Summary:

• Over 17 Years of experience across IT Infrastructure Administration, Management, Consultancy and architecting solutions for Enterprise System Management Tools with specialization on HP BTO OpenView Suite of Monitoring Solutions technologies.
• In-depth expertise on Implementing HP Operations Manager for Windows 9.x, HP SiteScope 11.x, HP Reporter 3.7, HP Performance Manager, HP BSM 9.x including knowledge on Integrations between these modules and High Availability solutions.
• Has worked on various projects in Implementation Migrations of HP BTO OpenView Products.
• Results-driven IT Professional with notable success in designing, planning, analyzing and implementing solutions in support of business objectives.
• Excellent problem solving skills, good communication and interpersonal skills.
• Excellent knowledge of Healthcare Hospira , Retail Johnson Diversey , Finance Fidelity Investments , Energy Utilities Thames Water , Banking NBK Media Walt Disney domain.
• Actively involved in Production and Maintenance Issues and preparation of documentations.
• Has good working knowledge of RFP's, compliance solution designing.
• Worked as a Presales Consultant with CA technologies and was handling Service Assurance Portfolio of CA products.

Technical Skill:

• Operating Systems : Windows 2000, Windows 2003, Windows 2008 Terminal Server.
• Hardware Platforms : Dell Power Edge 2950 series, IBM XSeries 345.
• Packaging : Microsoft SMS 2003
• Mailing AD : Microsoft Exchange 2000 - 2003, Microsoft Active Directory 2003
• Backup : HP Data Protector 6.10.
• ESM Tools : HP OMW 8.16 9.0 for Windows, HP OMU 8.x for UNIX, HP Reporter 3.9, HP Service Desk 4.5, HP Site Scope 10.x 11.10, HP BAC 8.02 BSM 9.24, Performance Manager, CA Server Automation, CA Client Automation, CA Data Centre Infrastructure management, CA Configuration Automation, CA Nimsoft Monitor 7.x

Trainings Undertaken:

• EMC Service Assurance Manager Training attended at EMC Bangalore
• Attended Data Centre Infrastructure Management training conducted by CA Technologies.
• Attended CA Server Automation training conducted by CA Technologies.
• Attended CA Infrastructure Management 2.0 training conducted by CA Technologies
• Attended CA Nimsoft Monitor 7 training conducted by CA Technologies
• Attended CA Service Assurance Products Briefing Sessions held at Macau Hong Kong

Professional Experience:

Confidential

BSM Specialist

Responsibilities:

• Work in concert with other DTSS Towers to enable or integrate existing tools into the Enterprise Systems Management framework, and will interface with enterprise, segment and supplier partners to understand and fulfill monitoring requirements.
• Direct hands on experience with HP Business Service Management BSM Operation Manager I OMi including integration and administration.
• Integration of HP Service Manager with HP BSM Omi for auto ticketing.
• Integration of HP OMW 9.x with HP BSM Omi for event forwarding and topology synchronization.
• Integration of HP SiteScope 11.x with BSM for event consolidation and topology synchronization.
• Understand the CA Service Desk Environment for Integration of CA SD with BSM Omi for Auto Ticketing.
• Establish and maintain relationships with the Enterprise and Segment Customers that leverage the Monitoring Service, and provide technical input to the Incident Problem Management process to help teams eliminate recurring incidents and minimize the impact of incidents that cannot be prevented.

Confidential

Principal Consultant

Responsibilities:

• Good understanding of CA's Virtualization Service Automation Suite of products and range of solution sets help identify the best possible solutions to meet customers' business needs and how to appropriately position CA solutions with customers.
• Ability to demonstrate effective partnering with CA's internal and external partners.
• Developed specialized knowledge to analyze, design, construct and implement solutions which address complex business or technical requirements.
• Responsible to build Customer, Partner and Prospects relationships to better understand their business and IT challenges.
• Worked closely with the account team and the customer / Partner to obtain a deep understanding of the customer's technology needs or Partner's offerings and architect a solution to meet them.
• Maintained a deep technical knowledge of the products developed by the business unit.
• Provide technical specifications and requirements documentation as necessary to support the proposed solution.
• Ensure technical requirements required by the proposed solution are clearly communicated to and understood by the client and meet the client's expectations.

Highlights:

• Successfully Implemented CA Nimsoft 7.x Proof of Concept for one of the telecommunication client and demonstrated the capabilities of the product.
• Configured various probes for Servers, SQL, Oracle, and Active Directory for proactively monitoring the client environment using CA Nimsoft Version 7.
• Integrated CA Nimsoft with EMC Storage devices using out of the box probes.
• Customized alerting and email template configuration.
• Worked on Cisco and custom probes to discover monitor Client Network Infrastructure.
• Integrated CA Nimsoft with Helpdesk Solution for auto ticketing.
• Attended 7 days CA Conference at Macau Hong Kong for CA Service Assurance Product briefing sessions.

