Release Manager Manchester, NH

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IT MANAGEMENT PROFILE :

ITIL certified Release Manager with extensive IT service delivery experience. Proven ability to
manage multiple projects in high-volume, fast-paced environments. Innovative problem solver and
solutions provider with total commitment to customer satisfaction.

PROFESSIONAL HISTORY :

Release Manager, Confidential, Manchester, NH (Sep 2010 – Sep 2011)

Owned and managed all phases of the release management process from change request inception
through post-deployment benefit validation.

Chaired change advisory board responsible for classifying, prioritizing, and controlling

changes.

Collected and analyzed project charter information, including business benefits, scope,

effort, and cost.

Performed release capacity resource analysis to aid project scheduling.
Planned, coordinated, tracked, and audited release and deployment schedules and

pipelines.

Conducted weekly status meetings for current and forward scheduled releases.
Administered automated change management workflow product to ensure state and

federal government regulatory compliance and Sarbanes/Oxley 404 compliance.

Partnered with business unit executives (clients), project managers, and development

leads to ensure that project timelines were met.

Release Manager, Confidential,Framingham, MA (May 1994 – Apr 2010)

Directed the daily operation of IT service transition function responsible for release and deployment
management. Applied industry standards and best practices to a process that included the following
roles: Sarbanes/Oxley 404 enforcement, corporate standards compliance, and production migration.

Led and managed staff of production acceptance analysts. Analysts audited and deployed all
production deliverables and managed Sarbanes/Oxley compliance repository for all platforms.

Recruited, trained, and mentored staff members.
Managed, prioritized, and delegated project workload assignments.
Evaluated performance of staff members and administered annual appraisals.
Created resource plans and prepared fiscal year budgets.

Championed and supported IT service management goals, initiatives, programs, and processes.

Served on change advisory board and ITIL realignment committee.
Identified, evaluated, and leveraged change management and project workflow products.
Authored, published, and maintained several change management and Sarbanes/Oxley standards and compliance documents.
Led department’s disaster recovery offsite testing program.

PROFESSIONAL HISTORY :

Systems Analyst, Confidential,Boston, MA (Jan 1988 – Nov 1993)

Developed and maintained application software in a message processing department responsible
for recording and billing customer telephone usage.

Designed, tested, and implemented new systems and major enhancements to existing systems.

Wrote project designs from user specifications.
Coded new and modified PL/I and COBOL programs.
Created test plans and verified user acceptance test results.

CORE TECHNOLOGIES:

Hardware: IBM Mainframe - (3090, 3081, 4341, 9672, ES9000)

Operating OS/MVS (ESA and XA), MS/DOS – Windows 3.1, 95, 98, NT, XP, Vista
Systems :

Software TSO/ISPF, Docutext, Jobscan, Changeman, InfoMan, File-Aid, MKS Integrity, SDF/II
Products : Microsoft Suite (Word, Excel, PowerPoint, Project, Visio, Outlook, Sharepoint),
Daptiv, Remedy, HP Quality Center, Lotus Notes

Databases: VSAM, DB2, CICS, IMS

Languages: PL/I, COBOL, COBOL II, JCL, CLIST, Dialog Manager, SQL, REXX, JAVA

Certifications: ITIL Foundation V3

EDUCATION:

Confidential,Boston, MA
Bachelor of Science in Business Administration

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