SUMMARY:

SharePoint Support Specialist with experience in process design, process consulting and process management with a focus on customer acquisition, finance & accounting operations, projects, business analysis and IT application development. Experienced leveraging expertise in a large-scale environment across multiple platforms and business units, includes working closely with IT and business operations in the development and implementation of large-scale systems. Exceptional record of delivering cost effective, high performance business solutions to meet challenging organizational and economic demands. Extensive qualifications in all facets of business process methodology from conceptual design through documentation, implementation, user training, quality review, enhancements, change management and people management.

Certified Process Design Engineer (CPDE) 2012
Six Sigma Black Belt Professional (SSBBP) 2012
Professional in Business Process Management (P.BPM) 2011
BPM, Lean, Six Sigma Green Belt(Capital One’s certification program) 2005-2007

Impact Makers, Business Process Consultant (June 24, 2011 – February 17, 2012)
Impact Makers is a non-stock, competitive social venture led by senior consulting executives, dedicated and prepared to do things differently.
Assignment: Commonwealth of Virginia, Dept of Housing & Community Development
Mission: Supported the DHCD with the documentation of existing program delivery processes building to the creation of a new centralized application and management system (CAMS) platform enhancing the interaction with client’s access to existing and new Federal and State Housing and Community Development programs throughout the Commonwealth of Virginia. 
Action/Result:

• Actively documented and re-engineered the Project Management Office’s program delivery process, the development of process oversight and reporting for department managers, including the formulation of pending major organizational strategic change management. Collaboratively engaged with all divisions ensuring appropriate alignment with the future PMO’s process expectations and establishing management guidelines for maintaining required documentation.
• Collaboratively developed the story map and impact value matrices ensuring effective application development prioritization and resource utilization, documented process traceability to all story requirements/elements and actively supported the development of story details/business requirements and test scripts leveraging the VersionOne tool for managing all aspects of the application development lifecycle.

Confidential, Business Process Consultant (May 16, 2011 – June 24, 2011)
Atlantic Resource isa premier full service firm that provides clients across the country with comprehensive technical consulting, staffing, training and systems support services.
Assignment: Dominion Digital Consulting & Capital One Financial Services
Mission: Supported the Capital One Canada unit with the creation and documentation of the various support processes required to service the newly acquired Hudson’s Bay Co credit card portfolio. Collaborated with the functional groups within IT and various business units to communicate and clarify business requirements while ensuring products and services were aligned with business needs.
Action/Result:

• Collaboratively formulated and defined business change scope and objectives through research and fact-finding combined with the successful process mapping and documenting of all assigned project related processes.

Confidential,Process Engineer (December 18, 2009 – December 17, 2010)
Collabera is a fast growing, global, end to end IT Consulting Services and Solutions firm. 
Assignment: Capital One Financial Services
Mission: Supported the stabilization of an effective Capital One eCommerce Portfolio Management Office while strategically aligning the office with department goals and organizational imperatives
Action/Result:

• Actively monitored Portfolio Management Office processes and provided process controls for department responsibilities within the various lines of business platform teams while leading in the design, implementation, process mapping and documenting of re-engineered, existing and new portfolio processes by successfully ensuring the eCommerce PMO remained actively engaged in the Enterprise Alignment Project to synchronize intent to delivery across the organization.
• Led the Internal Validation & Verification audit, which involved updating and/or creating all department wide process documentation specific to the eCommerce Intent to Delivery process while achieving a passing audit score and recognition for effectively managing the deliverable within an aggressive timeframe. Led the development and implementation of a formal Change Control process within eCom for all platform teams by successfully partnering with IT resources to develop training, process documentation and business implementation.

Confidential,Business Process Analyst (Sept 7, 2009 – Dec 17, 2009)
CRT is an industry leader in business systems and consulting services since 1994. 
Assignment: HMC, Health Management Corporation, a division of WellPoint 
Mission: Supported the HMC Technical Product Management group with the 360 HIP PENDS project, addressing significant client abrasion, over/under delivery of services caused by business process breakdowns and data issues documented in 2007 & 2008 audit findings related to HMC product notification, an inability to meet client reporting commitments and missed cost of care opportunities.

• Action/Result:
• Collaboratively formulated and defined business change scope and objectives through research and fact-finding, combined with a basic understanding of business systems and industry requirements by the successfully process mapping and documentation of all project related processes.
• Recommended creative process solutions to business problems impacting functional areas by working with operational and product development units to define business requirements for major system initiatives by successfully partnering with peers to verify and analyze requirements, document processes and obtain sign-off for requirement packages.

Confidential,Recruiting Manager (July 2009 – September 2009)
Specialized in developing and growing a client base and new business opportunities

Home Recovery Services, Technician (July 2008 – September 2009)
Specialized in supporting residential and commercial clients preservation needs

Confidential,Business Analyst (October 8, 2007 – July 25, 2008)
Signature Consultants was established in 1996 with a singular focus: Provide our clients and consultants with superior staffing solutions.
Assignment: Wachovia Securities & AG Edwards

• Mission: Supported the Business Solutions - Control Initiatives group managing the AG Edwards and Wachovia Securities merger, specifically the integration of multiple new and existing mutual fund families to the SuRPAS platform (mutual fund sub-accounting system that provides complete record keeping for mutual fund products sold by financial institutions) including Van Kampen, Managers, and American funds as well as the various funds held by Prudential Financial
• Action/Result:
• Led the release management of all conversion validation exercises through the successfully management of the live transition timeline by gathering, analyzing and documenting both high level business requirements and user level requirements, in addition to all schedule updates.
• Assisted lead senior project manager and subject matter experts on coordination efforts, issue resolution and technical efforts by successfully partnering to create the Project Plan, Business Cases and process enhancement requests. Actively managed the project communication plans, deliverables, project timelines and milestones; successfully coordinated communications and activities within Wachovia Securities, AG Edwards, PNC Financial Services Group and Accenture concurrently and throughout the project timeline.

Home Recovery Services, Technician (April 2007 – October 2007)
Specialized in supporting residential and commercial clients preservation needs

Confidential,Senior Process Manager (July 10, 1995 – April 27, 2007) 
Capital One is one of the leading players in the credit card Industry and a global diversified financial services provider, with Operations in the U.S., Canada, and the United Kingdom.

• Action/Result:
• Successfully managed multiple teams and enhanced numerous credit card operations and accounting processes requiring meticulous documentation, autonomous focus on quality, timely execution, customer satisfaction and vendor oversight within HR Payroll, Marketing, Payment Investigations, Credit Services & Corporate Accounting

Confidential,Operations Specialist (May 1993 – July 1995)
Database migration contract assignments with Ethyl Corporation & First Health

Confidential,Senior Benefits Specialist (May 1990 – May 1993)
Specialized in Medicare Plan B claims analysis and processing

Business Support Applications: MS Office, Access, Lotus Notes, ClearQuest, PeopleSoft
Business Modeling Applications: MS Visio, iGraphix
Document Management Platforms: SharePoint, KnowledgeLink
Project Management Applications: MS Project, Xplanner, OpenProj, VersionOne
Project Implementation Methodologies: Lean-Six Sigma, Agile, Scrum, Kanban

Confidential,University, School of Business 
Bachelor of Science, Business Management