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Technical Analysis Resume

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Middletown, PA

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OBJECTIVE: To apply a diverse set of skills and professional development in a challenging environment that emphasizes on information technology, customer service, technical analysis and diagnosis.

EXPERIENCE:

Confidential, (Oracle) January 2007 - March 2011
Tier II Technical Support

  • Provide support and expertise via telephone, using remote tools for fault isolation on a wide range of complex systems and network issues
  • Assist with installation, de-installation, break/fix, upgrades, evaluations, and performance issues
  • Use sound customer service skills and be resilient to change in a fast-paced Technical Help desk/Desktop call center environment
  • Resolve customer complaints with a strong sense of urgency on complex problems
  • Use of Radiance, IBIS and Orion remedy ticketing systems / Microsoft Office, StarOffice and Oracle Open Office
  • Duty manager and Team leader skills in a team environment

Confidential, July 2006 - January 2007
Crane operator

  • Effectively transfer large plates from railroad cars in preparation for manufacturing
  • Follow all Safety Procedures at all times
  • Comprehend all functions and procedures of crane operations

Confidential, December 2003 - May 2006
Rack manufacturer / Parts Buffer

  • Chroming, polishing and welding of stainless steel automotive parts
  • Ensure parts exceed inspection requirements
  • Utilize blueprints for the manufacturing of racks
  • Assist Machinists with CnC equipment

EDUCATION:

High School Diploma

TECHNICAL SKILLS/KNOWLEDGE:

  • Utilize the CLI to navigate a Unix/Linux file system
  • Basic to advanced Solaris administration
  • Networking concepts such as IP Multi-pathing and link aggregation
  • Sparc and x86 based hardware knowledge
  • Manage files and directories; create archives and compress, view and uncompressed files in the Solaris OS
  • Personal knowledge of Windows installation, trouble shooting, and utilization

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