SUMMARY

A highly experienced data center design architect with proven success in growing a data center practice from 1M to 10M in five years. Core competencies include: HP storage, servers, EMC SAN, NAS, CAS, Avamar, Networker, Replistor, EDL3D, replication, data de-duplication, archiving, backups, Cisco Nexus, VMware ESX, ESXi, View, SRM, Data Domain, Quantum, Qlogic, Brocade and Microsoft. Someone who can apply extensive industry knowledge and work hand in hand with manufacturers to solve customer technology needs from an all in one approach or phased deployment.

EXPERIENCE

Confidential

Team Lead/Storage Solutions Architect

A global leader in IT providing industry leading technologies, converged infrastructure and an ongoing commitment to customer excellence.

Team Lead Storage Solutions Architect

• Team lead for 4 four storage architects in midwest. Duties included being go to contact for design and technical questions, assistance with customer calls, direction for escalation of HW/SW issues
• Maintained a 7 seven state territory covering 2 two direct account managers and covering multiple other account managers in the territory indirectly
• Performed multiple executive briefings at corporate headquarters for fortune 500 companies consisting of presenting technical material and demonstrating the functionality of hardware and software
• Consistently maintained an 80-100 quota attainment

Confidential

Data Center Design Architect/Inside Sales,

A market leader specializing in the sale and service of IPT, storage, security, LAN/WAN, wireless, managed services, and physical security.

HP/VMware View Design Architect

• Directed the HP practice to convey message around blade center technologies and consolidation. This helps customers reduce data center foot print along with reducing heating and cooling costs between 20-45 .
• Directed the VMware View practice, spoke with customers around centralizing management of desktops utilizing View and thin clients. This reduces patch management time further reducing IT costs, betters reliability and security.

Data Center Design Architect

• Discussed with customer's their current IT infrastructure and there pain points. Would then talk about current technologies and how they would fit into their environment. By doing so this gave us credibility and enabled us to become there trusted advisor which increased our ability to close the sale.
• Utilized data collection tools for analyzing customers data in there environments in order to get performance requirements and throughput needs. These results told the customer what their specific environment required, which further justified our solutions. The result was the customer paid 10-30 more increasing revenues and margins.
• Assigned to rebuild and lead storage/virtualization/server practice in St. Louis office. Was also asked to train a new designer. Created training sessions for entire sales force focused on storage training of current offerings which in turn produced a 500 increase in storage sales which bettered relationships with manufacturers that were struggling prior to my arrival.

Confidential

• Handled direct customer calls regarding questions about technology. Created BOM and directly sent quote to customer increasing efficiency and speeding up the sales cycle, freeing up designers and account managers to create new business.
• Negotiated pricing and managed programs with manufacturers and distributors to ensure pricing was the lowest which contributed to maintaining an average margin of 20-25 .
• Managed all training requirements by manufacturers to ensure full compliance with partner rules and programs, giving us more margins and better pricing.

Confidential

Field Support Technician

• Provided technical support for thousands of customers worldwide by troubleshooting problems they were having with their cabinet. This helped to fix problems, keep the cabinet operational and reduced costs to dispatch a technician to go onsite and fix the cabinet.
• Assisted in the dispatching of field technicians to customer sites and worked directly with contract technicians over the phone to fix problems at customer sites. When fixed, the customer could then reduce their staffing costs when the robot was in production working.
• Researched customer call history and evaluated problems with key sites in order to avoid potential issues in the future. This assisted the R D in making improvements to the cabinet which increased uptime. This uptime increase made the customer satisfied and lowered technician costs.

Confidential

Supervisor

• Assisted management in directing a daily staff of 20 people in how to be effective servers, bartenders, etc. This taught me how to manage people and become an effective leader.
• Worked directly alongside management to develop training and promotions along with the design of a daily maintenance schedule for the restaurant. This improved the cleanliness of the restaurant and made for a better dining experience.
• Trained staff on the philosophy and rules of the restaurant and how they affected their work habits. This created a motivated staff and improved morale and sales.
• Interacted with customers daily to determine the level of customer satisfaction in order to understand where training of staff needed to be emphasized either the front of the restaurant servers, bartenders, hosts or the back of the restaurant. cooks, dishwashers, food prep