Customer Service Representative Resume Belton, SC - Hire IT People

OBJECTIVE

To represent an organization whose mission is to provide exceptional service to all, and offers room for growth while learning new skills.

EDUCATION AND CERTIFICATES

Diploma
A.A. in Psychology

EXPERIENCE

Confidential : GREENVILLE, SC: 2011-Present
Customer Service Team Lead

Oversee and monitor functions of customer service representatives.
Establish and maintain good working relationships with clients, providers, and co-workers.
Complete and maintain daily, weekly, and monthly call center stats reports to Call Center Management.
Collaborate with other Leads to coach and develop customer service representatives.
Handle escalations due to service failures.
Assist with the over flow of calls when necessary.
Coordinate work schedules to ensure there is full coverage for call volume.
Stay within compliance of LogitiCare's policies and procedures to the client S.C. Medicaid.

Confidential : Greenville, SC: 2011-Present
MEDICAL TRANSPORTATION MANAGEMENT, Anderson, SC: 2010-2011
Customer Service Reservation Specialist for South Carolina Medicaid

Efficiently and accurately enter all customer service requests.
Document and resolve complaints and issues.
Improved call center quality scores by handling incoming calls in a professional, accurate, and timely manner.
Communicate with vendors, facilities, and clients to ensure transportation is carried out accurately.

Confidential : Anderson, SC: 2009-2010
Sales Floor Representative/Stock Clerk: Seasonal

Unload and stock store with merchandise.
Improved lost prevention percentage by being knowledgeable and paying close attention to detail.
Handle all customer inquiries about merchandise and transactions.

Confidential : Greenville, SC: 2006 -2008
Customer Service Representative (Certified Billing Agent for U.P.S.)

Provide a timely and effective resolution for supply ordering, billing issues, tracking and scheduling package pickups.
Initiate investigations and answer customer inquiries pertaining to service failures
Communicate with vendors and clients to ensure packages are being delivered accurately.

Confidential : Anderson SC, 2005 - 2006
Credit Manager Assistant

Provide an exceptional turnaround on delinquent accounts by collection through various collecting methods.
Perform various administrative duties: contract approvals, bank deposits, and bookkeeping.
Improved customer loyalty by following up on inquiries and request a timely manner.

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Customer Service Representative Resume

Belton, SC

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