Office IT Controller Resume Profile

TECHNICAL SKILLS

Adequate knowledge ability of:
Remote Desktop/Hard-drive imaging/Cisco IOS/Virtual Private Networking/Microsoft Exchange Mail Server/Network device consoling/PC hardware handle/Cisco Packet Tracer/Computer Forensic Methodology
Windows Server 2008/Microsoft Office 2003-2010/Windows OS administration/Command prompt Windows OS /Typing Exam Jan. 2011 NYS Civil Service: 60 WPM

INTERNSHIP

Confidential

Office IT Controller/Intern

Restored previously poor-state computer to consistent, quality use
Created and stored passwords on all three stations, non-existing prior
Performed multiple file back-up sets and methods, from two main computers
Reset and fixed wireless connection on company local-area network to normal use
Performed periodical hard-drive imaging for fault tolerance, via Active Boot Disk, Paragon, and Clonezilla utilities
Installed wireless printers physically and on the local-area network
Upon notification, resolved issues of internet browser/e-mail file response, and main computer temporary loss of hard-disk storage
Implemented GoToMyPC software for Remote Desktop functionality, as alternate from typical Windows remote connection due to TWC Router device access limits
Set up large free-level Cloud storage account via MEGA researched in-depth and recommended larger-scale Cloud services
Installed Windows XP on salvageable computer, and tested spare driver cards on motherboard for missing functions
Ran virus scans on three stations with ClamAV anti-virus software

EXPERIENCE

Confidential

Customer Service Representative

County Waste rubbish recycling removal company
Inbound and outbound calls relating to Residential service customers
Credit and debit adjustment entry log management with Microsoft Excel - based off of various charges and refunds, combined with company policy
Fast-paced call-center environment with emphasis on live data entry, and 15-sec. call interval period.
Several escalated and negative telephone situations to encounter each day with billing and service disputes, must be handled with a balance between comprehension and company policy
Gave overviews and various walk-thru guidance, for Kubra online bill pay interface software.
Participated notably, at Go Green company recycling events in Troy, and fundraiser for Guilderland Farnsworth Middle School twice 2013/2014 answering service questions, public relations, and data entry for visitor contest

Confidential

Call Center Representative

MasTec - the home installation provider for satellite TV company DirecTV in Northeast
High use of Excel, Outlook Express, and two company data entry-storage software programs
High quantity of telephone in-bound and out-bound calls, based on various appointment scheduling tasks
DirecTV customer calls in relation to their service, appointments, and technician performance and site arrival time
Requirement to multi-task via phone usage, data entry, and interface navigation
Had the ability to communicate and effectively resolve, escalated customer issues with service appointments
High correspondence with co-workers on tasks, including managers, technicians, and supervisors in other offices in the Northeast