Experience Summary

• Having 13.5 years of experience in the Information Technology which includes 9.5 years in Software Development Support using HP PPM previously Mercury ITG / Kintana and HP Quality Center/ALM. As part of the assignments, have been involved in Requirement gathering analysis, Functional Studies, Application Maintenance and configuration, Development, Technical Support and Unit Testing. Have worked on projects for clients such as GE Healthcare Healthcare domain , Wachovia Financials Inc. BFS domain , Car Quest General Parts Inc. - Automobiles Manufacturing domain Emdeon Business Services Healthcare domain . Working as a SME for QC/ALM implementation. Experience in Installing, Standardizing, Configuring and upgrading Quality Center / Application Lifecycle Management starting from recommendation, installation and customization including authentication setup. Worked as a team lead and project co-ordinator from onsite with timely deliverables and agile project management.
• Having experience on performing version and patch upgrade of HP BTO tool e.g. HP PPM 7.5 to HP PPM 9.14, Mercury Quality Center 9.0 to HP Quality Center 10.0 Windows environment and MS SQL as DB and then migrate to ALM 11.0 and 11.52 Linux environment with Oracle as DB .
• Intensive knowledge on HP PPM ITG Modules like Demand Management- Request Type, Workflows, Reports, Portlets etc., Change Management- Packages, Object Types etc., Worked on ITG Request Type and Workflow system and used Demand Management Change Management to automate the software development life cycle. Intensive exposure in all modules of HP PPM a Demand Management b Portfolio Management c Program Management d Project Management e Time Management f Resource Management h Deployment Management.
• Used Deployment / Change Management module of PPM/ITG using packages, object types and environments to deploy codes to different instances from one central repository Harvest .

Confidential

Project 1

Title Mercury ITG 6.0 to HP PPMC 7.5 Upgrade

Confidential

Operating System Windows Server 2003

Tools/Technology ITG6.0 / HP PPM 7.5, SQL, PL/SQL

Team Size 3

Role HP PPM / QC Consultant

Project Objective

Emdeon has an environment configured under ITG Version 6.0 from Mercury Now taken over by HP that is being used for Project Governance and workflows configured for IT Service Management. Upgrading a HP PPM 7.5 instance involves standard process of two stage implementation. First stage consists of Mercury IT Governance 6.0 to HP PPM 7.1 and second stage is migration from HP PPM 7.1 to HP PPM 7.5, along with iterations to ensure that all existing functions work properly in the upgraded setup.

Project Description

• This Project involves the upgrade of Non-Production Instances to PPM 7.5. This would be done in two stages- Version upgrade from 6.0 to 7.1 and then finally to 7.5. Test and validate full functionality in Non-Production Instances. Setting up of the Production environment's hardware, software and databases as per HP's recommendation. Leverage the Impact analysis report then move the code to production. Load Testing on the production environment and execute the communication plan to affected user community then User acceptance testing and sign off.
• Role and Responsibilities
• PPMC 7.5 Assessment phase and in the upgrade of the ITG environment from ITG 6.0 to PPMC 7.1, 7.5 SP3.
• The high level assessment of the current environment i.e. ITG 6.0.
• Determining the complexity of the configuration, customization and reporting functionalities.
• Assessing all the Out Of the Box Integrations like Siebel, Net Cool Data Cube.
• Assessing the current Hardware and Software licenses databases.
• Evaluating the new usage requirements system compatibility with the upgrade.
• The upgrade implementation, working on the impact scripts, testing and deploy.
• Documenting the functional document, design document, build document and lessons learned document for the upgrade as deliverables.

CONFIDENTIAL

Role HP PPM / QC Consultant

Project Objective

After the successful upgrade of its current application ER from ITG 6.0 to PPMC 7.5, Requirements came from Emdeon Business Services to design new Portlets to be used by executive management along with enhancement in some of the request types extensively used by Business Unit heads.

Project Description

• Gather the requirements from the business unit, analyze the possibilities with PPM bench mark then work on the design and build of the requirements.
• Role and Responsibilities
• Requirement Analysis
• Design and create Portlets
• Configure the existing workflows as per requirements
• Unit Testing and coordinating with technology users until deployed to production
• Work on PPM QC integration with requirement module setup

Project 3

CONFIDENTIAL

Role HP PPM Consultant / Quality Center Admin

Project Objective

Quality Center 9.0 exists in test environment so the client wanted to install and standardize the latest version i.e. Quality Center 10.0 in development and production then bring into use the SDLC best practice to be followed across all business units while keeping track of all the test scenarios and cases related to either a new development or enhancement in HP PPM. Upgrade Mercury Quality Center 9.0 to HP Quality Center 10.0 in test environment.

