SUMMARY

Information Technology and Siebel professional with over 12 years of extensive and progressive experience in managing, architecting, analysis, design, development, configuration, integration, customization, upgrades and migration of business application software using Siebel CRM package and integration with ERP Systems. Lead and managed an offshore team to ensure that development and testing tasks were delivered on time.

Lead inventory management process re-engineering which achieved 99.98% data accuracy for my company and structuring and implementing an order management process which generates revenue over $1B annually for my company's US division.

I am regarded by my reports, peers, supervisors and business owners as an ethical, energetic and successful leader.

Responsibilities:

• Extensive interaction with Business, Operations, Technology, Stakeholders, SME to lead JAD Sessions and drive the requirements to completion.
• Played leadership roles on various project such as project planning, coordination, problem resolution and status reporting.
• Over 11 years in Siebel CRM Implementation (6.0,7.0.4, 7.5,7.8, 8.1 ) (Finance, Marketing, emedical) in Various roles (Project Manager, Business Analyst, Technical Analyst, Dev Lead, Production Support Lead )
• Involved in 6 Siebel successful implementations.
• Builds and maintained significant alliances and support across the client's business.
• Lead complex Siebel/CRM and ERP initiatives in client organization successfully.
• Consults and shapes development of the client's approach to identifying and managing risks and assumptions and for realizing benefits at a department level.
• Team Management based on Offshore-Onshore model.
• Plan and lead delivery of workshops and facilitated client events.
• Extensive experience in designing and/or managing major Siebel projects.
• Has an architectural understanding of multiple technologies such as collaboration, knowledge management, application development, and related Business & IT areas.

Main Skill Areas:

Siebel: Siebel Tools, SQL Server 2008, Siebel EAI, Siebel EIM, Siebel Workflow, Siebel Configuration, Siebel Server Administration
Business Availability Center: BPM, Site Scope, Vugen Scripting, Load Controller
Microsoft: Windows 9X/2000/XP/NT, Microsoft Office, Visio, Visual Studio 2005, SQL Server 2005, Visual SourceSafe
SME: Siebel emedical, Siebel Financial Services, BAC, Site Scope monitoring

Education:

Bachelor of Engineering, Mechanical

Experience

Confidential, Austin, TXOct 2005 - till date
Siebel Integration Lead

• Neuromodulation Division Organization to be merged with USD
• Go to market as single SJM organization.
• Create a single SJM based selling organization.
• To determine operating synergies across support organizations by standardizing on tools and process across the two organizations.
• To determine efficiencies for field sales process automation and adopt what has worked in USD within NMD Sales organization.
• All historical SAP data needs to be available for reporting.
• Rapid deployment of Siebel where Sales Rep can book orders via WB and print the Billing and Registration Forms.
• Initiate Inventory return process via WB where Reps can print the Return form and send it to the Returning Goods department.
• Define the Sales Orderprocessing for NMD and exception process.
• Replace independent web applications for NMD and have a standard Siebel roll-out plan till 2013
• Sales Order Processing real time integration with SAP along with Consignment fill-up orders in Phase 2.

Siebel Production Support Lead

• Providing Support to 1200 Sales Reps and 100 back office users for Siebel Application.
• Ensure that Siebel application is available to users 24*7 which generates revenue of more than $1 billion per year
• Making sure that all master data from SAP(Hospitals, Physicians, Address, Rep Information, Inventory, direct sales, products, pricing) are in sync with Siebel application
• Working with SAP team on the integration process between the 2 systems.
• Made changes to the process and corrected the Interface to achieve above 99.95% accuracy of data.
• Business Availability Center:
• Dashboard of all USD IT applications where IT Admins / Management can see and check if everything is online or not.
• Load / Stress testing using HP Load Controller of every application before they are deployed to the users.
• Created 5 BPM Monitors which collect the performance of various IT applications (Siebel, COSMOS, PULSE, CALLIDUS) from different locations
• Getting teams together from different department to ensure that the Provisioning process is established and followed which will help the new Sales Rep get access to Siebel on time.
• Maintaining Implant Flash Integration process which send implant data to PULSE application for reporting.
• Providing business with HDST tool queries so that SOS can pull reports without waiting on to create a ticket.
• Created a report which runs every month end week and gives visibility to the SOS team on the status of events.

Siebel Developer

• Development and Rollout of SFA III Application:
• Worked with IBM consultants to ensure that SFA III was rolled out to all the Sales Reps in USD.
• Analysis provided on how much data was being loaded daily and how can it be reduced so that the processes do not take a long time to execute
• Worked on the pricing development to ensure correct and lastest pricing is available in WB.
• Development and Rollout of Siebel Application:
• Integration with SAP and Siebel
• Integration with Siebel and Patient Device Tracking System (PDT)
• Pricing re-design (Pricing done at Model level instead of Part #)
• Integration with Merlin.net and Siebel
• Created reconciliation process which helped to achieve close to 100% of data accuracy

Confidential, Dallas, TXJan 2001 - Oct 2005
Siebel Consultant

• Siebel SFA Implementation for Citicapital Commercial Corporation, Dallas, USA
• Citicapital has rolled out the Siebel based Sales Force Automation solution for the Transportation Management Group and Industrial Equipment Finance Group. As a part of common Sales Force Automation (SFA) project for the remaining business of Citicapital Commercial Corporation, conducted a Gap Analysis for the following lines of business of Commercial Vendor Solutions Group:
• Business Technology Finance
• Citicapital Bankers Leasing
• Citi Commercial Asset Based Funding
• Citi Commercial Equipment Finance
• Citicapital Franchise Finance
• Healthcare and Energy
• Siebel SFA Implementation for Commercial Markets Group, USA
• CMG has decided to replace their existing PeopleSoft application with Siebel SFA. Siebel SFA was already rolled out to the Citicapital world, so senior Management decided to use the same Citicapital baseline application for CMG instead of creating a total new application.
• Diagnostic - Understand the motivating factors in seeking SFA application.
• Understand and define the high - level business process and technology requirements for CMG.
• Identify Gaps if any and understand how it can be bridged.
• Define scope, process, and approach towards implementing Siebel at CMG
• Siebel Upgrade for a leading bank from Siebel version 6.0 to version 7.0
• Flexcube Siebel Connector for carrying out various transactions.

Confidential, Austin, TXNov 2011 - Till Date
President

• Responsible for leading CTCL, a non-profit organization which consists of more than 300 active members.
• Ensured that the league was compliant to the governing body membership requirement.
• Currently Five Directors and Vice-President report to me.
• Oversee daily CTCL functions which include match scheduling, meetings with National and Regional officials, conduct youth programs and the budgeting for the year.