Summary of Experience

Highly motivated and experienced professional with a unique background of Quality Standards knowledge / implementation, Software Testing and Technical Program Management. Skilled in testing of applications in versatile domains such as Healthcare, Travel, Finance, IT using Blackbox and automation software testing technology.

• Hands on experience in Software Validation with tools such as Test Director, Quality Center (QC), Jira and Bugzilla. Strong knowledge of Software Development Life Cycle (SDLC), with expertise in creating Test Plans and Test Cases using requirements specifications.
• Good understanding and working knowledge of the automated test tool - Quick Test Professional (QTP) and test scripts developed in VB.
• Detailed knowledge of Quality Assurance Procedures and ISO 9001 standards including experience in implementation and assistance in monitoring and improvement of all aspects of business performance
• Team-oriented person, excellent analytical and communication skills, attention to detail with ability to multitask.

Professional Experience

Confidential,San Diego, CA April 2012 - Current
Software Test Consultant
Project: QCT - MPSS Integration Testing
Environment: Windows 7, Windows XP, Perl 6, QXDM, QMICM, QPST

Qualcomm Inc. is a US global telecommunications equipment corporation that designs, manufactures and markets digital wireless telecommunications products based on several technologies. The project involves the testing of the functionality and the performance of the integrated components of the mobile devices.

Responsibilities

• Creation of customized test plans, test cases and detailed test steps using functional specification documents for various product lines.
• Setting up test environments, executing automated and manual software tests using call box simulators such as Agilent 8960, Aeroflex / Anritsu stations and other Qualcomm test tools.
• Work closely with the developing engineers and provide support in automation using Perl scripting, sanity test suit, weekly regression suite, or FARM ( factory type) test plans.
• Responsible for correct software build loading and handset provisioning, log collection, issue reporting, issue tracking, and follow up.
• Active involvement in debug sessions and report to assigned project engineer and other teams as required.

Confidential,San Diego, CA January 2011 - March 2012
Software Test Consultant
Project: Medical Intelligence – My healthcentric.com
Environment: Windows 7, Windows XP, Java SE, QC

Medical Intelligence Group is a huge healthcare company in India which caters to a large diversified multicultural group of people. Development of its software “My healthcentric.com” is very complex as it attempts to create a secured networking tool for the doctors, patients, technicians and agents registered with the group and for new users as well.

Responsibilities

• Preparation of modularized test plan and test cases using requirement specifications.
• Detailed analysis of use cases to document test requirements in the Requirements tab of Quality Center
• Performed Sanity and Smoke testing using the Black Box techniques to test the application
• Active involvement in performing Functional testing as well as Regression testing
• Provide the management with test metrics, reports, and schedules as necessary
• Develop training programs and schedules and train new employees.

Confidential,Los Angeles, CA September 2009 – January 2011
Software Test Consultant
Project: Across Ocean Travel Virtual Office

Across Ocean Travel is an Internet based travel website in the USA. It books airline tickets, hotel reservations, car rentals, cruises, vacation packages and various attractions and services using global distribution systems like Amadeus or the Sabre reservation systems. This project involved the testing of their customized software “Across Ocean Travel Virtual Office” and enhancing the product to increase the functionality of the business and efficiency in task management, customer management and time management by providing a virtual office to every staff member globally.
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Responsibilities

• Participated in meetings with the developers, managers and other agents to understand the needs of the business, provided efforts estimate and prepared the test schedules.
• Created test-plan and test cases, utilized Quality Center to maintain test cases and test scripts.
• Performed Black Box testing of various modules.
• Executed scripts in HP Quality Center and documented detailed results.
• Used HP Quality Center for defect management- adding defect, tracking changes and sending defect e-mail messages.
• Made recommendations for additional features on the staff dashboard for product enhancement and customer service.
• Increased time/cost efficiency of the application led to an increase in sales by 16.5% in 2010.

Confidential,San Diego, CA November 2008 – August 2009
Software Testing Consultant

KP Microwave designs, develops and manufactures customized state of the art RF / Microwave Telecommunication components serving the Defense, Military, Commercial and Wireless Telecom industries with challenging technical manufacturing and quality environment. The company offers 200+ existing products and new products are added to the products database regularly requiring development and testing of the company’s website periodically.