Confidential

Architect

Responsibilities:

• Scrutinizing the needs and requirements, Architecture, design and deployment of both a Proof of Concept and Implementation of HP BTO Suite of products for internal corporate as well as external customers using a Shared Services Management Platform.
• Devising and effect specific architectural recommendations including redundancy, failover and data integrity.
• Conducting a study of the existing client environment to build the migration plan from existing tools to HP OpenView tools.
• Designing the overall proposed HP Solution with options for High Availability and without High Availability and considering risks involved when going for Solution without HA.
• Documenting the High and Low Level design documents.
• Formulating the Scope of Work and test cases for the proposed solution.

Highlights:

• Involve in weekly team meetings to track and discuss the status of the Project.
• Designed and Implemented Multi-tenant Platform for HP OpenView tools for Global Command Centre.
• Implemented the HP Operations Manager 8.16, 9.0 for Windows to monitor critical servers, HP Reporter 3.8 to provide reporting solution for availability and custom reports using Crystal Reports based on the customer requirements.
• Imparted relative trainings for team members once the project is implemented and provide with necessary project related documents.

Projects Undertaken at Wipro

Title : HP OV Migration

Confidential

Role : Architect

Confidential

Environment : HP OVOU 8.x, HP OMW 9.0, HP Reporter 3.9, HP PM 9.0, HP BSM 9.x

Responsibilities :

• Understand the current estate of Thames Water and do a feasibility check of exiting monitoring solution and suggest the best migration solution approach.
• Co-ordinate with the teams and relevant stake holders to get the required data for monitoring during data gathering phase.
• Provide with best practices on migration of current HP tools to their newer versions and at the same time also ensuring there is no downtime in monitoring of existing environment.
• Implementation of HP Operations Manager Windows 9.0 and various Smart Plug-Ins like SQL, Oracle, DB2 and SAP.
• Provided solution approach on migrating the HP OMW database from SQL Express edition to SQL enterprise server which was part of a risk due to SQL Express Database Size Limitation.
• Analyze various native point tools and did feasibility study to integrate with our new monitoring solution for centralized event management and correlation.
• Build solution design documents for an end to end monitoring including the High and Low Level Design.

Ensured that:

• There is limited downtime during the migrations process.
• The proposed solution would benefit the client to achieve end to end monitoring.
• The proposed solution would also benefit with tight Integration of existing Client tools with HP Monitoring tools solution.

Title : JDI Transitions

Confidential

Role : Consultant

Environment : HP Operations Manager 9.x for Windows, HP SiteScope 11.0, HP Reporter 3.9 HP PM

Responsibilities :

• Participate in Client Meetings to understand IT Infrastructure setup, study the capabilities of their existing tools used for monitoring and to provide them with an end to end monitoring solution.
• Co-ordinate with the teams and relevant stake holders to get the required data for monitoring during data gathering phase.
• Prepare relevant tools specific templates and provide them to team members to capture data to be used for monitoring.
• Build solution design documents for an end to end monitoring including the High and Low Level Design.

Ensured that:

• The proposed solution would also benefit with tight Integration of existing Client tools with HP Monitoring tools solution.
• The solution provided included HP tools like HP Operations Manager for Windows in Cluster, SiteScope in failover, HP BAC in load balancing to achieve high availability.
• Integration of HP Operations Manager for windows with HP BSM Omi for centralized events monitoring and correlation.
• The solution finally integrates with Wipro MoM for further event enrichment and correlation before it gets ticketed into Remedy.
• HP Operations Manager 8.16 for windows is implemented in High Availability Solution.
• Integration of HP Operations Manager with Wipro MoM.
• Configure email alerting for critical alerts.
• Create role based user profiles to access HP Operations Manager Console.
• Integrate HP Reporter with HP Operations Manager for Windows.
• Configure Reporter Packages and provide custom reports.
• Configure Smart Plug-Ins for Windows, UNIX, Active Directory, SQL, and Exchange for monitoring.
• Provided oversight of HP tools administration and maintenance, configuration management, modification and documentation of Monitoring tools infrastructure.

Title : HP OV Services

Confidential

Role : Consultant

Confidential

Environment : HP OpenView

Responsibilities :

Managed the team of network management systems administrators responsible for the stability and quality of network operations and systems at a government client site.

