OBJECTIVE

To secure employment that encourages my professional growth and development through opportunities for challenging and creative use of my skills.

PROFESSIONAL EXPERIENCE

Project Manager

• Organize, coordinate and supervise the work of the construction team
• Coordination of day to day construction activities
• Provide daily leadership to the construction team and create a project environment to deliver the desired results through teamwork, support and recognition
• Responsible for establishing and maintaining excellent client representative/liaison relationships
• Manage subcontracts and subcontractors' performance and execution of work performed. Establish and maintain quality relationships with subcontractors and their representatives
• Ensure the work is installed in compliance with and conforms to the approved contract documents
• Prevent delays and work interruptions by inspecting the work, and complying with and enforcing contract requirements and local ordinances/codes
• Maintain safe, secure and healthy work environment by following and enforcing company standards, procedures, job site rules and regulations, and complying with OSHA regulations

Technical Support Tier 2

Confidential

• Provides technical support and acts as primary liaison between customer, vendors, and field service technicians for all commercial repair/service, specializing in High Definition delivery systems in the hospitality industry.
• Answer a high volume of telephone calls from customers and field service representatives regarding service requests keys request into customer service data base, insure prompt closure of all assigned service calls. Dispatches field service or contract service representatives nationwide.
• Set up independent contractors as primary or back up service agent for a specific state or metropolitan area negotiate prices with contract service agents in accordance with established rates refer any exceptions to rates to manager request and maintain proof of insurance for contract service agents.
• Provide first level technical support for customers and field service agents regarding installation, repair and maintenance of commercial satellite TV headend and distribution systems, integration of off-air and satellite delivered HD signals, and Pro:Idiom encryption equipment and processes.
• Process parts orders, RMAs and warranty replacement for customers and service agents. Maintain service department records, files and documents perform additional administrative and clerical support to manager upon request.
• Provide technical assistance on Tier 1 escalated cases. Assist Technical Services Group support services as needed.

Field Technician,

Confidential

Responsible monitored, maintained, and repaired every component needed for T-Mobile's Philadelphia cellular network. LTE, UMTS, WCDMA, GSM, LMU, CSR, NID, DAS Erricsson, Fiber, etc. Takes on technical project-related efforts, providing communication as directed. I have a solid understanding of theory and application related to project management, radio access networks, back haul to sites, signaling, disaster recovery planning and response, data services, and location-based services. Also a basic understanding of theory and application related to network design, capacity planning, power systems AC/DC, and grounding. Troubleshooting skills in AWS, LTE, 4G, 3G, PCS, GSM

Associate Field Technician

Confidential Responsible for becoming proficient in technical application and operational discipline. Takes on assigned tasks, providing communication as directed. I have a basic understanding of applications related to project management, radio access networks, back haul to sites, disaster recovery planning and response, data services, and location-based services. Troubleshooting skills in AWS, LTE, 4G, 3G, PCS, GSM

Broadband Service Tech

• Confidential Trouble shoot and repair common cable problems from the television or computer to the tap. Work in a timely manner, with minimal necessary impact on customer and property.
• Identify service issues beyond tap level and ask for assistance or report to management as appropriate for follow-up to resolve problem.
• Locate and mark cable as required.
• Understand and perform other service related activities when required, including installation, tap audit and disconnects Install a work area outlet for floor, modular furniture and wall terminate CAT 3 CAT 5 jacks. Mount face plates and surface mount boxes correctly. Adhere to IES COMMERCIAL labeling standards
• Build closets Mount and install backboards, cross connects, racks, patch panels, fiber optic and hardware .
• Interact courteously with customers to detect problems, repair problems and represent the company.
• Use customer database and billing system to research history of account provide notes on service and close work orders.
• Identify opportunities to provide additional services to customers and act on those opportunities to sell products.
• Present a professional image in personal image and condition of truck.
• Practice necessary safety precautions in use of truck use of tools and materials and ladder handling.
• Accompany another technician during on-call duty for training purposes.
• This will represent approximately 95 of the technician time during the work period.

In-House Installer

• Confidential Connects and disconnects cable and pay television services as well as upgrades and downgrades, rewiring, and multiple dwelling installations.
• Performs software installation on personal computers. Installs modem converters and related hardware.
• Installs drops, grounds, outlets, converters, and other cable devices in homes of subscribers. Completes wall fishes as needed.
• Checks subscriber television reception and properly tunes television set on cable installations. Checks computer functions and Internet connections on HSD installations.
• Thoroughly and effectively explains use of all services to customers.
• Recognizes opportunities to interest customer in additional services and presents information to customers on those services.
• Reviews, completes, and signs customer work order requests and insures all paperwork is properly and accurately completed.
• Handles monetary transactions with customers accurately and submits money and paperwork according to established procedure.
• Recognizes, practices, and enforces safety rules and procedures when performing technical tasks.
• Properly maintains vehicle, tools and equipment.

On-Site Services Specialist/Copy Center/Mail Room Specialist

Confidential

Responsibilities: Provide outstanding customer service via the phone and in person Pick-up, sort and deliver incoming and outgoing mail Operate large volume duplication equipment Perform job finishing and quality control Pack and prepare boxes for shipping Maintain accurate records and logs in an organized manner Interpret written instructions on Copy Instruction forms for accurate completion of copy jobs Maintain copier, add paper, toner and staples, clean glass, clear paper jams and obtain Supplies

Switch Technician

Confidential

• Responsible for day to day maintenance of digital central office telephone exchange switching systems and its hardware and software packages Wireless Autoplex 2000 Switching System to include. Lucent 5ESS, ECP, OMP.
• The ability to build trunk translations associated with new cell sites. Packet pipe and packet pipe members

Switch Technician

Confidential

• Central office technical support for a wireless telecommunications company Wireless Autoplex 2000 Switching System to include. Lucent 5ESS, ECP, OMP.
• Test and turn up trunk, DS1 and DS3 T1 T3 Acts as liaison to vendors during installation and growth of equipment

Switch Technician

• Confidential Responsible for maintenance of digital central office telephone exchange switching systems and its hardware and software packages Wireless Autoplex 2000 Switching System to include. Lucent 5ESS, ECP, OMP.
• Test and turn up trunk, DS1 and DS3 T1 T3 Acts as liaison to vendors during installation and growth of equipment.
• Basic fundamentals of transmission and the ability to find and correct hardware and software malfunctions within MSC.
• The ability to build trunk translations associated with new cell sites. Packet pipe and packet pipe members Introducing software program corrections and changes in exchange data to digital switching systems according to customer requirements.
• Performs input commands and audit Tellabs 5500 for cross connecting at the T1/STS/VT levels.
• Performs traffic measures for tracing, troubleshooting and correcting complex level hardware faults in switching systems and data processing systems