CAREER OBJECTIVE

To obtain a challenging position as a computer professional which will offer the opportunity to use my experience and knowledge.

WORK HISTORY

Oct 10 - Present Report Writer, Confidential, Las Vegas, NV

Creating daily, weekly, monthly and on demand reports using crystal reports for Corporate Help Desk of Pinnacle Entertainment. Reports used for internal use among all 8 Pinnacle properties. Providing training and documentation for setups and usage of reports.

July 07 - Dec 10 Help Desk Coordinator, Confidential, Renton WA

Oversee the development, implementation, and administration of help desk procedures. Responsible for prioritizing and executing tasks. Manage the incoming calls to the Help Desk. Oversee and manage the workflow of IS Help Desk Technical Support and PC & Network Technicians. Coordinate and/or perform hands-on or remote fixes at the desktop level, including software, hardware, implementing file backups, and configuring systems and applications. Working with Analysts and Help Desk Team, monitor and test fixes to ensure problems have been adequately resolved. Track and analyze trends in Help Desk requests and generate statistical reports. Represent the IS Department in various workgroups, committees, etc. Training of new employees. New employee orientation.

Oct03 - July07 Software Consultant, Confidential, Bellevue,WA

Installation, upgrade and customer support of third party Facilities Management Maintenance SQL Based software and upgrade databases used throughout the 34 community and technical colleges in Washington state. Travel to various locations throughout the state for installation and training for system administrators, staff and basic users as well as technical support and user support via telephone, remote connections and VPN connections. Creating reports using crystal reports for custom report development.

Nov 01- Oct 03 Computer Operator, Confidential, Bellevue,WA

Responsible for operating and maintaining HP3000 and HP9000 processors, used by Washington State Community and Technical Colleges. Bringing systems online daily and performing backups as well as restores for users and in-house analysts and programmers. Distribution and processing of monthly reports for all schools. Maintaining printers and tape drives.

Oct 01-Nov 01 Data Technician, Confidential, Seattle, WA

Responsible for creation of documentation of procedures. Projects involving several types of media input. Inventory and cataloging of tapes, tape restores using Veritas Backup Exec and loading restored into MSMail and MS Exchange for the purpose of assisting law firms in various court cases.

Oct 97-July 01 Senior Computer Engineer, Confidential, Las Vegas, NV

Responsibilities include supervision of several technicians at the Bellagio and MGM Grand properties as well as the Dispatch technicians for off shifts. Actively resolve trouble tickets with the Help Desk. Frequent communication to assist users through extensive direct and telephone trouble-shooting. Documenting trouble ticket status so that users can check status of open tickets. Troubleshooting and coordinating the repair of desktop and laptop systems. Installation and troubleshooting of software including Microsoft Office, Outlook98, Internet Explorer, Client Access, Crystal Point and smsHOST as well as operating systems including Windows 95/98/2000/NT. Configuration of new user workstations and hardware including Dell PCs, Wyse Thin Client workstations, Laser printers, Tally high speed printers, Okidata 390's, Micros workstations, used throughout all MGM Mirage Properties. Configuration of users for remote access. Maintain corporate assets and inventory for all users. Played vital part in rollout and setup of equipment for the Bellagio opening, with major projects including setup of room reservation, front desk and VIP areas. Maintained and monitored hotel systems and doing hotel backups. Distributed weekly and nightly reports used by management as well as in house distribution.

Sept 95-July 97 Accounting Systems Analyst, Confidential, NY

Responsible for maintenance, daily operation and monitoring of an HP 9000 Unix based operating system. Troubleshooting problems encountered by the accounting department using Elite Legal Billing System. Create on demand reports using Informix SQL and 4gl database languages. Running daily, weekly and monthly reports for distribution and management use. Monitoring Equitrac cost recovery systems used on Faxing, Duplicating, Word Processing and telephone operations. Update and maintain Distributed Time Entry (DTE) database for the purpose of interfacing time entries into the Elite System for main and three branch offices. Installation of various software packages onto network for firm wide and individual use.

July 93-Sept 95 Data Processing Manager, Confidential, New York, NY

Involved in conversion of computer system from Quorum MP1500 Accounting System to TMC Legal Management System. Maintain interfaces of Equitrac, local travel databases and Carpe Diem Time Entry System for entry into LMS. Train personnel on Legal Management System and subsystems. Accounting system support for all departments. Process, review and distribute monthly and special management reports. Input time and costs for updating and month end processing. Balancing of system at month end. Create on request reports using LMS database retrieval system. Scanning and coding onto IPRO Data System. Purchasing computer supplies for MIS Department. Assist in maintaining Trust & Estates Litigation database.

Oct 92-July 93 Data Processing Coordinator, Confidential, NY, NY

Maintain and update interfaces for 8 regional and home offices. Perform system backups. Maintain user and attorney files. Train new personnel on MP1500 Accounting System as well as TMC LMS Accounting System. Process, review and distribute monthly and special management reports. Input time and costs for updating and month end processing for purpose of billing.

Aug 88-Jan 92 Computer Operations Supervisor, Confidential, NY

Responsible for daily operation of three HP3000 Series 68 Computer Systems, including monitoring of three HP1000 Front End Processors. Interaction with users and management. Logging of system activities, daily backups and beginning and end of day processing, system shutdown and restart.

Sept 86-Aug 88 Computer Operator, Confidential, Great Neck, NY

Responsible for daily backup of HP3000 Computer System. Inputting and maintenance of Physician and Hospital Database used for creation and distribution of in house reports as well as creation of directory, which was distributed to members.

EDUCATION

AAS Degree in Data Processing

REFERENCES

Furnished Upon Request