage and maintain Telco system.
• Configure and troubleshoot all DNS related issues using Windows DNS
• Managed all IP addresses using Windows DHCP

MIS Administrator/Confidential

• Manage medical record department of a 6 site health center
• Supervise and coordinate the work activities of a staff of 10.
• Managed the planning and organizing of the documentation, storage, and retrieval of medical records.
• Participate in the development and implementation of policies to preserve the confidentiality of information contained in the medical records and monitor compliance.
• Resolve problems that arise with releases of confidential medical information, misplaced medical records, or irate clients.
• Release medical information on client's and clinician's request and request medical information from other medical facilities.
• Provide medical information in response to subpoenas.
• Compiles administrative and health statistics for the use of clinic administrators.
• Oversee all pc/laptop related issues, break fix, installation.
• Manage hubs, switches and routers
• Process any new data network drop requests
• Troubleshoot any network related issues
• Implement new electronic medical record system

Selected Accomplishments

LAN and WAN

• Specified and upgraded all computer equipment from desktop to back-end servers for all locations.
• Designed and implemented a WAN infrastructure using T1's and Netopia equipment integrating legacy SCO/Unix systems with the new infrastructure.
• Integrated Windows 2000/ 2003/2008 servers into the network.
• Implemented a VPN solution via the Internet to enable a secure connection between a remote location and corporate headquarters. This eliminated the need for a Remote Access Server.
• Involved in day-to-day operation of Windows 2003 network in addition to effort to migrate to an all IP network.

Training and Support

• Implemented computer-based training for Microsoft Office products utilizing Skillvantage by NetG eliminating the need to send users to outside training and providing a means of easily tracking employee progress to the established training requirements.
• Formed and staffed a centralized help desk using Manage Engine software for coordination of support services throughout the organization to increase the efficiency and effectiveness of support services.
• Created and manage standard desktop images for employees based on job function reducing the time required to install appropriate software on a new PC by copying the appropriate image to a new computer's hard drive instead of loading individual software applications.
• Telephony Mobile Devices
• Reduced customer service man hours by analyzing the types of customer calls, developing a flowchart of the customer call process, evaluating and selecting a Voice Over IP VOIP system.
• Replaced old PBX to a hybrid PBX/VOIP system. This helped in using unified messaging for a more streamlined messaging method.
• Installed softphone software on laptops of sales staff. This software enabled their roaming sales force to receive and make calls all from their laptops. Their office extension numbers were synced with their laptops making their mobile device a virtual office phone.
• Managed all mobile smartphone devices by implementing Blackberry devices to key management personnel.
• Installed and maintained Blackberry Enterprise Server.
• Strong experience in testing applications for desktop, mobile, wireless and Blue Tooth devices including installation and upgrade testing.
• Broad experience in with wireless mobile device operating systems such as Android, Win mobile, and Palm OS.
• Worked with the carriers and mobile technology partners to evaluate new technology solutions.

Technical Skills: Operating Systems: Windows, NT, 2000, 2003, Windows Server 2008, Windows 7 and familiarity with Linux, Unix, AIX, and Apple Applications: Microsoft Office Suite 97, 2010 Excel, Word, Access, Outlook, PowerPoint, VERITAS Backup Exec, Virtualization software w/ Windows 2008 and VMware, Ghost 9.0, EZvista, Mcafee, Sharepoint, Infoblox, Windows DHCP, Windows DNS, SCCM, Citrix Xenapp, Citrix XenServer, Citrix XenDesktop,