Project Description

• Quality Center Server set up was done as per HP's recommendation and the latest version i.e.10.0 was installed. The standardization recommended was brought into practice by creating a template project in the Quality Center with customized fields which was mapped with the HP PPM requests' fields so that proposed integration of HP PPM Quality Center will facilitate the necessary changes. The login methodologies of Quality Center were authenticated as per LDAP settings so that user in the client network would find it easy to login rather than have a user id /password specifically for Quality Center. Role and Responsibilities
• Analysis and recommendations as per the existing environment
• Installing Customizing QC 10.0 in Dev and Prod environment
• Configure fields and code as per recommended functionality
• Coordinating with users for issues and raising Service Requests with HP on need basis

Project 4

CONFIDENTIAL

Role HP PPM / ALM-QC Sr.Consultant

Project Objective

ER Employee Request is a HP PPM application that Emdeon uses for its business purpose. They wanted to implement Sarbanes Oxley security model compliance in their current application. So there was a enhancement to the existing workflows with many executions, transitions and decisions that the request had to pass through. ER has been integrated with Quality Center, UCMDB, RCM and Siebel. PPM 7.5 to 9.14 upgrade has been completed as part of the continued service improvement by the client. Quality Center 10.0 in windows environment has been decided to migrate to Application Lifecycle Management ALM 11.52 in the Linux environment with Oracle as database.

Project Description

Due to SOX implementation the request has to pass across different approvals in order to meet SOX processes in place. Dynamic security group was implemented in order to have the security as per the Application selection also taken care was the Segregation of Duties which prevented a person in a security group acted on a workflow step from acting in a different workflow step. Similarly notifications were also taken care to have the correct decision makers notify as and when required. Few reports related to the SOX data were also generated to keep track of the implementation and have a summarized view of the SOX requests. BTO suite integrations have been implemented to give flexibility to the client to have everything under one umbrella with the PPM being the core enabler for these integrations. Client wanted to have a centralized control of its applications so they decided to integrate PPM with the other HP tools. Quality Center being one of them, by using this integration automatically defects and requirements get created in Quality Center and there by the testing cycle are followed in Quality Center. Once the defects or requirements are updated in QC the same is reflected in PPM and vice versa. The PPM 7.5 to 9.14 upgrade has been completed successfully, although we had some performance issues which were resolved by some of the recommendations from HP Support and some with our effort. The TMO is able to track the requirements, defects and releases in Quality Center there by helping them in future reference and releases. The QC10.0 to ALM Migration is being done under my supervision and control. The complete Projects 55 nos. has been migrated to the new ALM 11.52 environment successfully without any issues and the users user base 1500 are able to continue their activities without any loss of previous data or functionality. We then moved the current ALM server repository to a NAS storage due to high volume of data and usage. The Performance Center has also been integrated with the ALM for performance testing which was previously done using Load Runner.

Role and Responsibilities

Analysis and recommendations as per the existing environment

• Configure fields, workflows and code as per recommended functionality
• Requirement gathering from the stakeholders
• Prepare JSP reports based on the requirements
• Help the team in PPM 9.14 upgrade activities
• Came onshore at client location for carrying on the below activities
• Quality Center / ALM Admin activities
• Install configure ALM in Linux for QA and Prod instances
• Migration from MS SQl Server 2005 to Oracle 11g QC 10.0 Upgrade to ALM 11.0
• Upgrade i.e. Migrate/Restore projects from ALM11.0 to ALM 11.52
• Analyze customize ALM projects as per recommendations
• Work on Project Portfolio Management v9.14 Operational Release tickets
• Documenting the functional, design build document
• Work on Integration of ALM with the compatible applications suite
• Coordinating with HP, the product company, for support on need basis
• Day to day co-ordination with client and updating monthly Senior Management Report

Confidential

Project 1

CONFIDENTIAL

Role Team Lead

Project Objective

Car Quest the largest automobile manufacturer in US approached to have the Data Center Management operations executed from Offshore. Had been to onsite for the technical understanding of the operations being executed for all over US. Driven the project from offshore successfully without any issues or risks and is till date running successfully.