Ensured that:

• The best practices were followed in services management ITIL and to industry standards.
• Proper configuration and integration of NOSC tools to serve the infrastructure management and reporting purposes.
• Coached and mentored a team of technical personnel for continuous NOSC functions improvement.
• Provided oversight of NMS administration and maintenance, configuration management, modification and documentation of NOSC tools infrastructure.
• Participated in project-related initiatives, serves as a technical resource capacity as assigned. Participates in cross-departmental meetings and projects.

Title : Proof of Concept

Confidential

Role : Consultant

Confidential

Environment : HP Operations Manager Windows 8.16, HP NNM 7.5, HP Reporter 3.5, HP PM

Responsibilities :

• Demonstrated the functionality of HP OpenView modules HP OMW 7.5, NNM 7.50 and Reporter 3.5 to meet the NKB's IT requirements which was agreed upon set of proofs or tests that define its success criteria.
• Demonstrated NBK's requirements were successfully by implementing HP Operations Manager 7.5, HP NNM 7.50 and HP Reporter 3.5 for Windows.
• Integrated the:
• HP OMW 7.5 and HP NNM 7.50 to forward critical events occurring in network to central HP OMW console.
• HP Reporter 3.5 with HP OMW 7.5 and HP NNM 7.50 to gather all the critical data and generate reports based on client's requirements.
• Presented client with the Implemented HP OpenView solution.

Confidential

Sr. Systems Engineer

Responsibilities:

• Responsible for the Administration and Management of HP Operations Manager 7.50 for Windows
• Installed, upgraded, carried out troubleshooting of HP OpenView Agents and ensured that the business critical servers are been monitored.
• Conducted weekly meetings to discuss the status of project.
• Involved in Patch Management of the HP OpenView patches before deploying on production servers.
• Deployed custom policies, scripts for monitoring Business Critical Applications as per the requirements.
• Provided level 3 and On Call support for various business units and meet their expectations.
• Led and mentored the team members for continuous IT support.

Confidential

Systems Analyst

Responsibilities:

• Delivered technical support on Microsoft Platform and managed the client's environment.
• Responsible for migration of Active Directory controllers and exchange servers.
• Worked on service tickets and provided support for Microsoft Active Directory Servers, Exchange Servers and Firewalls.
• Designed and implemented HP Operations Manager 7.21, Network Node Manager 7.50, Service Desk 4.5, Reporter 3.5, and Service Information Portal 3.21 for Windows for Global Operations Centre monitoring.
• Guided and mentored a team of 4 members involved in setting up Global Operations Center.
• Designed reports based on customer requirements.

Highlights:

• Facilitated with the Client Appreciation Award for Best Support awarded by Cognizant Technology Solutions.
• Implemented the best backup strategy for Production servers and configure alerts for the same and centralized console monitoring.
• Integrated NNM 7.50, Service Desk 4.5 and Reporter 3.5 with HP Operations Manager 7.21 where all the critical network related alerts gets forward to OMW 7.21 and based on the criteria a ticket will be opened in Service Desk and get assigned based on the database rules and flow.
• Setup the Network Operating Centre for Cognizant technology Solutions at Bangalore using HP BTO Suite of Monitoring Solutions.

Confidential

Title : Microsoft SMS 2003 Implementation

Confidential

Role : Consultant

Confidential

Environment : Microsoft Technologies

Responsibilities:

• Designed and implemented the Microsoft SMS 2003 solution for DFS to meet Business requirements of Packaging, Software Inventory and Software Metering.
• Worked with the Microsoft Malaysia team in designing the Microsoft SMS 2003 solution.
• Implemented Microsoft SMS 2003 solution as the architecture involved various sites across the globe.
• Configured custom reports based on Client's requirement which includes, hardware inventory, software inventory and licensing information using SQL queries.
• Involved in Microsoft Active Directory, Exchange 2000 servers administration and support activities.
• Managed the Disaster Recovery planning and testing at remote site.

Confidential

Associate Consultant

Responsibilities:

• Implementation of HP OpenView 7.x for Windows environment to monitor Business Critical Servers.
• Creation of Policies, node groups, agent deployment, agent up gradation, patch management activities.
• Implemented various modules of HP OpenView in a multi domain model and also worked on Exchange and Windows Smart Plugins and generating reports for the same.
• Administered Windows 2000, Exchange 5.5, Trust relationships between NT Windows 2000.
• Involved in mailbox movement activities and configuring backup procedures.
• Responsible for Administration of Windows 2000 Domain, Trust relationships between NT Windows 2000.

Highlights:

Honored with the Service Excellence Team Work Award to Manage StorageTek's IT Operations, awarded by GAVS.

Commenced Career

Confidential

Systems Administrator

Confidential

Network/Hardware Engineer

Syscon Systems

Confidential