Customer Support Specialists Resume Raleigh NC - Hire IT People

Professional Summary

RESULTS-DRIVEN CUSTOMER SERVICE REPRESENTATIVE with an impressive 10 year track record of success providing swift resolutions to customers both internal and external, ultimately providing solutions, and winning loyalty.

Demonstrates sense of urgency in busy call center environment
Possesses exceptional ability to build productive relationships, resolve complex issues and win customer loyalty
Demonstrates outstanding problem solving and active listening skills and able to diffuse difficult customer situations with tact and ease
Acknowledged and unwavering commitment to providing exceptional customer service

Work Experience

06/2011-09/28/2012 Confidential, Raleigh NC
Customer Support Specialists
Manage orders that transfer from Vista to PRMS
ensuring both systems correlate.

Order Management & Entry
Maintain email box in outlook where all request and orders come in
Work directly with logistics to manage shipping changes
Liaison between the customer and plant
Provide product pricing and availability
Proactively provide order status reports to customers
Provide daily order shipment notifications
Build relationships with customers

01/2011- 06/2011 Confidential, Durham NC
Data Collections Specialist
Collect data from health care facilities on behalf of U.S.
Department of Health and Human Services

Make outbound calls to hospitals, doctors offices, institutions and pharmacies
Collect billing information from health care providers and billing agencies
Input collected data into a government secured database
Persuade providers to participate in government sponsored study on health care

04/2007-09/2010 Confidential, Cary NC
Customer Care Coordinator 2
Using SAP system scheduled engineer’s service of medical equipment to include emergency repair, maintenance and
modifications according to FDA regulations

Managed a high-volume workload within a deadline-driven environment
Viewed as an exceptional team player, supporting understaffed team handling several geographical states
Awarded Simply the Best Employee Recognition for commitment to going above and beyond the call of duty
Continuously meet or exceeded performance benchmark targets
Finding available resources for immediate repair work in a timely manner, while constantly keeping customers advised of progress
Successfully accommodate both internal and external customers schedules

01/2002-04/2007 Confidential, Cary NC
Day Shift Manager

Managed a staff of 15-20 people in a food service environment while handling customer relations

Earned management trust by serving as key holder, responsible for opening and closing of the store
Organized weekly sales reports for the sales department to track product success
Greeted customers entering the store to ascertain what each customer wanted
Guaranteed positive customer experience and resolved customer complaints
Accurately balanced cash drawer and bank deposits
Trained new employees

05/1997-01/2002 Confidential, Park NC
Computer Technician/ Team Leader
Team Leader for computer company handling contract for
Home Depot stores nationwide.

Lead Team of 10 technicians with building, configuring, and shipping of customer specific computers and servers to Home Depot stores
Assisted the technicians with the installation of software, modems and drives
Assisted with the repair of computer systems on site and for existing customers and the maintenance of client documentation
Tested systems to ensure the elimination of bugs and viruses
Responsible for the repair and maintenance of printers, monitors, and scanners
Installed operating systems

Technical Skills

Software systems to include; SAP Vista PRMS
Microsoft Office proficient; Word, Excel, PowerPoint, Access, and Outlook

Education and Training
2012 December Confidential University
Bachelors in Business Administration

Concentration in Contract Management
Minor in Human Resource Management
Coursework in effective training, quality control and staffing

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Customer Support Specialists Resume

Raleigh, NC

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