PROFESSIONAL SUMMARY

• Around Six plus years of experience in IT industry includes 3 Plus years of experience inSalesforce.com CRM Platform and experience
• Strong Knowledge inSalesforce Administration and Customization,Data Validation,Sales, Marketing, Customer Service and Support Development team.
• Hands on working experience in Role Hierarchy, Custom Profiles and public Groups creation and user management.
• Extensive experience in analyzing organization processes, converting business workflows into exact Salesforce.com workflows and configuring Salesforce.com to meet business requirements.
• Hands on Experience in creating Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports and various other components as per the client and application requirements.
• Extensive business knowledge and customization experience on various salesforce.comstandard objectslike Accounts, Contacts, Opportunities, ProductsandPrice books, Cases, Leads, Campaigns, Forecasting, ReportsandDashboards.
• Experience inCreating Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actions andApproval Process.
• Coordinated and transferred knowledge to the offshore team.
• Experience in creating detailed process documentation and deployment process on issues for Future Follow ups.
• Excellent Leadership and Interpersonal skills, Team player with ability to work effectively with all levels of organization and individually as well.

CRM:Salesforce

Salesforce Technologies:Workflow & Approvals, Reports, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects

Languages/Scripting Languages:Transact SQL, C, C+, Java, HTML, VB Script

Databases:Oracle 10g, SQL Server 2000/2005/2008, MS Access

Version Control Systems:CVS

Tools:SQL Server management Studio, SQL Profiler, Performance monitor, Microsoft visual studio2005 / 2008, Microsoft Office Suite

Data Modeling:UML, MS Visio

Load Testing/ Defect Tracking Tools:LoadRunner, Test Director

Operating Systems:Windows XP, Windows NT

PROFESSIONAL EXPERIENCE

Confidential, Portland, Oregon Dec 2010- Aug 2012
Role: Salesforce.com Administrator 

Confidential provides Auto, Home, Life, Business, Recreational and Financial Insurance services to customers. This project was developed to maintain Accounts, Contacts, Opportunities, Cases, Solutions, Products, opportunities and case management.

Responsibilities:

• Administrated and monitored the company’s Salesforce CRM application. Created the workflows for automated lead routing, lead escalation and email alert
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.
• Involved in creating gap analysis document, clearly identifying the data, business process and work flows of the organization with respect to salesforce.com implementation.
• Developed and Customizing salesforce.com application based on the user needs.
• Developed field & page layout customization for the standard objects like Account, contact, Leads.
• Maintained and gave permissions to communication templates based on Profiles.
• Performed Data Analysis and migrated data from SQL Server database to sales force.
• Involved in Accounts Merging, maintaining Public Groups.
• Created Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Worked with senior team members to analyze of each product and its competitor, to integrate new product, and optimize existing products.
• Imported accounts and contacts data through Import Wizard.
• Worked on data migration from databases to SFDC using Data Loader.
• Build the organization’s role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization’s hierarchy.
• Performing the Risk Analysis and Cost Assessment for the Project implementation.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Created new custom objects, assigned fields, custom tabs, components, custom reports.
• Created custom Reports based on business need and associated them to Dashboard.
• Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.

Environment: Salesforce, Apex Data Loader, Mozilla Firefox, Internet Explorer, Microsoft Excel.

Client: Confidential. Arden Hills, MN. Aug 09- Nov 2010
Role: Salesforce Administrator 
Responsibilities:

• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Responsible for enabling network-based security and organization-wide list of trusted IP address.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Created the workflows for automated lead routing, lead escalation and email alerts.
• Work closely with prospects/clients to identify technical requirements and technical infrastructure for CRM based enterprise solutions.
• Worked as enhancement team member and performed the roles of Salesforce.com Administrator in the organization.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Involved in the maintenance of the previous versions of the product by addressing bugs and client issues.
• Responsibilities include defining integration architecture, documenting technical requirements, and identifying success criteria.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Involved in integrating web service with SalesForce.com to load Leads back and forth from Salesforce.com to Legacy and vice versa.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Responsible for creating Sharing rules among all the users in Different Roles and Subordinates.
• Responsible for creating Queues, Workflows rules and tasks to share and automate work to the users in the Queue.
• Created unit test cases and coordinated change requests to drive the business requirements during Integration and Testing stages.
• Working with Operations Manager and users to determine business requirements, provide administrative support and design /implement solutions in Salesforce.com CRM.

Environment: Saleforce.com platform, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services Security Controls, Windows XP

Company: Confidential. Jan 08-July 09
Role: Salesforce Administrative Consultant. 
Responsibilities:

• Performed the roles of Salesforce.com Administrator in the organization.
• Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns,
• Coordinated with users to determine requirements and prepared design documents.
• Performed detailed analysis of technical and business requirements
• Reports and Opportunities.
• Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, and Components, to suit to the needs of the application.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Involved in field & page layout customization for the standard objects like Account, Contact, and Leads.
• Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Environment: Saleforce.com platform, Visual Force Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Windows XP.

Confidential Jan 2007 – Dec 2007

Role: Business Analyst
Supervised and trained peers and new employees. Worked in multiple projects, with Procure-to-Pay, Administration Management and Web Application knowledge.

• Gathered & Prioritized Requirements by building a Prioritized Requirements Matrix
• Analyzed and developed “as-is” vs. “to-be” environments
• Analyzed comprehensive all relevant Business Processes and Work-Flows
• Developed and managed comprehensive Project Management Plan
• Delivered Project Charter
• Analyzed the corporate-level technology stack for integration into proposed systems
• Co-ordinated with Onsite Supervisor and Managers, for related process requirements to finalize the deal.
• Involved in negotiating client development, as part of a Project Budget team.
• Conducted client meetings to develop requirements for customer needs.
• Prepared Master Requirement Sheet with requirements and corresponding technology.
• Reviewed requirements and technical proposals, with Time Estimation.

QUALIFICATION

• MBA (Computers & Information Systems) – Confidential University .
• Bachelors in Science – Confidential University .