Project Description

• Data servers were located all over US in selected data centers which was again linked to a Data Center Management Server DCMS where in we need to manage and run scripts until success location wise on the alert of tickets raised through HEAT by specific data center locations. Monitoring the server health with Nagios and Hobbit tool for the current status and configuring Demantra Application
• Role and Responsibilities
• Requirement Analysis
• Design and create Portlets
• Configure the existing workflows as per requirements
• Unit Testing and coordinating with technology users until deployed to production

Project 2

CONFIDENTIAL

Role Deployment Engineer

Project Objective

CONFIDENTIAL was using the ITG Change Management module for Code migration of different technologies. The code was uploaded in a central repository Harvest, from the repository as source it was required to do the migration to different instances using the packages and objects. In the process of migration we need to have it hashed encrypted and checked back into harvest so that the hashed files were compared in future for the migration to other instances so as to ensure that same code exists in all the instances. If there was any deviation in the comparison of the hash files the migration used to get failed and it would have to be compulsory to start the migration from beginning i.e. Dev Test-Prod .

Project Description

This project involves code deployment from one environment to other for various technologies using the Change Management module of ITG 6.0. The process followed is designed and coded in the workflows for the purpose and the environments are so designed to automatically connect to different instances and execute / deploy the scripts in that instance. The code is pulled from the code repository Harvest for the purpose.

Role and Responsibilities

• Execute deployments using ITG 6.0 for specific application codes for different
• Technology environments
• Design, develop, test, deliver and maintain workflows, object types, environments related to specific application codes for different
• Administration of Object Migrator environment including users, privileges, patches resource utilization etc. and assesses Impact Analysis for enhancements in existing workflows.
• Coordinate with the technology users in testing and then deploying until production

Project 3

CONFIDENTIAL

Role Module Lead

Project Objective

This module is used to automate the leave request placed by different employees in the organization. Once a request for leave is placed, a notification is sent to the approver and team so that it is made known that the resource has applied for leave and after the approver approves it automatically sends notification to the team members along with the HR for record. It has various reports for Leave planning.

Project Description

• Using the Demand Management module a separate Request was created for making ease of tracking and managing the leave management system across the organization. Relevant portlets and reports were developed to have a dynamic and static consolidated view of the data respectively.
• Role and Responsibilities
• Configured Workflows Request Types as per the requirement
• Configured portlets for the pictorial dashboard view for the PMOs and reports to have a static consolidated data view for top level management.
• Implemented levels of security at different stages where user approver has different privileges.

Project 4

CONFIDENTIAL

Role Module Lead

Project Objective

Business intelligence team was using manual process for migration of codes and was handled by the DBAs. In order to automate the process Change Management module was taken into consideration and object types were created for all the technologies Oracle, Cognos Cronacle and the migration code under consideration was uploaded in the GEHC CVS concurrent version system repository.

Project Description

• Gather the requirements from the BI team, analyze the possibilities with PPM bench mark then work on the design and build of the requirements. ITG Change Management module is used to automate code migration for Oracle, Cognos Cronacle technologies depending on the different objects types to be migrated in different environment Dev, Stage Prod which has integration with the Change Control tool CVS .
• Role and Responsibilities
• Customizing ITG Object Types, Environments and Workflow.
• Implement levels of security at different stages for different levels of users.
• Coordinating with the BI Migration team for any migration failure issues in production environment and resolving it.

Project 5

CONFIDENTIAL

Role Facilitator

Project Objective

This project was part of the overall effort to reduce base costs within the Healthcare domain, one area where the client could see a significant cost reduction was in usage based telecommunications services in use. So this project helped in trying to figure out the users with more usages in an effort to reduce costs.

Project Description

• Gather the telecom data from the support central site and run the data across the database based on the filter conditions and extract the data to generate reports for the purpose.
• Role and Responsibilities
• Extracting data from the billing repositories of Vendors like Sprint, Verizon, Global Crossing etc.
• Incorporating SQL for consolidating the extracted data and then posting it in GEHC Telecom Bullet Train Support Central to be verified by Vice President CFO Telecomm Services, Clinical Systems, DI Operations organizations.

Project 6

CONFIDENTIAL

Role Module Lead

Project Objective

• Application Portfolio in ITG is created to keep track of all the active and history data of all the implemented and proposed applications across GE Healthcare. It is the most widely used request that in ITG throughout the organization.
• Role and Responsibilities
• Extracting data from COGNOS preparing reports to be presented to CIOs for Simplification.
• Using the mass update functionality using the ITG Application Portfolio module.
• Posting the reports in Support Central beside follow up with the developers to correct mistakes /oversights in the application if any and updating the application with the same.

CONFIDENTIAL

Role Manager Operations

Role and Responsibilities

Managing and maintaining centralized database. Executing queries for uploading data to a centralized database take backups and have the physical backups stored in DR site.

Organization: Computer India S/w Training and Hardware Maintenance

Title Database Operations and Maintenance

Role Centre Manager Technical Operations

Role and Responsibilities

Managing technical operations and corporate Tata Steel relationship for business development.