IT professional Resume Avon, New York - Hire IT People

SUMMARY

Experienced IT professional, skilled in all facets of IBM mid-range (iSeries / AS400 / Power i) production and application support. Strong ability to communicate with technical and non-technical people on their own terms. Enjoys solving problems in a logical manner, but not afraid to investigate new approaches.

PROFESSIONAL EXPERIENCE

Confidential, Woburn, Mass 2010-January 2012
On contract to Oracle at Frontier Communications, Rochester, NY

Provide software production support for telecommunications billing system (DPI). This includes the maintenance of job scheduling software (ROBOT Scheduler), the
management of software testing in the development environment, and the execution of ad-hoc test data requests.

Confidential, Rochester, NY 2006-2010
.Processed Foods Manufacturer and Marketer

Systems Engineer/Technical Support
Provide iSeries hardware and software production support for corporate ERP system (BPCS) including upgrades and maintenance of system operating system (i5/OS), upgrades and maintenance of the high-availability real-time backup software (IBM DataMirror iCluster), and maintenance of other system-related software (IBM System i Access for Windows, BRMS, Pentasafe, ROBOT Scheduler, MPLUS, SoftMenu, BlueFax, TLAshford). Also trouble-shooting system-related problems through HEAT Call Logging.

Confidential, Rochester, NY 2004-2006
An S&P 500 Company that provides wire line communications services

Analyst/Programmer/Technical Support
Provide code elevation services for IBM Iseries-based DPI applications within a newly created Sarbanes-Oxley related position. Elevate DPI application code during semi-quarterly multi-project releases, and during weekly Heat ticket related releases. Also create and maintain project testing environments on development boxes, and training environments on Call Center training boxes. Enroll and maintain the application programmer databases within the corporate turnover software (Turnover). Issue and maintain Change Management requests for all software releases and data scrubs. Provide RPG and CL programming services as needed.

Confidential, Rochester, NY 2002-2004
A small family-owned world-wide electronics distributor

Analyst/Programmer/Technical Support
Sole provider of production support and programming services in support of corporate distribution system. Developed and maintained software subsystems for all applications in RPG/IBM Iseries environment in corporate headquarters and in Canadian subsidiary.

Confidential, Rochester, NY 1990 – 2001
(formerly Medeva, RPR, Fisons) A $350 million international integrated pharmaceutical manufacturing and marketing group.

Analyst/Programmer/Technical Support
Developed and maintained software subsystems and modifications for finance, supply chain and manufacturing Enterprise Resource Planning (ERP) applications in RPG / IBM mid-range environment. Also managed ERP Help Desk and coordinated ERP application change management.

Confidential, Prior to 1990
Held several IT consulting positions in IBM mid-range environments with a variety of independent contractor/consulting firms.

EDUCATION

B.A., Mathematics / Economics

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