Responsibilities

• Lead the effort to redesign business processes, gather system requirements, plan for testing new functionality, and identify requirements for queries and reports and producing metrics associated with test execution and defect tracking.
• Implemented QA methodologies / policies, strategies and plans in all stages of software development life cycle.
• Tested the application compatibility with IE, Mozilla and Netscape browsers
• Involved in various methods of testing such as functional, Interface, Smoke, Regression and provided assistance in Backend testing.
• Worked closely with development team to ensure high quality products are released in timely efficient manner.

Confidential,San Diego, CA June 2002 – December 2011
Quality Analyst

• Analysis of user requirements, procedures, resources and business processes to generate scheduled plans
• Plan, prepare, generate and document all processes, products and procedures as per QA standards and active involvement in writing the QA manual for users to describe operational procedures as per ISO 9000 standards.
• Took leading initiative for the company’s ISO 9000 Quality Certification leading to an increase in the company’s sales by 22% post certification
• Prepare and maintain documentation including flow charts, technical diagrams, tables, reports, test specifications, instruction manuals and user guides using functional specifications.
• Participate in test activities to analyze and correct existing procedures, investigate and correct user problems and bugs and suggest changes to database structures to determine technical feasibility and functional adequacy.
• Assistance in all the phases from requirements to successful delivery of all products due to multitasking abilities, by developing project plans, schedules and maintaining project timelines.

Confidential,San Diego, CA October 2001 – May 2002
Associate Test professional
Project: XML Reference Tagging - Digital Library platform

Parity Computing is a leader in providing a platform that transforms disparate data into a knowledge network providing optimized application- specific interfaces for querying and navigation. This network allows novice users as well as experienced researchers to gain rapid and valuable insights and improves organizational research productivity.

Responsibilities

• Actively participated in walkthroughs/formal meetings to determine the product functionality

user requirements and assistance in generating plans and development of work schedules.

• Worked as a team lead in training other team members and executed the project to ensure its completion within critical deadlines.
• Monitored and supervised the overall working and testing of software parser.
• Generated daily work reports and defect reports to assist the development team in automating the project from 60% automation to 85% and enhancing the software efficiency.
• Tested the product’s application behavior and Graphical User Interface on different web browsers and made suggestions to the development team accordingly.
• Recommended necessary changes and modifications assist in debugging the test issues and documenting the same for generating user guides for future use.

Confidential,Mumbai, India August 1997 – June 2000
Data Entry and Validation Associate

Shapoorji Pallonji is one of the leading construction giants in India and abroad involved in major advanced construction technology using modern management skills, state-of-the-art technology and the ideals of innovation and customer satisfaction. Their Fixed Assets System is used to track down all the fixed assets of the company in all its various branches. It is a multi-modular system including different Modules as Purchases, Sales, Transfer, Depreciation, Revaluation, Disposal of Assets used to keep track of all the relevant information and updating the same.

Responsibilities

• Participated in project life cycle from requirements gathering through deployment.
• Studied the Management Requirements and suggested implementation strategies.
• Data entry, verification, validation, and updating all records related to assets and the system.
• Defect tracking, error checking and generating defect reports from time to time.
• Conducted training programs for all existing and new employees.

Technical Skills

Test Management Tools : Quality Center 9.0/9.2/10.0, Test Director
Automation Tools : Quick Test Professional 9.0/9.2/9.5/10.0
Languages : HTML, XML, VB Script, C, Perl
Bug Tracking Tools : Bugzilla, Filezilla,Jira
Operating Systems : Windows NT / 98 / 2000 / 2007 MS DOS
Database Technologies : MS-SQL, MS-Access
Internet Designing Skills : Art Direct – Corel Draw, Page Maker, Photoshop, Dream weaver, FrontPage, Flash
Others : MS-Word, MS Excel, PowerPoint, Autocad

Education

Bachelor of Commerce Confidential,University
Basic Computer Operations and MS Office Certification, June 1993, A-Plus Computer Education, India
Bachelor of Law, April 1996, Confidential, University
Art Direct Basic and Advanced Certification, Sept. 1999, Boston’s Computer Institute, India
Associate Degree in Engineering: Estimated Completion Date: November 2012